MITEL MiCloud Business Reviews

Mitel MiCloud Business is one of the top VoIP providers that caters to small to mid-sized businesses, helping them to connect, collaborate, and cater towards their customers. Mitel offers business phone, contact center, cloud, and collaboration integrated solutions in order to serve their 60 million end users and over 2,500 channel partners in 100+ countries. The company currently holds 1800 patents and applications, and keeps innovation at the forefront of their mission alongside customer values and accountability.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

Serving more than 60 million users in over 100 countries around the world, Mitel is an industry leader in providing business communication solutions. They offer business phone systems, mobile services, collaboration applications, and contact center solutions for businesses of all sizes.

Impressive Portfolio of Communication Solutions

Mitel offers a broad range of solutions that cater to the needs of businesses regardless of size and industry. For small and mid-sized businesses, Mitel’s business phone systems,mobility, and collaboration solutions help fuel business growth. Their most popular SMB plans include MiCloud Office and MiCloud Business, both of which are available for affordable monthly prices. Mitel also offers mobile, unified communications, and contact center solutions that meet the demands of larger enterprises, too.

A True Global Leader

Headquartered in Ontario, Canada, Mitel powers more than 2 billion connections every day. Their 40 years of experience in the industry has allowed them to establish a strong market presence in Europe, Middle East and Africa. They have also built strategic partnerships with some of the world’s biggest brands, including Microsoft and Blackberry.

 
Write your own review

Good Cloud Solution - Mitel

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)
Mitel's Hosted PBX solution has really delivered all the businesses needs. Having a team of employees and contractors who collaborate remotely and customers based throughout South America, this solution has really provided the flexibility that we need.
The system has many features, as much as a local PBX or more.
Depends on the local infrastructure to have a good perfomance.
Yes

Service is atrocious

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
We have been with Mitel for over 20 years. We had a server based system and the service was always great. We decided to switch to their cloud product so we could move away from the server system. The switch over took months and months with poor attention to the details, constant follow up calls and hours and hours of work on my part correcting the issues created by Mitel support. Follow up meetings were scheduled to work the punch list but the support people never called when they said they would. I had to constantly send emails to get their attention including the managers. When you call support, you will be on hold for a very long time. On one occasion, the phone system went down. I called support and the woman took the information and said she would pass it on to the technical department. She had no idea when the service would be repaired or who would be calling. She was dismissive in her attitude and truly could care less. The system still s needs some tweaking and I am again waiting for support. The final blow is that they started billing me for the system while it was being installed and debugged while I was being billed for the old system. Customer service for the bill was as unwilling to help as the support people. There are plenty of systems out there. I would look into other products.
The sound is comparable to other VOIP systems
The installation and service following was horrible. The system also keeps dropping calls. I was told it was a Comcast issue in the Northeast causing the issue.
No

MiTel internet based phone system

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1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1.6
Average: 1.6 (1 vote)
This is the absolute worst phone system ever. We have had this system for 9 months and have NEVER had good service since day one it had dropped calls. The sound quality is horrible and it allows to much delay which creates a horrible talk over problem. Not a good system for businesses!!!!! I can't say it enough. Do not waste your money on this system.
NONE!!!!
sound quality is poor and delay creates horrible talk over situation reliability is non existant
No

Great Service! - Mitel

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
If you're looking for top notch reliability and service...you found it. I normally don't write reviews...with the exception of one or two Amazon complaints, but these guys went above and beyond my expectations! My only complaint...the call quality is so clear...clients can actually hear my co-workers gossip!
Overall I would have to say one of the most reliable Voip services I have ever used. The sales rep was professional and courteous and the top notch customer service is one of the reasons I won't switch!
No Complaints
Yes

Great service - Mitel

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I was very happy with the services. The reps were extremely helpful in assisting us with assessing our needs and presenting us with solutions that made sense for our organization. I would highly recommend this company to all my colleagues.
Stellar, customer service is great.
none i can think of
Yes

MITEL NETSOLUTIONS

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I needed 10 phones for my dental business. I contacted Mitel Net Solutions via the chat they provide on their website. They were extremely helpful and very thorough in regards to what I needed to effectively run my business. The 5340e IP phones they provided me are very easy to use and fantastic phones. I have seen other provider phones and they were not even close to the quality of the phones that Mitel provided. I am extremely satisfied with the service so far and honestly have nothing negative to say about this company. I recommend Mitel to any small or large companies looking to change or upgrade their phone system :)
Quality, reliability, feature, support, affordable
None that I can think of
Yes

5 Stars for Mitel's Hosted PBX Solution

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
Mitel's Hosted PBX solution has really delivered on my businesses needs. Having a team of employees and contractors who collaborate remotely and customers based throughout North America, this solution has really provided the flexibility that we need. The ability for all users to easily log into any phone, route calls to their cell phone or another number and control their own experience through the Mitel Web Portal has made this any great system to use. Also, it was super easy to install! We just unpacked the phones, plugged them in to the network and entered each extension and PIN - and the install was done. The Mitel solution has met our needs and their staff has been great to work with. I would highly recommend them for your business.
Easy to Install -Plug in phones, type in the code and you are done. Flexible -We love the ability to log in on any phone and work from any desk or location within our offices! The mobile integration is great! Getting work calls routed to your mobile phone and being able to transfer them within devices is great!!
I really have no complaints about this service.
Yes

Mitel Review - System Up and Running

user_review
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)
The process to have the system up and running was smooth. I really had superb support in clearing any potential issues I anticipated. There was a solution for everything.
Always easy to reach and prompt responses
None
Yes

Mitel Cloud A Good Idea

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I have been a Mitel customer for quite a while and recently switched over to the cloud product from Mitel. The post sales process was excellent as I had one contact that worked on me with everything. So far, so good!
Yes

Mitel New Installation - Sales rep: Bryan Habibi

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
From the very first encounter with Bryan as well as through all of the other contacts through out the installation process was very professional! It was very easy to make contact with Bryan who was available and ready to assist at a moments notice. Equipment as well as quality of service has been a great experience! All dates for the various installation process were met.
Great support and assistance where requested with Byran and all of the support received during the sale, setup, installation and post installation phases!
None!
Yes

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MITEL MiCloud Business

Ottawa
Canada
2001Year Founded
90%Recommend
22User Reviews
Get Quote

Overall Rating

4.591
4.45
92%
91%
93%
89%
89%

Service Locations

  • United States
  • Canada

The Skinny

Mitel has over 40 years of experience in the business communications industry, powering more than 2 billion connections every day. In fact, they are the #1 market share leader in Europe, the Middle East and Africa, in addition to more than 2500 channel partners globally. They company brings a wide selection of business phones and solutions for small businesses and enterprises alike. Mitel is constantly at the forefront of technology, offering their customers things like BYOD, multi-channel communication, big-name features, and cloud solutions. For businesses, Mitel provides MiVoice Business, a communication platform that specializes in getting users and customers to connect and collaborate. They also offer hosted phone systems, cloud contact centers, and mobile solutions as well.

The Rub

For businesses, Mitel has MiVoice Business, which can support anywehre from 5 to 65,000 users. Flexible and mobile, MiVoice Business provides its customers with built-in core applications like Dynamic Extension and Hot Desking, making for a fluid phone system that allows employees to work remotely and have access anywhere to voicemail and Unified Messaging. Mitel also offers their MiVoice Office 250 solution, designed to help small businesses save money on their communication costs. The overall goal of MiVoice Office 250 is to help businesses benefit from a phone system that is flexbile and responsive. MiVoice is also compatible with a host of MiVoice Digital and IP phones, and can be easily customized with add-on modules and processors. Pricing varies.

Bottom Line

Mitel gives their business customers every tool they need to establish the convenience and reliability of VoIP calling. Mitel MiVoice Business offers alow-cost, high-quality business VoIP systems that is fully featured and configured to work cohesively with your business. You can also utilize their Dynamic Extension or Hot Desking mobility solutions in order to make for a more unified and well-connected communication solution. Mitel's Cloud Communication Solutions also offer your business the cost savings, productivity, mobility, and migration that all businesses want in a phone system. Mitel MiVoice Office 250 combines cost-effectiveness with standard applications like Hot Desking, Mobile Hand-Off, Automated Attendant, and more. It is designed with the small to medium-sized business in mind, helping to reduce costs while empowering employees with all the tools they need.

Awards

Mitel has received the following awards:

  • 'NFV Innovation of the Year' Award 2015
  • 2014 North America Frost & Sullivan Award for Product Line Strategy Leadership
  • 2013 North America Frost & Sullivan Award for Product Leadership
  • Market Challenger PilotHouse award for IP telephony products 2012
  • 2012 Champion in Info-Tech Research Group's IP Telephony Vendor Landscape
  • Unified Communications Product of the Year Award From INTERNET TELEPHONY 2011
  • Customer Interaction Solutions Magazine's 2011 Product of the Year Award

Our Two Cents

Mitel MiCloud Business provides all of the tools for a company to build a VoIP phone system from scratch. This even includes an Internet connection designed to handle clear VoIP calling, as well as the delivery of IP phones. Mitel makes sure that their customers are never left in the dark, delivering the complete package of a business VoIP solution. Should anything go wrong, customers have one phone number to call for answers, instead of having to dig through several different services. Their seamless operation and easy administration options help companies stop worrying about their phone systems, letting them focus on running their business efficiently. Mitel MiCloud Business's customer service department is also top-notch, and they assign new customers the same consultant to guide them through the first 3 days of their installation. This helps businesses get familiar with the program, and clarifies how to fix common problems with a friendly voice to talk to. They even help with the customization of features like auto-attendants and ring groups.

Reliable and secure cloud-based phone systems are Mitel’s specialty. Through this, Mitel MiCloud Business is a service provider without limitations. By providing every piece of the puzzle themselves, Mitel proves themselves as a VoIP provider without equals.

Plan Info
Plan Name MiCloud Office Essentials
Plan Summary A new age communication solution, MiOffice focuses on delivering a phone system that is mobile, cloud-enabled, and millennial-focused. Perfect for reception areas, Essentials users can receive phone calls, operate common call control features and access a voice mailbox. All for one low price.
Key Features
  • Low Per-Minute Rate
  • Voicemail
  • Inbound Only
  • Affordable
Notes Essentials plan comes with 1 deskphone only. Outbound calls are charged at a low per-minute rate.
Plan Pricing & Services1
Regular Price $19.99
Promo Price N/A
Price Disclaimer Terms and conditions apply
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Toll Free3 No
Plan Pricing Tiers2
Annual Contract Paid Monthly
(per user)
  • No contract : $19.99 /mo.
Toll Free
Setup $0.00
Monthly $3.95 /mo.
Included Min. N/A
Add'l Min. Cost $0.04 /min.
Faxing
Setup $0.00
Monthly $4.95/mo./line
Included Pages N/A
Add'l Pages Cost N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost $0.020
Long Distance Included
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost $0.020
Plan Features3
Admin Dashboard/Portal No
Anonymous Call Rejection No
Auto Attendant Yes
Barge No
Business SMS No
Busy Lamp Field No
Call Analytics Yes
Call Announce No
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications No
Call Park Yes
Call Pass No
Call Queuing No
Call Recording No
Call Return No
Call Routing No
Call Screening No
Call Transfer Yes
Call Waiting No
Caller ID Yes
Caller ID - Dynamic No
Caller ID Block No
Caller ID Control No
Click-to-call Me No
Click-to-dial No
Conference Bridge Yes
Conference Calling Yes
Custom Greetings No
Custom Tagging No
Desktop Integration Client No
Dial-by-Name Directory No
Directory Assistance (411) No
Do Not Disturb No
E911 No
Fax to Email No
Find Me/Follow Me No
Group Paging No
HD Video Conferencing No
HD Voice Yes
Hunt Groups Yes
Interactive Voice Response No
Local Number Portability No
Mobile App No
Mobile/Desktop Sync No
Music on Hold No
Redial No
Ring Groups No
Selective Call Acceptance No
Selective Call Rejection No
Shared Call Appearance No
Simultaneous Ring No
Softphone No
Speed Dial No
Switchboard Software No
Telephone Numbers (DIDs) Yes
Third Party Softphones No
Unified Inbox No
User Portal No
Video Conferencing No
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail Yes
Voicemail to Email No
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name MiCloud Office Premium
Plan Summary For employees with increased communication needs, Premier users gain the Essentials features while adding mobile capabilities, internal collaboration, web portal management, and full-featured mobile and desktop clients.
Key Features
  • Feature-Rich
  • Unlimited Calling
  • Mobile App
  • Internal MiTeam Collab
Notes 2 connected devices. Unlimited outbound calling to U.S. plans. MiTeam Collaboration for internal only.
Plan Pricing & Services1
Regular Price $24.99
Promo Price N/A
Price Disclaimer N/A
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes Yes
Toll Free3 No
Plan Pricing Tiers2
Annual Contract Paid Monthly
(per user)
  • No contract : $24.99 /mo.
Toll Free
Setup $0.00
Monthly $3.95 /mo.
Included Min. N/A
Add'l Min. Cost $0.04 /min.
Faxing
Setup $0.00
Monthly $4.95/mo./line
Included Pages N/A
Add'l Pages Cost N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Unlimited
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost N/A
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection No
Auto Attendant Yes
Barge No
Business SMS Yes
Busy Lamp Field No
Call Analytics Yes
Call Announce No
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications No
Call Park Yes
Call Pass No
Call Queuing No
Call Recording No
Call Return No
Call Routing No
Call Screening No
Call Transfer Yes
Call Waiting No
Caller ID Yes
Caller ID - Dynamic Yes
Caller ID Block No
Caller ID Control Yes
Click-to-call Me No
Click-to-dial No
Conference Bridge Yes
Conference Calling Yes
Custom Greetings No
Custom Tagging No
Desktop Integration Client Yes
Dial-by-Name Directory No
Directory Assistance (411) No
Do Not Disturb No
E911 No
Fax to Email No
Find Me/Follow Me No
Group Paging No
HD Video Conferencing No
HD Voice Yes
Hunt Groups Yes
Interactive Voice Response No
Local Number Portability No
Mobile App Yes
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial No
Ring Groups No
Selective Call Acceptance No
Selective Call Rejection No
Shared Call Appearance No
Simultaneous Ring Yes
Softphone Yes
Speed Dial No
Switchboard Software No
Telephone Numbers (DIDs) Yes
Third Party Softphones No
Unified Inbox No
User Portal Yes
Video Conferencing No
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name MiCloud Office Elite
Plan Summary Best for most users, Elite users gain the Premier feature set while adding additional connected devices, a unified inbox with fax, internal and external collaboration, and business application integration.
Key Features
  • Most Popular
  • Increased Productivity
  • Mobile Integration
  • Included Features
Notes 4 connected devices. 2nd line included for fax inbox. Unlimited outbound calling to U.S. only. MiTeam Collaboration for internal and external use. Attendant upgrade optional.
Plan Pricing & Services1
Regular Price $29.99
Promo Price N/A
Price Disclaimer N/A
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes Yes
Toll Free3 No
Plan Pricing Tiers2
Annual Contract Paid Monthly
(per user)
  • No contract : $29.99 /mo.
Toll Free
Setup $0.00
Monthly $3.95 /mo.
Included Min. N/A
Add'l Min. Cost $0.04 /min.
Faxing
Setup $0.00
Monthly $4.95/mo./line
Included Pages N/A
Add'l Pages Cost N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Unlimited
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost N/A
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection No
Auto Attendant Yes
Barge No
Business SMS Yes
Busy Lamp Field No
Call Analytics Yes
Call Announce No
Call Continuity Yes
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications No
Call Park Yes
Call Pass No
Call Queuing No
Call Recording No
Call Return No
Call Routing No
Call Screening No
Call Transfer Yes
Call Waiting No
Caller ID Yes
Caller ID - Dynamic No
Caller ID Block No
Caller ID Control Yes
Click-to-call Me No
Click-to-dial No
Conference Bridge Yes
Conference Calling Yes
Custom Greetings No
Custom Tagging No
Desktop Integration Client Yes
Dial-by-Name Directory No
Directory Assistance (411) No
Do Not Disturb No
E911 No
Fax to Email No
Find Me/Follow Me No
Group Paging No
HD Video Conferencing No
HD Voice Yes
Hunt Groups Yes
Interactive Voice Response No
Local Number Portability No
Mobile App Yes
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial No
Ring Groups No
Selective Call Acceptance No
Selective Call Rejection No
Shared Call Appearance No
Simultaneous Ring Yes
Softphone No
Speed Dial No
Switchboard Software No
Telephone Numbers (DIDs) Yes
Third Party Softphones No
Unified Inbox Yes
User Portal Yes
Video Conferencing No
Virtual Extensions No
Virtual Fax Yes
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name Mitel MiCloud Business Lite
Plan Summary A more flexible option for small businesses that don't spend too much time on the phone, the Business Lite plan comes at an affordable price without sacrificing features or quality. Your minutes are bundled, and any minutes that are outstanding are billed at a low per-minute rate.
Key Features
  • Low Per Minute Rate
  • Cloud-Based
  • Flexible
  • Powerful
Notes One call path. 250 Included U.S. & Canada Usage minutes.
Plan Pricing & Services1
Regular Price $17.50
Promo Price N/A
Price Disclaimer Terms and conditions apply
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Toll Free3 No
Plan Pricing Tiers2
Annual Contract Paid Monthly
(per user)
  • No contract : $17.50 / mo.
Toll Free
Setup $0.00
Monthly $3.95 /mo.
Included Min. N/A
Add'l Min. Cost $0.04 /min.
Faxing
Setup $0.00
Monthly $4.95/mo./line
Included Pages N/A
Add'l Pages Cost N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. 250
Add'l Local Min. Cost N/A
Long Distance Included
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost N/A
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge No
Business SMS No
Busy Lamp Field Yes
Call Analytics No
Call Announce No
Call Continuity No
Call Forwarding Yes
Call Forwarding - Advanced Yes
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications Yes
Call Park Yes
Call Pass No
Call Queuing No
Call Recording Yes
Call Return No
Call Routing No
Call Screening No
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic No
Caller ID Block No
Caller ID Control No
Click-to-call Me No
Click-to-dial No
Conference Bridge Yes
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client Yes
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me Yes
Group Paging Yes
HD Video Conferencing No
HD Voice No
Hunt Groups Yes
Interactive Voice Response Yes
Local Number Portability Yes
Mobile App Yes
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial No
Ring Groups No
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance No
Simultaneous Ring No
Softphone Yes
Speed Dial Yes
Switchboard Software Yes
Telephone Numbers (DIDs) Yes
Third Party Softphones No
Unified Inbox No
User Portal No
Video Conferencing Yes
Virtual Extensions Yes
Virtual Fax Yes
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name Mitel MiCloud Business Advanced
Plan Summary Feature-rich and cloud-based, Mitel's Business Advanced system gives users unlimited local and long distance calling. Add to this quality features and you get a powerful business phone solution for your enterprise.
Key Features
  • Scalable
  • Embedded Features
  • Flexible
  • Mobility
Notes -
Plan Pricing & Services1
Regular Price $20.00
Promo Price N/A
Price Disclaimer N/A
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes Yes
Toll Free3 No
Plan Pricing Tiers2
Annual Contract Paid Monthly
(per user)
  • No contract : $20.00 / mo.
Toll Free
Setup $0.00
Monthly $3.95 /mo.
Included Min. N/A
Add'l Min. Cost $0.04 /min.
Faxing
Setup $0.00
Monthly $4.95/mo./line
Included Pages N/A
Add'l Pages Cost N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost N/A
Long Distance Unlimited
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost N/A
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge No
Business SMS No
Busy Lamp Field Yes
Call Analytics No
Call Announce No
Call Continuity No
Call Forwarding Yes
Call Forwarding - Advanced Yes
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications Yes
Call Park Yes
Call Pass No
Call Queuing Yes
Call Recording Yes
Call Return No
Call Routing No
Call Screening No
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic No
Caller ID Block No
Caller ID Control No
Click-to-call Me No
Click-to-dial No
Conference Bridge Yes
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client Yes
Dial-by-Name Directory Yes
Directory Assistance (411) Yes
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me Yes
Group Paging Yes
HD Video Conferencing No
HD Voice No
Hunt Groups Yes
Interactive Voice Response Yes
Local Number Portability Yes
Mobile App Yes
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial No
Ring Groups No
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance Yes
Simultaneous Ring Yes
Softphone Yes
Speed Dial Yes
Switchboard Software Yes
Telephone Numbers (DIDs) Yes
Third Party Softphones No
Unified Inbox No
User Portal No
Video Conferencing Yes
Virtual Extensions Yes
Virtual Fax Yes
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name Mitel MiCloud Business Extension Only
Plan Summary A four-digit extension number that works cohesively with a Mitel MiCloud Business system. Outbound calls are billed at a per-minute rate.
Key Features
  • Four-Digit Extension
  • Add-On to MiCloud System
  • Outbound Calling
  • Per-Minute Rate
Notes Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
Plan Pricing & Services1
Regular Price $12.50
Promo Price N/A
Price Disclaimer Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Toll Free3 No
Toll Free
Setup $0.00
Monthly $3.95 /mo.
Included Min. N/A
Add'l Min. Cost $0.04 /min.
Faxing
Setup $0.00
Monthly $4.95/mo./line
Included Pages N/A
Add'l Pages Cost N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost $0.040
Long Distance
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost $0.040
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge No
Business SMS No
Busy Lamp Field Yes
Call Analytics No
Call Announce No
Call Continuity No
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications Yes
Call Park Yes
Call Pass No
Call Queuing No
Call Recording Yes
Call Return No
Call Routing No
Call Screening No
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic No
Caller ID Block No
Caller ID Control No
Click-to-call Me No
Click-to-dial No
Conference Bridge No
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client Yes
Dial-by-Name Directory Yes
Directory Assistance (411) No
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me Yes
Group Paging Yes
HD Video Conferencing No
HD Voice No
Hunt Groups Yes
Interactive Voice Response Yes
Local Number Portability No
Mobile App No
Mobile/Desktop Sync Yes
Music on Hold Yes
Redial No
Ring Groups Yes
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance No
Simultaneous Ring No
Softphone No
Speed Dial Yes
Switchboard Software Yes
Telephone Numbers (DIDs) No
Third Party Softphones No
Unified Inbox No
User Portal Yes
Video Conferencing No
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail No
Voicemail to Email No
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
Plan Info
Plan Name Mitel MiCloud Business Extension Only with Voicemail
Plan Summary Mitel's MiCloud Business Extension Only with Voicemail plan is part of their extension service. It gives users a voicemail service on top of their four digit extension. Voicemails can either be retrieved through a MiCloud Business Extension or the Voicemail to Email service.
Key Features
  • Four-Digit Extension.
  • Voicemail Included.
  • Per-Minute Rate.
  • Requires Call Path.
Notes Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
Plan Pricing & Services1
Regular Price $15.00
Promo Price N/A
Price Disclaimer Extension only plans do not come with a call path; you need to borrow a call path from a different advanced seat to call out.
Setup Fees Free
Activation Fees Free
Number Porting Fee Free
BYOD Yes
Termination Fee Free
Unlimited Minutes No
Toll Free3 No
Toll Free
Setup $0.00
Monthly $3.95 /mo.
Included Min. N/A
Add'l Min. Cost $0.04 /min.
Faxing
Setup $0.00
Monthly $4.95/mo./line
Included Pages N/A
Add'l Pages Cost N/A
Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers
Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale
Plan Minutes
Local Min. Included
Add'l Local Min. Cost $0.040
Long Distance
Incl. Long Distance Min. N/A
Add'l Long Distance Min. Cost $0.040
Plan Features3
Admin Dashboard/Portal Yes
Anonymous Call Rejection Yes
Auto Attendant Yes
Barge No
Business SMS No
Busy Lamp Field Yes
Call Analytics No
Call Announce No
Call Continuity No
Call Forwarding Yes
Call Forwarding - Advanced No
Call Hold Yes
Call Logs/Reports Yes
Call Me Now No
Call Monitoring No
Call Notifications Yes
Call Park Yes
Call Pass No
Call Queuing No
Call Recording Yes
Call Return No
Call Routing No
Call Screening No
Call Transfer Yes
Call Waiting Yes
Caller ID Yes
Caller ID - Dynamic No
Caller ID Block No
Caller ID Control No
Click-to-call Me No
Click-to-dial No
Conference Bridge No
Conference Calling Yes
Custom Greetings Yes
Custom Tagging No
Desktop Integration Client Yes
Dial-by-Name Directory Yes
Directory Assistance (411) No
Do Not Disturb Yes
E911 Yes
Fax to Email No
Find Me/Follow Me No
Group Paging No
HD Video Conferencing No
HD Voice No
Hunt Groups Yes
Interactive Voice Response No
Local Number Portability No
Mobile App No
Mobile/Desktop Sync No
Music on Hold No
Redial No
Ring Groups Yes
Selective Call Acceptance Yes
Selective Call Rejection Yes
Shared Call Appearance No
Simultaneous Ring No
Softphone No
Speed Dial Yes
Switchboard Software Yes
Telephone Numbers (DIDs) No
Third Party Softphones No
Unified Inbox No
User Portal Yes
Video Conferencing No
Virtual Extensions No
Virtual Fax No
Visual Voicemail No
Voicemail Yes
Voicemail to Email Yes
Voicemail Transcription No
Whisper No
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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