Finding the right business Voice over Internet Protocol (VoIP) phone solution can be a daunting task, especially for companies that have only started to explore VoIP. With so many options to choose from, all guaranteeing the best, most secure, and most competitive solution, it can be confusing to identify the right service for your needs. Fortunately, industry analysts - such as global research and consulting company Frost & Sullivan - have made the task of searching for the best VoIP service provider much easier for companies.
Frost & Sullivan recently honored RingCentral with the Company of the Year award based on their recent analysis of the hosted IP telephony and Unified Communications as a Service (UCaas) market. One of the leading cloud communications providers in the industry, RingCentral has earned the award for its visionary innovation and performance as well as customer impact.
Determining and addressing customer needs - key to RingCentral’s win
According to Frost & Sullivan, one of the reasons RingCentral excels among its competitors is its ability to address the unmet needs of businesses and then provide appropriate solutions that cater to such needs.
For instance, RingCentral early on understood the increasing importance of mobile access in business communications and the demand for mobility in the global workforce. Thus, they developed various solutions such desktop and mobile soft clients or mobile apps to cater to mobile users. RingCentral also made strategic partnerships with other providers to expand the capabilities of their service. These technology partners include:
- Zoom - this enabled the addition of advanced web and video conferencing capabilities to help RingCentral users improve collaboration
- inContact - this allowed businesses to engage customers through multiple channels using only a single hosted contact center solution
- Glip - RingCentral’s acquisition of Glip, a next-generation team messaging platform, helps empower mobile workers and teams working across different devices and locations
On top of these partnerships, RingCentral also demonstrated that they are in tune with the needs of modern global businesses. Aside from offering low-cost international calling, RingCentral also launched another innovative service that differentiated the company from its competitors: RingCentral Global Office. This new offering is aimed at businesses with multiple locations and require a secure, cost-effective, and scalable communications solution.
A comprehensive cloud communications solution
Companies that need a comprehensive communications solution can never go wrong with RingCentral. Frost & Sullivan has found in their research that RingCentral’s solutions carry one of the broadest feature sets in the industry. Aside from enterprise telephony, RingCentral also adds mobility, HD audio, web and video conferencing, instant messaging and presence, short messaging services (SMS), contact center, team collaboration, and more, in its portfolio.
Furthermore, RingCentral has also enhanced the integration of RingCentral Office, its cloud communications solution, with some of today’s most popular businesses applications and services. These include Microsoft Outlook, Skype for Business, Google Drive, Evernote, Salesforce, Dropbox, Zendesk, and others.
Criteria for the Award
To identify the recipients for the Company of the Year award, Frost & Sullivan analysts weigh two key factors: visionary innovation and performance, and customer impact. They then rate each company according to a set of 10 unique criteria. And based on their analysis, they have concluded that RingCentral is “a true visionary and trailblazer in the North American cloud communications services market.”
If you’re in the market for a reliable business VoIP phone solution, then you might want to take Frost & Sullivan’s word and check out RingCentral. Breaking down the barriers created by traditional telephony since 2003, RingCentral offers VoIP solutions that help businesses connect, collaborate, and work smarter and better.
Read the full report by Frost & Sullivan on the 2016 Company of the Year award.