This Week in Telecom is a weekly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and telecommunications space. Check in each and every Friday to find out more about stories you may have missed in regards to new companies, mergers, trends, and other telecom advancements.
Here are the top news stories you might have missed this week:
Mitel Signs New Partners to Better Serve Enterprises in Germany
Mitel (Nasdaq:MITL) (TSX:MNW), a global market leader in enterprise communications, continues to ramp up efforts in expanding its presence across Germany. The enterprise communications provider announced on Tuesday that they have recently signed 11 new certified partners to deliver Mitel’s industry-leading communications solutions to Germany’s medium-to-large enterprise segment.
Mitel’s roster of newly-signed partners includes Bechler, BVG, ComNET Gesellschaft für Kommunikation & Netzwerke mbH, Computer Stamm GmbH, Comulus AG, Ostertag, the-Company, TK-technologies GmbH and WTG communications GmbH. Mitel’s new partners will now be able to offer MiVoice Business, MiCollab and MiContact Center to German enterprises, providing companies the capability to simplify and improve business communications while enabling seamless migration to the cloud.
"As fast-moving companies across Germany seek to simplify and improve how they communicate and collaborate, it's important to have best-in-class channel partners to make what's possible a reality," said Christian Fron, Vice President Sales DACH, Mitel, said in a release. "We welcome our newest partners and recognize their deep knowledge of the market, strong technology expertise and unwavering commitment to customer success."
For more details on Mitel and how they are transforming enterprise communications worldwide, please visit Mitel’s website.
Upstream Works Software Partners with GDT
To meet the growing demand for effective customer engagement solutions, Upstream Works Software, an Ontario-based provider of best-in-class omni channel contact center solutions, has recently announced a new partnership with GDT, an award-winning, international multi-vendor IT solutions provider and Cisco Gold Partner. Through their latest strategic alliance, Upstream and GDT seek to effectively provide broader and innovative customer experience solution offerings for integrated enterprises on the Cisco Collaboration platform.
Upstream Works and GDT both have significant expertise in the contact center industry as well as a wealth of operational experience that enables them to help organizations enhance performance, improve efficiencies and overall business outcomes.
“We’re proud to be partnering with GDT. Together, we’ll help organizations transform agent and customer engagement and enable them to realize the value of the connected digital experience,” said Rob McDougall, President and CEO, Upstream Works. “This partnership enables us to help our clients meet the growing demand for customer service excellence – across all channels and with flexible solutions that leverage their existing investments and grow with their business.”
Vinod Muthuswamy, President, GDT, also expressed his enthusiasm for the deal: “We are excited about the partnership with Upstream Works. Upstream Works enables GDT to drive differentiation in our growing Customer Experience and Customer Contact solutions practice. GDT has had tremendous success in our Customer Contact Center solutions business, delivering unique business outcomes to our Customer through integrated solutions.”
To learn more about their latest partnership, please visit Upstream Works or GDT.
Silent Circle Announces Availability of Silent Phone 6.0
Silent Circle, a trusted firm specializing in encrypted enterprise communications, reinforces its leadership position in the Secure Unified Communications market with the release of Silent Phone 6.0. The latest version of Silent Phone, the company’s secure calling and messaging application, transforms how enterprises secure and handle system vulnerabilities within the organization.
In addition to an improved and consistent UI/UX across iOS and Android devices, Silent Phone 6.0 also features state-of-the-art encryption technology and incorporates Silent Circle's secure, custom-built Silent Network, which is designed to protect voice and video call data from interception and eavesdropping on both cellular or Wi-Fi networks.
“Our users require the best and most secure experience possible in order to protect their global business,” said Gregg Smith, CEO of Silent Circle, in a release. “Silent Phone 6.0 is faster, smoother and more network efficient, providing both public and private organizations with tried and true encrypted communications software ensuring maximum workforce productivity in a cyber insecure world.”
Learn more about Silent Phone 6.0 and how it delivers private, encrypted communications for everyone in the enterprise by visiting Silent Circle’s website.
Arkadin and Unify Square Team Up to Speed Up Skype for Business User Adoption
Arkadin, an NTT Communications company, and a trusted provider of Unified Communications and Collaboration services, and Unify Square, the leading provider of software and 24x7 cloud managed services for Skype for Business, have recently inked a deal aimed at accelerating global Skype for Business adoption.
Under their newest partnership, Arkadin will now incorporate Unify Square’s award-winning PowerSuite SaaS software & cloud managed services to its hosted Skype for Business private cloud offering, Total Connect, which enables users to monitor and optimize Skype for Business user experience quality. This latest partnership also makes Arkadin the first UCaaS provider to put users’ quality of experience at the core of the platform.
Christophe Reyes, Managing Director Unified Communications Service Line for Arkadin, said in a release that the quality of experience for the end user continues to be one of the most crucial components of a successful Unified Communications deployment. Thus, embedding Powersuite into Arkadin’s platforms proves to be a wise move as the solution further Arkadin’s focus on providing a superior user experience. “"Unify Square's exceptional monitoring and optimization of Skype for Business will ensure our users stay at the heart of our partnership. Arkadin is proud to now integrate and resell PowerSuite's software and cloud managed services,” said Reyes.
For his part, John Case, CEO of Unify Square, also expressed his excitement over their latest partnership, saying “Joining forces with Arkadin will help us to further capitalize and accelerate our market potential while continuing to deliver unparalleled service to all of our customers."
Visit Arkadin or Unify Square to learn more.