8x8 Reviews

8x8, Inc. delivers small-to-mid-market businesses reliable cloud-based communication solutions that use existing high speed internet connections. 8x8 also offers VoIP features and quality phone service at a competitive cost. Providing both business VoIP solutions and residential VoIP solutions, 8x8 is highly committed to matching phone service plans for your communication needs.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform reliably. The company caters to enterprises from different industries, such as healthcare, transportation, education, insurance, and more.

Advanced Communications Systems

Based in San Jose, California, 8x8 brings a range of products and services that offer a comprehensive set of features at a competitive cost. These include the 8x8 Virtual Office (8x8’s cloud-based VoIP phone service), 8x8 Virtual Office Pro (a VoIP phone service bundled with online fax, call recording, and web conferencing), and 8x8 Virtual Contact Center (the company’s cloud-based contact center solution). They also offer a secure and reliable Unified Communications suite that integrates 8x8’s business phone service, virtual meetings, video conferencing, and more. In addition, 8x8 supplies a line of IP phones, conference phones, and video phones from trusted brands.

Secure and Compliant Solutions

8x8 understands that businesses these days want more from their communications solution apart from excellent features and competitive cost. They also value security. 8x8 safeguards their users’ mission critical communications through a host of security and compliance measures. 8x8’s solutions are compliant to various industry standards, including PCI Data Security Standard, HIPAA, CPNI, ISO 27001 and ISO 9001.

Write your own review

President

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3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
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We've been trying to get 8x8 to fix a chronic problem with our recorded calls
getting randomly lost or corrupted. We call and email them daily and get
little to no response. The typical response is "that department is very busy
with other problems, we'll get to yours when we get to it." They say that the
problem gets escalated to a higher tier but we still haven't gotten a
response and it's been over a week now. I've called our rep Aldrich and he
says that he's done all that he can and I've talked to Donovan who is
apparently the head of the tech department and he is the one that told me
that they'll get to our calls when they get to them. Very unresponsive when
it comes to resolving issues.

Call quality is decent
Customer service is pretty bad especially with technical problems which seem to be the norm with 8x8
No

Left 8X8

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3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
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5
Average: 5 (1 vote)
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After 12 months of frustration, we have moved away from 8X8. The issue was
never the suite of features. It was customer service for a persistent
problem. The basic requirement for a telephone system is that it allows me to
make and receive calls. For 12 months, we were unable to receive call from
many local people. I was told that it was not the fault of 8X8 and to contact
our old provider, Verizon. Verizon said they had ported the number and that
was all they could do.
We have switched to 3CX. Within 2 days, the local contact was able to trace
and resolve the problem. Anyone can now call. My experience shows that 8X8 is
not willing to help solve a serious problem. I should also add that they
offered no compensation for this issue. I cannot recommend 8x8.

The suite of suite is great. More than I could ever use. Easy to make changes.
Customer service on serious problems.
No

8x8 Frustration

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1
Average: 1 (1 vote)
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Following a very stressful 24 months after migrating from a reliable Avaya
system to 8x8, we have decided to pull the plug. Unfortunately 8x8have failed
to step up to the plate when it counts most. Their support has been close to
none-existant and technician training is dire. To top it all off, 8x8 will
not accept and early termination even though our Directors are continually
have call quality issues and are fed up. This is extremely embarressing
considering I recommended the move.

I urge anyone to think twice before committing to anything beyond 12 months
as you are stuck...no matter what!!!. Below is the email I received
confirming that early termination is not an option. Rather poor considering
it would be no skin off their noses as there is no direct cost implication,
just a loss of 12 months revenue. Think twice as there are better options
available.

++++++++++++++++++++++
I have had word back from the finance department

As this is deemed not an 8x8 system failure i cannot reduce the termination
cost

Im sorry i cannot be of help on this
++++++++++++++++++++++

Cheapish although others have now caught up and I can now change over to something more stable, reliable and reputable at a better price. Some decent features.
Extremely poor support and customer service. Features are good but often don't work. Call quality too intermittent to consider functional and should only ever be considered if an NNI or direct link into 8x8 is possible, something which the sales team fail to advise on.
No

Reliable VoIP sercive provider

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

8x8 as a VoIP provider is good. I also recently upgraded firmware due to SIP
trunks failing, the first time it failed I reentered the password and it
started working again, the second time I went through several versions to get
to the latest firmware and it had been working good for a couple of weeks but
now trunks are showing as REJECTED. Nothing I change fixes them. It's strange
how they just stopped working one day. I have tested sip trunks on other
devices via route-test.com and they are working fine, just not on the
UCM6102.

Reliability
Price
Yes

Price more than doubled in 1 year

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3
Average: 3 (1 vote)
1
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1
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3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)

Have had service with the company for nearly 17 months and the price started
at $35.29 per month and I did not closely monitor pricing on my account and
within 17 months the price more than doubled to $74.13, no additional
services added...since the bill is paid by a business credit card it was my
mistake for not contacting the company sooner, but every 2-3 months the
company arbitrarily raised the prices, now they are more expensive than a
traditional phone company!

I do not recommend especially as they make you jump through hoops to cancel
service...avoid this company, less expensive options are available like Ooma,
have service with this company for 3 years and no price increases!

service is ok
doubled pricing for no know reason other than to make more $$$$
No

BAD Service - Bad Customer Service! 8x8

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1
Average: 1 (1 vote)
2
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1
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4
Average: 4 (1 vote)
1
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1
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This company is run by a group of incompetents. Horrible service and worse
customer service. Their level one support people don't seem to have much
technical training if any. Customer service people don't have the power to
correct billing issues. Horrible experience... I advise you go elsewhere!

Non
Service unreliable, Support incompetent.
No

Excellent Product-Service-Value

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We have used 8x8 since our office opened and we have rarely had any issues.
If we do they are taken care of immediately. We were new into the VOIP
world, but love the service and the features we can share with our clients.
The ability to be out of the office and still accessible is our greatest
option and we love that the fax and voice mails come to our emails as well.
For what we pay, we can't beat what we have! The only thing that would make
it better is a wireless headset, but that's my issue, not theirs!

Features, Pricing
None
Yes

VP - Park Heights Roofing

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

8x8 VOIP phone service has helped propel our company to the next level by
ensuring that we could both handle the flexibility needed in this day and age
for office and mobile calling as well as the call volume. I highly recommend
8x8 service for their excellent phone service, customer care center and
features. Every time I have needed help setting up a feature or creating away
messages for vacations or best way to use the auto-attendant, a live personal
8x8 representative has been available to help me quickly and accurately.

Flexibility across platforms, mobile, multiple locations, ring patterns. Excellent customer service always available to help when trying to set up features or upgrade service.
No cons just make sure you have very good internet service.
Yes

Agency Owner - review for 8x8

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Amazing product with superior customer service. I have owned an insurance
agency for over 25 years and 8x8 has far and away been the best phone service
provider we have had. I highly recommend them. Santa Clara Insurance Agent

Great customer service. Very polite, and very helpful anytime I need them.
None to speak of, just make sure you have a good internet provider 1st.
Yes

IT Manager

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

8X8 has been the best solution imaginable for our business! We operate
seasonally out of multiple locations with seasonal employees. It is extremely
easy to set up new lines, re-configure, and very economical. We went from 5-6
different phone carriers to just one service saving us time, technical
expertise, and most importantly money. The service from 8X8's technical staff
is easy to get a hold of and very knowledgeable about their product. I never
hesitate to share my experience with other business people. Thanks 8X8!!!

Flexibility, easy to configure and change on the fly, economical, great customer support
None
Yes

Pages

8x8

San Jose , CA
United States
1996Year Founded
78%Recommend
55User Reviews
Get Quote

Overall Rating

4.052
4.11
85%
78%
88%
76%
82%

Service Locations

  • United States
  • Canada
  • UK
VoIP app

The Skinny

As one of the oldest and largest providers in the VoIP market, 8x8 has an advantage of experience and broad market share. That means that 8x8 can offer multiple tailored plans to meet your business needs: 8x8 has, appropriately, eight different plans, from Unified Communications plans, to Mobile Solutions, to SIP Trunking, and specific faxing plans.

8x8 also offers residential plans, all with a similar theme: freedom from minute limits. Each plan offers some variation on unlimited calling. Freedom Unlimited offers unlimited calls within the United States and Canada, Freedom Unlimited Global offers the same deal, but with unlimited calling to 40 frequently called nations around the world. Sign up for Freedom Annual to secure savings on unlimited calling for one year.

the rub

The Rub

For businesses, 8x8 offers a rich business phone system in the cloud. Their business phone service plans come with two options: Virtual Office and Virtual Office Pro, both of which included unlimited calling and a host of features that businesses need to be powerful and productive. Both tiers have access to US-based support, and integration with Salesforce, NetSuite, and Zendesk. These business phone plans can be combined with one of 8x8's VoIP service plans: Metered Extension, Unlimited Extension (most popular), or Global Extension.

8x8's Unlimited Extension plan gives users unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the United Kingdom. On top of this, customers get free in-network calls with any 8x8 customer worldwide (Disclaimer: calls to mobile, premium, special, and information service numbers are not included in this). The Metered Extension plan offers unlimited inbound calling, unlimited calling to and from any 8x8 extension, 250 minutes of outbound calling to the US and Canada, + 2.9 cents a minute thereafter, and any international tolls. And the Global Extension plan is essentially like the Unlimited Extension plan with the added bonus of unlimited calls to select international locations (see provider site for details).

bottom line image

Bottom Line

8x8 brings the best in business phone systems, stressing advanced phone features combined with collaboration and mobility at a cost you can afford. Their service plans use your existing broadband connection to provide you with Unlimited Calling as well as access to CRM integration, instant messaging/chat, and mobile apps. They pride themselves in providing VoIP solutions that are flexible enough for your business, yet secure and reliable enough where you will never feel confident in your phone system. Furthermore, 8x8's global reach makes it easy to call and connect all over the world.

award image

Awards

8x8 has received the following awards:

  • Voted Industry leader in Unified Communications vy Gartner Magic Quadrant
  • Voted Top Hosted VoIP Provider (5+ years!) by Infonetics Research
  • Voted Top 25 Best Small Companies by Forbes
  • Earned CloudTrust Enterprise-Ready Ranking by Skyhigh Networks
comment image

Our Two Cents

For a VoIP provider that specializes in innovation and award-winning services, 8x8 is a good choice. By choosing 8x8 as your VoIP provider, you are signing up for a secure, enterprise-grade cloud solution that gives you the flexibility your business needs. They combine affordability with reliability in their Virtual Office and Virtual Office Pro VoIP solutions, both of which offer US-based support, unlimited calling, integrations, and a number of VoIP-ready features (like auto attendant, conference bridge, music on hold, etc.) that will help you to connect and collaborate with your employees and your customers. Easily add Metered, Unlimited, or Global Extension service plans to meet the needs of your employees.

Plan Info
Plan Name Virtual Office
Plan Summary With Unlimited Calling and a U.S. based support team, Virtual Office from 8x8 is a powerful business VoIP service that easily lets you communicate and connect. Their cloud-based phone solution ensures that you are getting advanced phone features at a price that can help you save up to 50% on your monthly phone bill.
Key Features
  • Unlimited Calling
  • Mobile Apps
  • Call Management
  • Easy Set-Up
Notes Upgrade to Virtual Office Pro to get Call Recording, Web Video Conferencing, and Internet Faxing. Call Monitoring also includes Barge and Whisper features. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price $39.99
    Promo Price $19.99
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee $59.99
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 1-year postpay : $19.99 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly $20.00/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing Yes
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Virtual Office Pro
    Plan Summary Virtual Office Pro is the best value for business VoIP. On top of the unlimited calling, mobile apps, US-based support, and full feature list, you get Web Conferencing with Video, Internet Faxing, and Call Recording. It is an all inclusive cloud communications phone system that brings you the best of a hosted PBX
    Key Features
    • US-based support
    • Unlimited calling
    • Web Conferencing
    • Call Recording
    Notes Virtual Office Pro has all the features of Virtual Office, PLUS Web Conferencing with Video, Internet Faxing, and Call Recording. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price $49.99
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • 1-year postpay : $49.99 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly $20.00/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions No
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name 8x8 Metered Extensions
    Plan Summary Similar to 8x8's Unlimited Extensions offering, the Metered Extensions plan gives you unlimited inbound calling, unlimited calling to and from any 8x8 extension, 250 minutes of outbound calling to the US and Canada, + 2.9 cents a minute thereafter, and any international tolls.
    Key Features
    • 30 Day Guarantee
    • Unlimited Outbound
    • Free Inbound Calling U.S.
    • Local Tech Support
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price $24.99
    Promo Price N/A
    Price Disclaimer $24.99 for Virtual Office; $34.99 for Virtual Office Pro
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly $20.00/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. 250
    Add'l Local Min. Cost $0.030
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.029
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name 8x8 Unlimited Extension
    Plan Summary This is the most popular extension service plan offered by 8x8. With it, you get unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the United Kingdom. An unlimited extension includes unlimited worldwide network calls with any 8x8 customer, business-class voicemail and a unique direct inbound dial (DID) telephone number.
    Key Features
    • Most Popular Ext. Type
    • Unlimited Calling
    • Business-Class Voicemail
    • Unique DID
    Notes Any outbound calls to mobile phones, premium, special, and information service numbers are not included in the unlimited international destinations. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price $39.99
    Promo Price N/A
    Price Disclaimer $39.99 for Virtual Office; $59.99 for Virtual Office Pro
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly $20.00/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me Yes
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name 8x8 Global Extension
    Plan Summary If you make a lot of international calls, then the Global Extension plan is a good choice for you. It is very similar to the Unlimited Extension plan except that you get the additional benefit of unlimited calls to select international locations (see provider for country list). International rates apply on all countries not listed on the included international locations.
    Key Features
    • Unlimited U.S. Calling
    • International Calling
    • Business-class Voicemail
    • DID Telephone Number
    Notes See site for select international locations. Upgrade to the Virtual Office Global Pro Plan to also include web conferencing, Internet fax and call recording. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price $79.99
    Promo Price N/A
    Price Disclaimer $79.99 for Virtual Office; $89.99 for Virtual Office Pro
    Setup Fees $39.99
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly $20.00/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording No
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial Yes
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name 8x8 Call Center Software
    Plan Summary 8x8's call center software is a virtual solution, and therefore requires no on-site hardware. It is easy to deploy, and offers a number of call center software features that will help you enhance your call center operations.
    Key Features
    • Cloud-based
    • Skill-based Routing
    • Reliable
    • Feature-rich
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly $20.00/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring Yes
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting No
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response Yes
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail No
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name 8x8 SIP Trunking
    Plan Summary 8x8's SIP Trunking option is a flexible VoIP solution that is scalable to any business of any size. With unlimited (and free!) on-net calls and unlimited concurrent calls, 8x8's SIP Trunking solution aims to help your business save on high quality digital voice. Enjoy low up front costs and rapid deployment that utilizes an award-winning 8x8 digital voice network.
    Key Features
    • Unlimited lines
    • Easy customization
    • Keep your existing system
    • E911 and CALEA compliant
    Notes 3 different contract options. Prices vary depending on contract length. Add pre-paid nationwide minute bundles with low per-minute rates. This Plan is available in the following countries :
  • United States
  • Canada
  • Mexico
  • Puerto Rico
  • Plan Pricing & Services1
    Regular Price -
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Varies
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly $25.99 /mo.
    Included Min. 1500
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly $20.00/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Included
    Incl. Long Distance Min. 1000
    Add'l Long Distance Min. Cost $0.030
    Plan Features3
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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