8x8 Reviews

8x8, Inc. delivers small-to-mid-market businesses reliable cloud-based communication solutions that use existing high speed internet connections. 8x8 also offers VoIP features and quality phone service at a competitive cost. Providing both business VoIP solutions and residential VoIP solutions, 8x8 is highly committed to matching phone service plans for your communication needs.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Excellent Product-Service-Value

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
We have used 8x8 since our office opened and we have rarely had any issues. If we do they are taken care of immediately. We were new into the VOIP world, but love the service and the features we can share with our clients. The ability to be out of the office and still accessible is our greatest option and we love that the fax and voice mails come to our emails as well. For what we pay, we can't beat what we have! The only thing that would make it better is a wireless headset, but that's my issue, not theirs!
Features, Pricing
None
Yes

VP - Park Heights Roofing

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
8x8 VOIP phone service has helped propel our company to the next level by ensuring that we could both handle the flexibility needed in this day and age for office and mobile calling as well as the call volume. I highly recommend 8x8 service for their excellent phone service, customer care center and features. Every time I have needed help setting up a feature or creating away messages for vacations or best way to use the auto-attendant, a live personal 8x8 representative has been available to help me quickly and accurately.
Flexibility across platforms, mobile, multiple locations, ring patterns. Excellent customer service always available to help when trying to set up features or upgrade service.
No cons just make sure you have very good internet service.
Yes

Agency Owner - review for 8x8

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Amazing product with superior customer service. I have owned an insurance agency for over 25 years and 8x8 has far and away been the best phone service provider we have had. I highly recommend them. Santa Clara Insurance Agent
Great customer service. Very polite, and very helpful anytime I need them.
None to speak of, just make sure you have a good internet provider 1st.
Yes

IT Manager

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
8X8 has been the best solution imaginable for our business! We operate seasonally out of multiple locations with seasonal employees. It is extremely easy to set up new lines, re-configure, and very economical. We went from 5-6 different phone carriers to just one service saving us time, technical expertise, and most importantly money. The service from 8X8's technical staff is easy to get a hold of and very knowledgeable about their product. I never hesitate to share my experience with other business people. Thanks 8X8!!!
Flexibility, easy to configure and change on the fly, economical, great customer support
None
Yes

Corporate Secretary Treasurer - 8x8

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
We just got our new phone system 5 days ago. The phones are good quality and the voice quality is excellent. They walked us thru the entire set up and answered all our questions. I was expecting many issues, but the entire process went very smooth. We are saving about $150 per month from our last carrier.
Customer service is GREAT
Non
Yes

Horrible Customer Service 8x8

user_review
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
2.8
Average: 2.8 (1 vote)
8x8 customer service is not good, expect bills of $60 per month per line and their billing system is horrible. We ran phones for multiple companies and for over two years have had problems downloading the phone statements. You have to go online and get them, they will not send them to you and over the years, there have at least three times that the statements could not be downloaded for several months at a time. Tech service agreed there was a problem each time, but could not produce a statement. They have no problem billing your credit card, and with money in hand, it seems as if your problems are not their problems.
The telephone system does work and sound quality is good if you have blazing fast internet.
Very expensive, poor customer service/tech support. Billing statements are a pain to access if available at all.
No

Absolutely not!

user_review
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
Initial phone rates were great and so was the quality for the first year. Everything got progressively worse. I got new phones, new modems that were specially made for 8x8 that did absolutely nothing. Phone bills doubled in about 6 months. Phone calls would fade in and out and I would miss whole parts of the conversations. Features on the phone like the auto attendants would just come off for no reason as would the greetings. I would get voicemails at 7 am that said they were left at 5 pm that evening and nobody could figure out how to fix it?? I was with these people for 5 years and I called to drop a couple extensions and they said I had to give them 30 days notice. When I wanted to drop one of my numbers, that I'd had for years, I was told I had an Early Termination Fee?? I didn't sign a contract with them. They said because they posted it on their website it was the contract. I would warn anybody against signing up with these scammers!!
Price was better than landlines.
Sound quality progressively got worse.
No

Office Owner and manager for Dr. Long's office - 8x8

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Top Reasons to Drop Your Phone Service in Your Medical Practice If you have the internet in your office you can save a fortune on your phone bill. There is a much better way to utilize your phone in the office and here is how: You can answer phones, block junk calls, fax papers right off of the internet safely. The key is to team up with a company that gives you a Business Associates Agreement. This will cover HIPPA's regulation for Itech in your office for your phone, faxing and answering service. Oh, by the way I have to mention that you can also close your contract with your emergency after hours phone service too. You will not need to ever miss any emergency calls again. The ability to have the calls sent to you any where at any time is now available. Let's take a deeper look at how to save money. It cost a lot for a answering service that may or may not record the messages and phone numbers correctly for you. This is all taken care of because you will hear the message coming in and be able to call directly to the patient any where you are at. Out of town, no problem, at home you are covered. This team will be able to get the message right to your iphone or any other mobile phone thru the app that comes along with your service. I know your thinking it is too complicated and that's is reasonable to think that way at the start. All of our questions were answered by their award wining sales team and tech team when we signed on. Yes, I dropped our local phone company and found the best service for our office. Have I saved a lot from going this route. Yes, many times over. I can also control when to answer the phones so that I can talk with the patients and find out just what they need. It allows for better scheduling for the doctor as well. Love Monday mornings with all of the emergency's hitting your answering machines, I don't have to worry about it at all. I just open the app the night before, review the messages and then go right to my schedule to see where to schedule them in. My dental software is on the cloud and I my new phone service tech support is just as great as my dental software team! If you want your patients to hear certain announcements when they call in you have this feature in the auto attendant. You will not have to pay extra for this feature and in fact you can drop your prerecorded sales message that you have pay for and design your own add for free. Our office likes the fact that we can trail any call that comes in. We are able to print a call list out and call back the patients who don't leave a messages. It has really brought in more revenue when we are out of the office. Patients will not always leave a message on your off hours but they love it when you call them back and say I say, “I saw your phone number on our call log what can I do for you!” It will bring in more and more costumers for your office and your patients know that your team will call them back! In running the technology in our office, I can say first hand that this team is very capable of running our phone system, hands down. I only choose the top of the line companies to work with because my time is valuable in running our office. Oh, by the way you can down size your staff using this phone system as well. We have a very small staff and I have all of the technology working great in our office! Now, in short here is what you are looking for: Phone, faxing and answering abilities for your office. No more phone bills No more need for emergency answering services 24 Tech support for all your business needs Business Associates Aggreemet for HIPPA compilance No more large overhead cost from your local phone company Ability to block junk calls Ability to use a super great auto attendant that you will never live without it again! Check your messages anywhere Call patients on the go Block Junk Calls and use your phone more wisely There is much more than what I have mentioned above that this team can give you at a price that the phone company can not beat! Don't forget they major in supporting Medical and Dental offices so that is a big plus with this company. Who is the company? It is 8x8.com and your going love being with this team.
Phone, faxing and answering abilities for your office. No more phone bills No more need for emergency answering services 24 Tech support for all your business needs Business Associates Agreemet for HIPPA compilance No more large overhead cost from your local phone company Ability to block junk calls Ability to use a super great auto attendant that you will never live without it again! Check your messages anywhere Call patients on the go Block Junk Calls and use your phone more wisely
none
Yes

All fluff, poor substance. -8x8

user_review
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
10-days into evaluating 8x8... Tech support is ignorant and ill equipped; complete waste of time calling in. Tech support has no clue how to address issues and resolve them. If you don't know how to reboot your computer, they're great help with that. But that's the extent of their problem solving. The online help documents seem -awesome- and complete; a big reason I signed up. But once you start following them you realize they aren't accurate, and a complete waste of time. All fluff, no substance. (I used to run tech support for Microsoft, so I understand the challenges they face. But this is B-A-D, even for MS warm-body in a seat standards) My issues have been basic IMHO - uploading audio files, accessing voice mail from the softphone app, creating a meeting. Almost 4 hours on the phone with -no- solutions provided. Then more time spent in-house figuring out how to hack it into working. Seriously, your time is better spent not calling tech support, they don't know anything more than you do. Tech support is difficult to reach; touch tone hell/long hold times. If your business counts on reliable phone service, you probably are going to want reliable/reachable/effective support. Beware; Sales seemed knowledgeable and friendly. Once signed up, and you move over to tech support, that goes away. Many features promised, have turned into additional purchases. $40/month for my test line, has turned into $70, for basic features. Be warned, not only does it cost more, but the time spent trying to get it to work, is wasted once you find out the reason it didn't work, is because they want to charge your credit card another add-on fee. Softphone app works, but it's buggy. Just little stuff that you can deal with... Rebooting/logging in & out fixes about 1/2 the issues. But if you're running a business, you and your employees, are probably looking for something a little more reliable/easy to use. Not business class. 8x8 features are spot on, they just need to work the bugs out. A few years in, I wonder if that's a priority...? Officially throwing in the towel and moving on to evaluate another VOIP service...sigh.
Sales people are friendly.
Far from business class. Tech support is impotent. Software is goofy.
No

8x8 is at best Incompetent

user_review
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2.4
Average: 2.4 (1 vote)
Took them over 4 weeks to port my number before I gave up on them. Moving the problem up to supervision only highlighted their intrinsic uncaring incompetence.
The concept, features, and equipment are right for a small business
The employees are arrogant. You will find they are short on listening skills and you'll have to talk over them to get them to stop blurting and listen. Their employees are like machines, whereby they halt and give up at the first problem they encounter. They absolutely love to shift the blame at first opportunity and leave you with hours to spend resolving any issues on your own. If you like spending hours on simple problems and dogging someone to fix simple things, this is your provider to call.
No

Pages

8x8

San Jose , CA
United States
1996Year Founded
85%Recommend
49User Reviews
Get Quote

Overall Rating

4.3235
4.29
89%
83%
91%
82%
85%

Service Locations

  • United States
  • Canada
  • UK

The Skinny

As one of the oldest and largest providers in the VoIP market, 8x8 has an advantage of experience and broad market share. That means that 8x8 can offer multiple tailored plans to meet your business needs: 8x8 has, appropriately, eight different plans, from Unified Communications plans, to Mobile Solutions, to SIP Trunking, and specific faxing plans.

8x8 also offers residential plans, all with a similar theme: freedom from minute limits. Each plan offers some variation on unlimited calling. Freedom Unlimited offers unlimited calls within the United States and Canada, Freedom Unlimited Global offers the same deal, but with unlimited calling to 40 frequently called nations around the world. Sign up for Freedom Annual to secure savings on unlimited calling for one year.

The Rub

For businesses, 8x8 offers a rich business phone system in the cloud. Their business phone service plans come with two options: Virtual Office and Virtual Office Pro, both of which included unlimited calling and a host of features that businesses need to be powerful and productive. Both tiers have access to US-based support, and integration with Salesforce, NetSuite, and Zendesk. These business phone plans can be combined with one of 8x8's VoIP service plans: Metered Extension, Unlimited Extension (most popular), or Global Extension.

8x8's Unlimited Extension plan gives users unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the United Kingdom. On top of this, customers get free in-network calls with any 8x8 customer worldwide (Disclaimer: calls to mobile, premium, special, and information service numbers are not included in this). The Metered Extension plan offers unlimited inbound calling, unlimited calling to and from any 8x8 extension, 250 minutes of outbound calling to the US and Canada, + 2.9 cents a minute thereafter, and any international tolls. And the Global Extension plan is essentially like the Unlimited Extension plan with the added bonus of unlimited calls to select international locations (see provider site for details).

Bottom Line

8x8 brings the best in business phone systems, stressing advanced phone features combined with collaboration and mobility at a cost you can afford. Their service plans use your existing broadband connection to provide you with Unlimited Calling as well as access to CRM integration, instant messaging/chat, and mobile apps. They pride themselves in providing VoIP solutions that are flexible enough for your business, yet secure and reliable enough where you will never feel confident in your phone system. Furthermore, 8x8's global reach makes it easy to call and connect all over the world.

Awards

8x8 has received the following awards:

  • Voted Industry leader in Unified Communications vy Gartner Magic Quadrant
  • Voted Top Hosted VoIP Provider (5+ years!) by Infonetics Research
  • Voted Top 25 Best Small Companies by Forbes
  • Earned CloudTrust Enterprise-Ready Ranking by Skyhigh Networks

Our Two Cents

For a VoIP provider that specializes in innovation and award-winning services, 8x8 is a good choice. By choosing 8x8 as your VoIP provider, you are signing up for a secure, enterprise-grade cloud solution that gives you the flexibility your business needs. They combine affordability with reliability in their Virtual Office and Virtual Office Pro VoIP solutions, both of which offer US-based support, unlimited calling, integrations, and a number of VoIP-ready features (like auto attendant, conference bridge, music on hold, etc.) that will help you to connect and collaborate with your employees and your customers. Easily add Metered, Unlimited, or Global Extension service plans to meet the needs of your employees.

Plan Info
Plan Name Virtual Office
Plan Summary With Unlimited Calling and a U.S. based support team, Virtual Office from 8x8 is a powerful business VoIP service that easily lets you communicate and connect. Their cloud-based phone solution ensures that you are getting advanced phone features at a price that can help you save up to 50% on your monthly phone bill.
Key Features
  • Unlimited Calling
  • Mobile Apps
  • Call Management
  • Easy Set-Up
Notes Upgrade to Virtual Office Pro to get Call Recording, Web Video Conferencing, and Internet Faxing. Call Monitoring also includes Barge and Whisper features.
Plan Pricing & Services1
Regular Price $39.99
Promo Price $19.99
Price Disclaimer N/A
Setup Fees Free
Activation Fees Free
Number Porting Fee Varies
BYOD Yes
Termination Fee $59.99
Unlimited Minutes Yes
Toll Free3 No
Plan Pricing Tiers2
Month to Month
(per user)
  • 1-year postpay : $19.99 / mo.

	
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Unlimited
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost N/A
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge No
Business SMS Yes
Busy Lamp Field Yes
Call Analytics No
Call Announce Yes
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced Yes
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications Yes
Call Park Yes
Call Pass Yes
Call Queuing Yes
Call Recording No
Call Return Yes
Call Routing Yes
Call Screening Yes
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic Yes
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me No
Click-to-dial Yes
Conference Bridge Yes
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client Yes
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me Yes
Group Paging Yes
HD Video Conferencing No
HD Voice Yes
Hunt Groups Yes
Interactive Voice Response No
Local Number Portability No
Mobile App No
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial Yes
Ring Groups Yes
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance Yes
Simultaneous Ring Yes
Softphone No
Speed Dial Yes
Switchboard Software No
Telephone Numbers (DIDs) Yes
Third Party Softphones No
Unified Inbox Yes
User Portal Yes
Video Conferencing No
Virtual Extensions No
Virtual Fax No
Visual Voicemail Yes
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name Virtual Office Pro
Plan Summary Virtual Office Pro is the best value for business VoIP. On top of the unlimited calling, mobile apps, US-based support, and full feature list, you get Web Conferencing with Video, Internet Faxing, and Call Recording. It is an all inclusive cloud communications phone system that brings you the best of a hosted PBX
Key Features
  • US-based support
  • Unlimited calling
  • Web Conferencing
  • Call Recording
Notes Virtual Office Pro has all the features of Virtual Office, PLUS Web Conferencing with Video, Internet Faxing, and Call Recording.
Plan Pricing & Services1
Regular Price $49.99
Promo Price N/A
Price Disclaimer N/A
Setup Fees Free
Activation Fees Free
Number Porting Fee Varies
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Toll Free3 No
Plan Pricing Tiers2
Month to Month
(per user)
  • 1-year postpay : $49.99 / mo.

	
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost N/A
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge No
Business SMS Yes
Busy Lamp Field Yes
Call Analytics No
Call Announce Yes
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced Yes
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications Yes
Call Park Yes
Call Pass Yes
Call Queuing No
Call Recording Yes
Call Return Yes
Call Routing Yes
Call Screening Yes
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic Yes
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me No
Click-to-dial Yes
Conference Bridge Yes
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client Yes
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email Yes
Find Me/Follow Me Yes
Group Paging Yes
HD Video Conferencing No
HD Voice Yes
Hunt Groups Yes
Interactive Voice Response No
Local Number Portability No
Mobile App No
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial Yes
Ring Groups Yes
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance Yes
Simultaneous Ring Yes
Softphone No
Speed Dial Yes
Switchboard Software No
Telephone Numbers (DIDs) Yes
Third Party Softphones No
Unified Inbox Yes
User Portal Yes
Video Conferencing Yes
Virtual Extensions No
Virtual Fax Yes
Visual Voicemail Yes
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name 8x8 Metered Extensions
Plan Summary Similar to 8x8's Unlimited Extensions offering, the Metered Extensions plan gives you unlimited inbound calling, unlimited calling to and from any 8x8 extension, 250 minutes of outbound calling to the US and Canada, + 2.9 cents a minute thereafter, and any international tolls.
Key Features
  • 30 Day Guarantee
  • Unlimited Outbound
  • Free Inbound Calling U.S.
  • Local Tech Support
Notes -
Plan Pricing & Services1
Regular Price $24.99
Promo Price N/A
Price Disclaimer $24.99 for Virtual Office; $34.99 for Virtual Office Pro
Setup Fees Free
Activation Fees Free
Number Porting Fee Varies
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Toll Free3 No

	
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. 250
Add'l Local Min. Cost $0.030
Long Distance
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost $0.029
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge No
Business SMS Yes
Busy Lamp Field Yes
Call Analytics No
Call Announce Yes
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced Yes
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications Yes
Call Park Yes
Call Pass Yes
Call Queuing No
Call Recording No
Call Return Yes
Call Routing Yes
Call Screening Yes
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic Yes
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me No
Click-to-dial Yes
Conference Bridge Yes
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client Yes
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me Yes
Group Paging Yes
HD Video Conferencing No
HD Voice Yes
Hunt Groups Yes
Interactive Voice Response No
Local Number Portability Yes
Mobile App Yes
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial Yes
Ring Groups Yes
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance Yes
Simultaneous Ring Yes
Softphone Yes
Speed Dial Yes
Switchboard Software No
Telephone Numbers (DIDs) Yes
Third Party Softphones No
Unified Inbox No
User Portal Yes
Video Conferencing No
Virtual Extensions Yes
Virtual Fax Yes
Visual Voicemail Yes
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name 8x8 Unlimited Extension
Plan Summary This is the most popular extension service plan offered by 8x8. With it, you get unlimited calling to the US, Canada, Puerto Rico, Guam, US Virgin Islands, France, Ireland, Italy, Spain, and the United Kingdom. An unlimited extension includes unlimited worldwide network calls with any 8x8 customer, business-class voicemail and a unique direct inbound dial (DID) telephone number.
Key Features
  • Most Popular Ext. Type
  • Unlimited Calling
  • Business-Class Voicemail
  • Unique DID
Notes Any outbound calls to mobile phones, premium, special, and information service numbers are not included in the unlimited international destinations.
Plan Pricing & Services1
Regular Price $39.99
Promo Price N/A
Price Disclaimer $39.99 for Virtual Office; $59.99 for Virtual Office Pro
Setup Fees Free
Activation Fees Free
Number Porting Fee Varies
BYOD Yes
Termination Fee Free
Unlimited Minutes Yes
Toll Free3 No

	
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Unlimited
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost N/A
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge No
Business SMS Yes
Busy Lamp Field Yes
Call Analytics No
Call Announce Yes
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced Yes
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications Yes
Call Park Yes
Call Pass Yes
Call Queuing No
Call Recording Yes
Call Return Yes
Call Routing Yes
Call Screening Yes
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic Yes
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me Yes
Click-to-dial No
Conference Bridge Yes
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client Yes
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email Yes
Find Me/Follow Me Yes
Group Paging Yes
HD Video Conferencing No
HD Voice Yes
Hunt Groups Yes
Interactive Voice Response Yes
Local Number Portability Yes
Mobile App Yes
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial Yes
Ring Groups Yes
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance Yes
Simultaneous Ring Yes
Softphone Yes
Speed Dial Yes
Switchboard Software No
Telephone Numbers (DIDs) Yes
Third Party Softphones No
Unified Inbox Yes
User Portal Yes
Video Conferencing Yes
Virtual Extensions Yes
Virtual Fax Yes
Visual Voicemail Yes
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name 8x8 Global Extension
Plan Summary If you make a lot of international calls, then the Global Extension plan is a good choice for you. It is very similar to the Unlimited Extension plan except that you get the additional benefit of unlimited calls to select international locations (see provider for country list). International rates apply on all countries not listed on the included international locations.
Key Features
  • Unlimited U.S. Calling
  • International Calling
  • Business-class Voicemail
  • DID Telephone Number
Notes See site for select international locations. Upgrade to the Virtual Office Global Pro Plan to also include web conferencing, Internet fax and call recording.
Plan Pricing & Services1
Regular Price $79.99
Promo Price N/A
Price Disclaimer $79.99 for Virtual Office; $89.99 for Virtual Office Pro
Setup Fees $39.99
Activation Fees Free
Number Porting Fee Varies
BYOD Yes
Termination Fee Free
Unlimited Minutes Yes
Toll Free3 No

	
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Unlimited
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost N/A
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge No
Business SMS Yes
Busy Lamp Field Yes
Call Analytics No
Call Announce Yes
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced Yes
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications Yes
Call Park Yes
Call Pass Yes
Call Queuing No
Call Recording No
Call Return Yes
Call Routing Yes
Call Screening Yes
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic Yes
Caller ID Block Yes
Caller ID Control Yes
Click-to-call Me No
Click-to-dial Yes
Conference Bridge Yes
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client Yes
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me Yes
Group Paging Yes
HD Video Conferencing No
HD Voice Yes
Hunt Groups Yes
Interactive Voice Response No
Local Number Portability Yes
Mobile App Yes
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial Yes
Ring Groups Yes
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance Yes
Simultaneous Ring Yes
Softphone Yes
Speed Dial Yes
Switchboard Software No
Telephone Numbers (DIDs) Yes
Third Party Softphones No
Unified Inbox No
User Portal Yes
Video Conferencing No
Virtual Extensions Yes
Virtual Fax Yes
Visual Voicemail Yes
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name 8x8 Call Center Software
Plan Summary 8x8's call center software is a virtual solution, and therefore requires no on-site hardware. It is easy to deploy, and offers a number of call center software features that will help you enhance your call center operations.
Key Features
  • Cloud-based
  • Skill-based Routing
  • Reliable
  • Feature-rich
Notes -
Plan Pricing & Services1
Regular Price -
Promo Price N/A
Price Disclaimer N/A
Setup Fees Free
Activation Fees Free
Number Porting Fee Varies
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Toll Free3 No




	
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost N/A
Plan Features3
Admin Dashboard/Portal No
Anonymous Call Rejection No
Auto Attendant No
Barge No
Business SMS No
Busy Lamp Field No
Call Analytics Yes
Call Announce No
Call Continuity Yes
Call Forwarding No
Call Forwarding - Advanced No
Call Hold No
Call Logs/Reports Yes
Call Me Now No
Call Monitoring Yes
Call Notifications No
Call Park No
Call Pass No
Call Queuing Yes
Call Recording Yes
Call Return No
Call Routing No
Call Screening No
Call Transfer No
Call Waiting No
Caller ID No
Caller ID - Dynamic No
Caller ID Block No
Caller ID Control No
Click-to-call Me No
Click-to-dial No
Conference Bridge No
Conference Calling No
Custom Greetings No
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory No
Directory Assistance (411) No
Do Not Disturb No
E911 No
Fax to Email No
Find Me/Follow Me No
Group Paging No
HD Video Conferencing No
HD Voice No
Hunt Groups No
Interactive Voice Response Yes
Local Number Portability No
Mobile App No
Mobile/Desktop Sync No
Music on Hold No
Redial No
Ring Groups No
Selective Call Acceptance No
Selective Call Rejection No
Shared Call Appearance No
Simultaneous Ring No
Softphone No
Speed Dial No
Switchboard Software No
Telephone Numbers (DIDs) No
Third Party Softphones No
Unified Inbox No
User Portal No
Video Conferencing No
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail No
Voicemail to Email No
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name 8x8 SIP Trunking
Plan Summary 8x8's SIP Trunking option is a flexible VoIP solution that is scalable to any business of any size. With unlimited (and free!) on-net calls and unlimited concurrent calls, 8x8's SIP Trunking solution aims to help your business save on high quality digital voice. Enjoy low up front costs and rapid deployment that utilizes an award-winning 8x8 digital voice network.
Key Features
  • Unlimited lines
  • Easy customization
  • Keep your existing system
  • E911 and CALEA compliant
Notes 3 different contract options. Prices vary depending on contract length. Add pre-paid nationwide minute bundles with low per-minute rates.
Plan Pricing & Services1
Regular Price -
Promo Price N/A
Price Disclaimer N/A
Setup Fees Free
Activation Fees Free
Number Porting Fee Varies
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Toll Free3 No

	
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Included
Incl. Long Distance Min. 1000
Add'l Long Distance Min. Cost $0.030
Plan Features3
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

Recent Reviews

voip.ms logo
1

voip.ms

I apparently had an account with them that my consultant set up. I fired my consultant. They had a balance they insisted that I keep. What they did...

July 19th, 2016 - Kenneth Rapoport
magicJack for BUSINESS
5

magicJack for BUSINESS

We're a small business that needs a reliable phone system and uses it fairly often. We didn't want to pay out the nose for a phone system...

July 17th, 2016 - FAaron619

Most Recent Blog Posts

Voicemail

How to Create Professional Voicemail Greetings

When was the last time you checked your voicemail for  messages and paid attention to your greeting? If you’ve activated your Voice over Internet Protocol (VoIP) phone’s voicemail transcription...

Aug 26, 2016
telephone number

Ways Virtual Numbers Help Boost Your Business

Virtual numbers are telephone numbers that are not directly or physically associated with a phone line. Incoming calls to these numbers are usually forwarded to another phone line, mobile phone, or a...

Aug 22, 2016