8x8 Expands International Partnership with Workspace-as-a-Service Provider Regus
8x8, Inc. (NASDAQ: EGHT), a trusted provider of high-powered communications and collaboration solutions for enterprises, is increasing its cloud communications footprint even further after its recent annoucement that it has expanded its partnership with leading global workplace provider IWG plc (formerly Regus). With their expanded partnership, 8x8 will now be able to provide Communications Cloud services to an additional 13 new countries as well as offer a broader selection of 8x8 services for Regus customers. In addition, the companies have also announced that the term of their contract has been extended to 2020.
8x8 currently deploys cloud-based enterprise communications solutions and services to Regus’ office centers in four countries, including the United States, United Kingdom, Ireland, and Germany.
Flexible Communication Solutions for Modern Workers
As the world’s leading Workspace-as-a-Service provider, Regus enables businesses and its team members to work where, when, and how they want. From independent individuals and fledgling startups to multi-billion dollar corporations, Regus provides flexible, inspirational workspaces that cater to the unique working and collaboration needs of modern workers. Their network currently spans 3,000 locations in over 100 countries and 1,000 cities across the globe., Regus’ focus on workplace flexibility and 8x8’s mission to deliver modern business communications solutions to enterprises of all sizes, no doubt, make them a perfect match.
“Regus' commitment to workplace flexibility is bolstered by the capabilities of the 8x8 Communications Cloud," Bryan Martin, Chairman and Chief Technology Officer of 8x8, Inc, said in a statement. "The combination of our open cloud platform with Regus' information services and systems will enable automated, on-demand services to Regus clients worldwide. We look forward to our continued partnership and shared vision with Regus to enable their clients to truly realize the benefits of flexible work and to ensure they have access to the most advanced communications, collaboration, mobility, contact center and analytics services."
For his part, Andre Sharpe, Chief Information Officer and Head of Global Business Development for Regus, also commented on the company’s strengthened ties with 8x8: "Having recently completed a comprehensive review of the latest trends, advancements and providers in the cloud communications industry, we have selected 8x8 as our preferred global partner for migrating the users in these additional markets to next generation communications," said Sharpe. "We want to provide our hundreds of thousands of business customers that currently utilize our traditional on-premises voice services with access to the most reliable and advanced cloud-based communications services available, including mobile apps, messaging, web and video conferencing, collaboration and contact center. 8x8's services have been instrumental thus far in advancing our global communications and contact center initiatives, and we are pleased to extend our partnership for this next phase of our deployments."
8x8 Communications Cloud for Regus
In a blog post, Martin also shared that in their previous contract, 8x8 has already provided approximately 20,000 seats of the 8x8 Virtual Office UCaaS solutions to Regus office centers in four countries. The cloud communications company has also provided 8x8 Virtual Contact Center services to Regus contact center agents in around 100 countries under a separate project.
8x8 Communications Cloud, which combines unified communications, team collaboration interoperability, contact center and real-time analytics in a single, open platform, is chosen by many results-driven companies as it creates a more integrated and seamless communications experience that address the challenges today’s business face. The company aims to stay ahead of the curve as more businesses and contact centers are migrating to the cloud. Introduced in March, 8x8 Communications Cloud offers the following capabilities:
- Open cloud and platform - 8x8 is built on a single open platform and offers integrations with third-party business apps to eliminate information silos.
- Integrated and interoperable communications capabilities - 8x8 Communications Cloud unifies teams by enabling compliant cross-team collaboration regardless of the collaboration service used.
- Intelligent real-time analytics - 8x8 offers phone system and contact center analytics to help business managers and supervisors see communication flows and make fast, smart decisions that bring the best outcomes.
- Global availability - 8x8 has top-tier servers strategically located around the globe and use innovative, patented geo-routing algorithms to ensure crystal clear business conversations no matter the location.
- Ease of use and deployment - With no hardware, hassles, or learning curve, Communications Cloud services is quick to deploy and easy to manage.
- Out-of-the-box integrations with popular enterprises applications - To ensure a seamless work experience, 8x8 Communications Cloud offers integrations with today’s leading business apps and tools, including Salesforce, Microsoft Dynamics, Zendesk, Freshdesk, and more.
- Customer and partner APIs - 8x8 Communications Cloud also comes with a number of open APIs that enable customers and partners to customize the service. Open APIs include Communications Microservices, Analytics and Data Extraction, and Provisioning and Service Management.
- Dynamic communications flow and routing engine - Script8, 8x8’s communications flow and routing engine API, empowers end users with a scripting environment for intelligent routing of communications data for specific workflows.
To learn more about 8x8 and how they are improving business performance worldwide with their Communications Cloud services, please visit 8x8’s website.
About 8x8
8x8, Inc. (NASDAQ: EGHT) is a cloud communications leader that offers feature-rich unified communications, team collaboration, contact center, and real-time analytics solutions. Headquartered in San Jose, California, 8x8 is chosen by more than 47,000 companies in over 100 countries worldwide to bring communication solutions that deliver the best business results.