MITEL MiCloud Business Reviews

Mitel MiCloud Business is one of the top VoIP providers that caters to small to mid-sized businesses, helping them to connect, collaborate, and cater towards their customers. Mitel offers business phone, contact center, cloud, and collaboration integrated solutions in order to serve their 60 million end users and over 2,500 channel partners in 100+ countries. The company currently holds 1800 patents and applications, and keeps innovation at the forefront of their mission alongside customer values and accountability.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Serving more than 60 million users in over 100 countries around the world, Mitel is an industry leader in providing business communication solutions. They offer business phone systems, mobile services, collaboration applications, and contact center solutions for businesses of all sizes.

Impressive Portfolio of Communication Solutions

Mitel offers a broad range of solutions that cater to the needs of businesses regardless of size and industry. For small and mid-sized businesses, Mitel’s business phone systems,mobility, and collaboration solutions help fuel business growth. Their most popular SMB plans include MiCloud Office and MiCloud Business, both of which are available for affordable monthly prices. Mitel also offers mobile, unified communications, and contact center solutions that meet the demands of larger enterprises, too.

A True Global Leader

Headquartered in Ontario, Canada, Mitel powers more than 2 billion connections every day. Their 40 years of experience in the industry has allowed them to establish a strong market presence in Europe, Middle East and Africa. They have also built strategic partnerships with some of the world’s biggest brands, including Microsoft and Blackberry.

 
Write your own review

Good Cloud Solution - Mitel

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)
Mitel's Hosted PBX solution has really delivered all the businesses needs. Having a team of employees and contractors who collaborate remotely and customers based throughout South America, this solution has really provided the flexibility that we need.
The system has many features, as much as a local PBX or more.
Depends on the local infrastructure to have a good perfomance.
Yes

Service is atrocious

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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
We have been with Mitel for over 20 years. We had a server based system and the service was always great. We decided to switch to their cloud product so we could move away from the server system. The switch over took months and months with poor attention to the details, constant follow up calls and hours and hours of work on my part correcting the issues created by Mitel support. Follow up meetings were scheduled to work the punch list but the support people never called when they said they would. I had to constantly send emails to get their attention including the managers. When you call support, you will be on hold for a very long time. On one occasion, the phone system went down. I called support and the woman took the information and said she would pass it on to the technical department. She had no idea when the service would be repaired or who would be calling. She was dismissive in her attitude and truly could care less. The system still s needs some tweaking and I am again waiting for support. The final blow is that they started billing me for the system while it was being installed and debugged while I was being billed for the old system. Customer service for the bill was as unwilling to help as the support people. There are plenty of systems out there. I would look into other products.
The sound is comparable to other VOIP systems
The installation and service following was horrible. The system also keeps dropping calls. I was told it was a Comcast issue in the Northeast causing the issue.
No

MiTel internet based phone system

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1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1.6
Average: 1.6 (1 vote)
This is the absolute worst phone system ever. We have had this system for 9 months and have NEVER had good service since day one it had dropped calls. The sound quality is horrible and it allows to much delay which creates a horrible talk over problem. Not a good system for businesses!!!!! I can't say it enough. Do not waste your money on this system.
NONE!!!!
sound quality is poor and delay creates horrible talk over situation reliability is non existant
No

Great Service! - Mitel

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
If you're looking for top notch reliability and service...you found it. I normally don't write reviews...with the exception of one or two Amazon complaints, but these guys went above and beyond my expectations! My only complaint...the call quality is so clear...clients can actually hear my co-workers gossip!
Overall I would have to say one of the most reliable Voip services I have ever used. The sales rep was professional and courteous and the top notch customer service is one of the reasons I won't switch!
No Complaints
Yes

Great service - Mitel

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I was very happy with the services. The reps were extremely helpful in assisting us with assessing our needs and presenting us with solutions that made sense for our organization. I would highly recommend this company to all my colleagues.
Stellar, customer service is great.
none i can think of
Yes

MITEL NETSOLUTIONS

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I needed 10 phones for my dental business. I contacted Mitel Net Solutions via the chat they provide on their website. They were extremely helpful and very thorough in regards to what I needed to effectively run my business. The 5340e IP phones they provided me are very easy to use and fantastic phones. I have seen other provider phones and they were not even close to the quality of the phones that Mitel provided. I am extremely satisfied with the service so far and honestly have nothing negative to say about this company. I recommend Mitel to any small or large companies looking to change or upgrade their phone system :)
Quality, reliability, feature, support, affordable
None that I can think of
Yes

5 Stars for Mitel's Hosted PBX Solution

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Mitel's Hosted PBX solution has really delivered on my businesses needs. Having a team of employees and contractors who collaborate remotely and customers based throughout North America, this solution has really provided the flexibility that we need. The ability for all users to easily log into any phone, route calls to their cell phone or another number and control their own experience through the Mitel Web Portal has made this any great system to use. Also, it was super easy to install! We just unpacked the phones, plugged them in to the network and entered each extension and PIN - and the install was done. The Mitel solution has met our needs and their staff has been great to work with. I would highly recommend them for your business.
Easy to Install -Plug in phones, type in the code and you are done. Flexible -We love the ability to log in on any phone and work from any desk or location within our offices! The mobile integration is great! Getting work calls routed to your mobile phone and being able to transfer them within devices is great!!
I really have no complaints about this service.
Yes

Mitel Review - System Up and Running

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
The process to have the system up and running was smooth. I really had superb support in clearing any potential issues I anticipated. There was a solution for everything.
Always easy to reach and prompt responses
None
Yes

Mitel Cloud A Good Idea

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I have been a Mitel customer for quite a while and recently switched over to the cloud product from Mitel. The post sales process was excellent as I had one contact that worked on me with everything. So far, so good!
Yes

Mitel New Installation - Sales rep: Bryan Habibi

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
From the very first encounter with Bryan as well as through all of the other contacts through out the installation process was very professional! It was very easy to make contact with Bryan who was available and ready to assist at a moments notice. Equipment as well as quality of service has been a great experience! All dates for the various installation process were met.
Great support and assistance where requested with Byran and all of the support received during the sale, setup, installation and post installation phases!
None!
Yes

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MITEL MiCloud Business

Ottawa
Canada
2001Year Founded
90%Recommend
22User Reviews
Get Quote

Overall Rating

4.591
4.45
92%
91%
93%
89%
89%

Service Locations

  • Worldwide

The Skinny

Mitel has over 40 years of experience in the business communications industry, powering more than 2 billion connections every day. In fact, they are the #1 market share leader in Europe, the Middle East and Africa, in addition to more than 2500 channel partners globally. They company brings a wide selection of business phones and solutions for small businesses and enterprises alike. Mitel is constantly at the forefront of technology, offering their customers things like BYOD, multi-channel communication, big-name features, and cloud solutions. For businesses, Mitel provides MiVoice Business, a communication platform that specializes in getting users and customers to connect and collaborate. They also offer hosted phone systems, cloud contact centers, and mobile solutions as well.

The Rub

For businesses, Mitel has MiVoice Business, which can support anywehre from 5 to 65,000 users. Flexible and mobile, MiVoice Business provides its customers with built-in core applications like Dynamic Extension and Hot Desking, making for a fluid phone system that allows employees to work remotely and have access anywhere to voicemail and Unified Messaging. Mitel also offers their MiVoice Office 250 solution, designed to help small businesses save money on their communication costs. The overall goal of MiVoice Office 250 is to help businesses benefit from a phone system that is flexbile and responsive. MiVoice is also compatible with a host of MiVoice Digital and IP phones, and can be easily customized with add-on modules and processors. Pricing varies.

Bottom Line

Mitel gives their business customers every tool they need to establish the convenience and reliability of VoIP calling. Mitel MiVoice Business offers alow-cost, high-quality business VoIP systems that is fully featured and configured to work cohesively with your business. You can also utilize their Dynamic Extension or Hot Desking mobility solutions in order to make for a more unified and well-connected communication solution. Mitel's Cloud Communication Solutions also offer your business the cost savings, productivity, mobility, and migration that all businesses want in a phone system. Mitel MiVoice Office 250 combines cost-effectiveness with standard applications like Hot Desking, Mobile Hand-Off, Automated Attendant, and more. It is designed with the small to medium-sized business in mind, helping to reduce costs while empowering employees with all the tools they need.

Awards

Mitel has received the following awards:

  • 'NFV Innovation of the Year' Award 2015
  • 2014 North America Frost & Sullivan Award for Product Line Strategy Leadership
  • 2013 North America Frost & Sullivan Award for Product Leadership
  • Market Challenger PilotHouse award for IP telephony products 2012
  • 2012 Champion in Info-Tech Research Group's IP Telephony Vendor Landscape
  • Unified Communications Product of the Year Award From INTERNET TELEPHONY 2011
  • Customer Interaction Solutions Magazine's 2011 Product of the Year Award

Our Two Cents

Mitel MiCloud Business provides all of the tools for a company to build a VoIP phone system from scratch. This even includes an Internet connection designed to handle clear VoIP calling, as well as the delivery of IP phones. Mitel makes sure that their customers are never left in the dark, delivering the complete package of a business VoIP solution. Should anything go wrong, customers have one phone number to call for answers, instead of having to dig through several different services. Their seamless operation and easy administration options help companies stop worrying about their phone systems, letting them focus on running their business efficiently. Mitel MiCloud Business's customer service department is also top-notch, and they assign new customers the same consultant to guide them through the first 3 days of their installation. This helps businesses get familiar with the program, and clarifies how to fix common problems with a friendly voice to talk to. They even help with the customization of features like auto-attendants and ring groups.

Reliable and secure cloud-based phone systems are Mitel’s specialty. Through this, Mitel MiCloud Business is a service provider without limitations. By providing every piece of the puzzle themselves, Mitel proves themselves as a VoIP provider without equals.

Plan Info
Plan Name MiCloud Office Essentials
Plan Summary A new age communication solution, MiOffice focuses on delivering a phone system that is mobile, cloud-enabled, and millennial-focused. Perfect for reception areas, Essentials users can receive phone calls, operate common call control features and access a voice mailbox. All for one low price.
Key Features
  • Low Per-Minute Rate
  • Voicemail
  • Inbound Only
  • Affordable
Notes Essentials plan comes with 1 deskphone only. Outbound calls are charged at a low per-minute rate. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $19.99
    Promo Price N/A
    Price Disclaimer Terms and conditions apply
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • No contract : $19.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly $4.95/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Included
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.020
    Plan Features3
    Admin Dashboard/Portal No
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park Yes
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting No
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name MiCloud Office Premium
    Plan Summary For employees with increased communication needs, Premier users gain the Essentials features while adding mobile capabilities, internal collaboration, web portal management, and full-featured mobile and desktop clients.
    Key Features
    • Feature-Rich
    • Unlimited Calling
    • Mobile App
    • Internal MiTeam Collab
    Notes 2 connected devices. Unlimited outbound calling to U.S. plans. MiTeam Collaboration for internal only. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $24.99
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • No contract : $24.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly $4.95/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park Yes
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting No
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block No
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name MiCloud Office Elite
    Plan Summary Best for most users, Elite users gain the Premier feature set while adding additional connected devices, a unified inbox with fax, internal and external collaboration, and business application integration.
    Key Features
    • Most Popular
    • Increased Productivity
    • Mobile Integration
    • Included Features
    Notes 4 connected devices. 2nd line included for fax inbox. Unlimited outbound calling to U.S. only. MiTeam Collaboration for internal and external use. Attendant upgrade optional. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $29.99
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • No contract : $29.99 /mo.
    	
    Toll Free
    Setup N/A
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly $4.95/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park Yes
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting No
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability No
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax Yes
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Mitel MiCloud Business Lite
    Plan Summary A more flexible option for small businesses that don't spend too much time on the phone, the Business Lite plan comes at an affordable price without sacrificing features or quality. Your minutes are bundled, and any minutes that are outstanding are billed at a low per-minute rate.
    Key Features
    • Low Per Minute Rate
    • Cloud-Based
    • Flexible
    • Powerful
    Notes One call path. 250 Included U.S. & Canada Usage minutes. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $17.50
    Promo Price N/A
    Price Disclaimer Terms and conditions apply
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • No contract : $17.50 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly $4.95/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. 250
    Add'l Local Min. Cost N/A
    Long Distance Included
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass No
    Call Queuing No
    Call Recording Yes
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Mitel MiCloud Business Advanced
    Plan Summary Feature-rich and cloud-based, Mitel's Business Advanced system gives users unlimited local and long distance calling. Add to this quality features and you get a powerful business phone solution for your enterprise.
    Key Features
    • Scalable
    • Embedded Features
    • Flexible
    • Mobility
    Notes - This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $20.00
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Annual Contract Paid Monthly
    (per user)
    • No contract : $20.00 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly $4.95/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App Yes
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial No
    Ring Groups No
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone Yes
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing Yes
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Mitel MiCloud Business Extension Only
    Plan Summary A four-digit extension number that works cohesively with a Mitel MiCloud Business system. Outbound calls are billed at a per-minute rate.
    Key Features
    • Four-Digit Extension
    • Add-On to MiCloud System
    • Outbound Calling
    • Per-Minute Rate
    Notes Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $12.50
    Promo Price N/A
    Price Disclaimer Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly $4.95/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.040
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.040
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass No
    Call Queuing No
    Call Recording Yes
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync Yes
    Music on Hold Yes
    Redial No
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail No
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Mitel MiCloud Business Extension Only with Voicemail
    Plan Summary Mitel's MiCloud Business Extension Only with Voicemail plan is part of their extension service. It gives users a voicemail service on top of their four digit extension. Voicemails can either be retrieved through a MiCloud Business Extension or the Voicemail to Email service.
    Key Features
    • Four-Digit Extension.
    • Voicemail Included.
    • Per-Minute Rate.
    • Requires Call Path.
    Notes Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out. This Plan is available in the following countries :
  • United States
  • Canada
  • Plan Pricing & Services1
    Regular Price $15.00
    Promo Price N/A
    Price Disclaimer Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
    Setup Fees Free
    Activation Fees Free
    Number Porting Fee Free
    BYOD Yes
    Termination Fee Free
    Unlimited Minutes No
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly $3.95 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.04 /min.
    Faxing
    Setup N/A
    Monthly $4.95/mo./line
    Included Pages N/A
    Add'l Pages Cost N/A
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.040
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.040
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant Yes
    Barge No
    Business SMS No
    Busy Lamp Field Yes
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding Yes
    Call Forwarding - Advanced No
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass No
    Call Queuing No
    Call Recording Yes
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client Yes
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb Yes
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups Yes
    Selective Call Acceptance Yes
    Selective Call Rejection Yes
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial Yes
    Switchboard Software Yes
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail Yes
    Voicemail to Email Yes
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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