When it comes to business communication tools and technologies, there is no "one-size-fits-all" solution that works for all types of businesses in all industries. While some organizations prefer a simple plug-and-play solution, others may require a more customized, consultative approach to ensure that their communications system matches their needs. RingCentral, an industry leader in enterprise cloud communication and collaboration, understands this desire, and have added a new program to their Professional Services portfolio to cater to the needs of enterprises better: the Extended Enterprise Support program.
Premier Support for Enterprises
The Extended Enterprise Support program is designed for organizations that need premium support services. Through the program, enterprises can have access to dedicated technical account managers and customer success managers. It is suitable for multi-location businesses, those managing complex network infrastructures, as well as organizations who need specialized expertise in network management and troubleshooting.
Chuck Emmette, head of Professional Services at RingCentral, said the program is the perfect solution for enterprises that require a “more consultative approach to deploying and managing cloud business communications solutions.” He said, “We understand enterprise pain points and want to help businesses resolve challenges. We are now offering an extended level of enterprise support that goes beyond our standard support model. The Extended Enterprise Support program is designed for IT organizations requiring a more mentored service approach that ties directly to business performance.”
In order for enterprise customers to take advantage of the program, they need to exceed a certain number of seats and be certified by the RingCentral Professional Services team.
Below are some of the key benefits of the program for enterprises:
- Quickly resolve account or technical issues with the assistance of dedicated technical account manager and customer success manager
- Expedite support access and get resolution on issues in a timely number through a dedicated support hotline number.
- Keep on top of every support issue through proactive case management and notifications
- Eliminate potential downtime and improve business efficiency through quarterly network assessment which reviews system needs and best practices
Helping Customers Get the Most from their Investment
RingCentral Professional Services covers a wide range of support services to help businesses get the most from their communications system. Aside from the Extended Enterprise Support program, it also includes the following:
Onboarding and implementation services
To ensure a smooth and seamless transition to a cloud-based phone system, RingCentral’s Professional Services consultant will work with the company to make sure all the right technologies are in place. They will conduct a network readiness assessment as well as create a personalized implementation and deployment plan that matches the business. On top of this, the consultant will also provide hands-on training for administrators and end-users to ensure business continuity.
RingCentral Professional Services also continues to provide assistance to companies with evolving business needs, such as during organizational overhauls, or mergers and acquisitions.
More Than Just a Cloud-Based Phone System Provider
RingCentral proves that they do more than just supply phone systems to enterprises. With their Professional Services offering, they demonstrate that they are in tune with the needs of today’s modern, global enterprises. It’s not surprising that they have gained received various industry recognition, such as the Frost & Sullivan Company of the Year award in Hosted IP Telephony and UCaaS.
Elka Popova, Frost & Sullivan program director, also praised RingCentral’s professional services offering, saying, “As enterprises increasingly look for ways to better manage their cloud technology deployments and service maintenance, RingCentral’s professional services offering becomes a very important component for business communications success.” “RingCentral has consistently been a leading player in the UCaaS industry, providing an excellent customer purchase experience, sustaining high growth rates, and delivering high price/performance value,” Popova added.
To learn more about RingCentral Professional Services and Extended Enterprise Support program, please visit their website.
RingCentral is a leading global provider of cloud unified communications and collaboration solutions. They seek to empower today’s mobile and distributed workforce by offering flexible, cost-effective, and feature-rich solutions. Their cloud-based communication and collaboration platform combines a comprehensive set of functionalities, such as business messaging, team collaboration, voice and video conferencing, and online meetings, and more. More than 350,000 businesses worldwide trust in RingCentral to connect their workforce, improve productivity, and boost customer service experience.