Are you the type of person who wants to get more out of your business phone system? Then you’re in luck because you can easily gain an advantage with the efficiency and productivity benefits from using software or application integration.
Software integration helps small-to-medium sized businesses (SMBs) and enterprises alike utilize unified communications (UC) by bringing organizational communications into core business processes. And as a result, businesses and their teams can work smarter by simplifying workflows and supporting the decision-making processes that propel an organization to a higher operational level.
If you are interested in pursuing a software solution as part of your communications platform, below are six types of software applications that can easily be integrated into your business phone system to help empower your workforce to work smarter and more seamlessly.
Customer Relationship Management (CRM)
Customer Relationship Management (CRM) is an application that enables an organization to manage and analyze all interactions with clients to help achieve the goal of improving customer relationships. Integrating a CRM software with a business phone system allows an agent to quickly and efficiently find and access customer information that is crucial during customer service calls. By integrating CRM with a VoIP solution, employees can easily keep track of customer order history, customer notes, and other relevant data and information that pertains to the specific caller. With this easy access to information, businesses can generate quality reports for marketing analysis and can also seamlessly place follow up calls to clients. As a result, businesses can improve customer experiences, thereby helping them to build stronger relationships with their clientele.
Human Resource / Recruitment Software
Human Resource or Recruitment Software is an application that streamlines the hiring process and enables the HR department and/or the Recruitment team to find the best talents. The ideal recruitment software enables an organization’s hiring managers to keep track of all applications, to customize their workflows, to identify and post on job boards, and to search for crucial information concerning prospective hires. By using this type of application, hiring managers can easily record and pull up an applicant’s details (e.g. contact information, letters of recommendation, and applications) to help assess the candidate. Some common functionalities of an HR or recruitment software include workforce planning, sourcing, candidate acquisition, applicant tracking, onboarding, and analytics.
Cloud Backup Solution
A Cloud Backup solution enables a business to store relevant information and real-time data on a server in a secure data center. By integrating a cloud backup service in conjunction with a business phone system, you can easily save and store customer contact records, keep track of all calls and messages, and reduce the total amount of space that files take up on your phone’s drive because they are offloaded into the cloud.
One of the biggest advantages of using a cloud backup service is data security. By installing a cloud backup service in a business phone system, users can reduce the risk of losing important company data in case the phone crashes, malfunctions, or gets stolen or misplaced by the employees.
Bookkeeping / Accounting Software
Bookkeeping Software is an application that keeps track of all accounting transactions that are relevant to a business, thereby ensuring efficient and seamless payments. When integrated with VoIP, businesses can help their accountants and bookkeepers to keep an eye on all financial transactions across various channels such as mobile devices, desktops, laptops, and tablets. Additionally, bookkeeping software enables a business to identify any irregularities in real-time, then easily contact the company officials or customers involved in the transaction. Good bookkeeping software also allows businesses to send payment reminders, invoices, and quotes to their customers, as well as create expense claims, manage reimbursements, and record receipts via a business phone system.
Property Management Software
Property Management Software enables property managers for residential or commercial buildings to streamline daily tasks like rent, vacancy, and maintenance cycles. Integrating Property Management Software with a VoIP system also allows property managers to easily track all activities and keep their tenants happy. Plus, it enables property managers to save a copy of all calls, then providing easy access to these through their phones. This way, property managers can immediately respond to their tenants in case of complaints or disputes and also have a record of any potential issues or concerns.
Project / Task Management Software
Project Management Software is an application that manages, schedules, and organizes tasks to aid users in simplifying their operations and improve business efficiency. When integrating Project Management Software into a business phone system, company managers can effectively manage, delegate, and keep tabs on all active projects. And when integrated with VoIP, Project Management Software allows for teams to seamlessly collaborate on tasks and work together regardless of location. And as a result, teams can complete the tasks on time or easily resolve project issues as soon as they arise.
By integrating the aforementioned software applications into a business phone system, companies can encourage collaboration, reduce response time, increase employee productivity, enhance customer satisfaction, and boost their bottom line.