Consistent and excellent customer service is the lifeblood of any business. It helps to draw in new customers and generates return and referral business. That is why it is critical for businesses and their primary brand ambassadors — the agents in their contact center — to deliver an exceptional customer service experience each and every time.
8x8, Inc. (NASDAQ:EGHT), a leading innovator in the cloud contact center space, understands that businesses depend highly on their contact center solutions. So in order to further support companies in addressing the demands of their consumers while efficiently managing productivity and controlling costs, 8x8 rolled out new service plans and implementation packages for their Virtual Contact Center offering.
Exceed Customer Expectations Without Breaking the Bank
These days, simply having the ability to answer customer calls and provide basic feedback is no longer enough in order for companies to succeed in retaining customers and subsequently building a strong customer base. It’s also critical that businesses have a clear, agile, and authentic approach to delivering customer service to current and prospective customers. In fact, according to a new Frost & Sullivan whitepaper titled Rethinking Your Customer Contact Center, in order to bridge the customer experience gap, businesses require “a full communications and engagement solution that drives cost savings by providing scalable, flexible, and optimized customer-focused operations, globally, that are always there to meet customers' needs on their channel of choice.”
8x8’s Virtual Contact Center is an excellent solution for companies looking to meet and exceed their customer’s expectations. An award-winning, omnichannel cloud contact center solution, Virtual Contact Center offers a complete range of contact center capabilities plus advanced unified communications and collaboration services. But aside from including a wide range of features that help ensure transparency, agent productivity, and a top-notch customer experience, 8x8’s Virtual Contact Center solution is now being offered as four new service editions to suit the requirements and budgets of every business.
Matt McGinnis, the Vice President of Product Marketing at 8x8, said that more and more companies have switched from outdated contact center platforms to Contact Center as-a-Service solutions due to the slew of advantages they bring.
"Enterprises are turning to Contact Center as a Service for increased agility, flexibility, scalability and productivity," said McGinnis. "They want solutions that map to their specific requirements so they can speed up discovery, procurement and implementation. We are very excited to announce the new Virtual Contact Center Editions and implementation packages as they will make it easier for businesses to select the solution that best meets their needs and enhance the overall customer experience."
Four New Virtual Contact Center Editions by 8x8
Recognizing that every business has unique needs and requirements, 8x8 has developed four simple and quick to deploy Virtual Contact Center packages that include all the features and capabilities that contact centers of every size and type require. Whether a business needs to deploy a voice-only solution, or if they are ready for a more comprehensive and feature-rich omnichannel system, 8x8 lets customers choose the package that works best for them.
Below are the four new Virtual Contact Center plans offered by 8x8:
- Digital - Ideal for digital customer service teams. This plan includes web chat and email channels only. It also comes with proactive chat and co-browse capabilities.
- Standard - A voice-only offering that enables voice customer engagement with effective routing, reporting, and standard self-service.
- Pro - A complete omni-channel solution (voice, email, and chat), including enhanced self-service for speech-enabled menus and prompts.
- Ultimate - This plan includes everything in the Pro Edition, plus quality management and preview campaign dialer capabilities.
In addition to 8x8’s new Virtual Contact Center plans, the provider also introduced two new implementation services to ensure successful deployments of their contact center solution: Quick Start Implementation and Custom Implementation. (Note: the implementation service provided by 8x8 would depend on the contact center edition a business has purchased.)
For Virtual Contact Center Standard Edition voice-only deployments, companies can take advantage of Quick Start Implementation, which includes setup, configuration, and testing to help them deliver the best possible service over the phone. Custom Implementation, meanwhile, is offered to all service editions (Digital, Standard, Pro, or Ultimate). An 8x8 implementation team will lead all custom engagements. The service begins with a whiteboarding session to identify the requirements and the exact scope of deployment.
8x8’s Virtual Contact Center Editions packages are now available for customers in the US and UK.
For additional information on 8x8’s Virtual Contact Center offering and the provider’s full range of services, visit 8x8’s website.
About 8x8, Inc.
8x8, Inc. (NASDAQ: EGHT) is a cloud communications leader, delivering unified communications, team collaboration, contact center and real-time analytics solutions. The company strives to connect more employees, customers, as well as applications from anywhere in the world to help improve business performance. 8x8 is headquartered in San Jose, California and is trusted by more than 47,000 results-driven businesses in over 100 countries worldwide.