Forming long-lasting strategic partnerships with another business is a key factor in speeding up the growth of a company. It can help a company get better exposure and expand their reach to new customers. In the Voice over Internet Protocol (VoIP) communications space, an example of a good partnership that brings mutual benefits is between Audiocodes, an innovative leading supplier of converged VoIP and data solutions for enterprises and service providers, and Genesys, an industry leader in omnichannel customer experience & contact center solutions.
The two service providers recently announced that they are strengthening their ties by offering a complete solution where customers can migrate to an all IP-contact center both quickly and easily.
Simplifying All-IP Contact Center Deployments
The combined solution is designed to help contact center customers implement an all-IP solution without the hassle, cost, and burden associated with new technology deployments. It’s an end-to-end solution, which includes the Genesys Customer Experience Platform along with AudioCodes’ IP phones, session border controllers, media gateways and centralized management and monitoring applications.
Steve Rutledge, Senior Vice President of Product Management and Marketing at Genesys, said that their company is strengthening its ties with AudioCodes in order to deliver a complete end-to-end solution for its customers. “By offering the Genesys Customer Experience Platform in addition to IP phones, voice infrastructure, and services from AudioCodes, we can and provide a high level of performance and reliability,” he said.
Yehuda Herscovici, Vice President Product at AudioCodes, also echoed such sentiments, saying the combination of Genesys and AudioCodes solutions help create a “high level synergy for next-generation contact center deployments.” Herscovici said, "In conjunction with the Genesys Customer Experience Platform, AudioCodes’ voice solutions and global support teams deliver the required technological capabilities and know-how to ensure that contact center customers benefit from rapid deployments, high quality and reliable voice communications and reduced TCO.”
Key Benefits of the Joint Solution for Customers
In addition to the seamless and rapid migration to an all-IP contact center, customers can also take advantage of a variety of benefits from the joint Genesys-AudioCodes’ solution:
- Simplified procurement process and reliable support with Genesys as a single point of contact
- Lowered total cost of ownership (TCO) with pre-integrated solution from a single vendor
- Reduced risk with quick and reliable deployment
- Guaranteed quality of service thanks to AudioCodes’ robust voice infrastructure
The combined solution will be offered by Genesys and its partners as part of Genesys’ Customer Experience Platform deployments.
With this latest development, it is clear that Genesys is on a mission to build and enhance its partnerships. In fact, in early December Genesys announced that it had completed its acquisition of industry rival Interactive Intelligence.
AudioCodes is a VoIP technology market leader that develops and supplies advanced VoIP and data networking products and communications applications for enterprises and service providers. Established in 1993, AudioCodes offers a broad range of products and solutions that include IP phones, mobile communications solutions, session border controllers, media gateways, multi-service business routers, and more. Aside from Genesys, AudioCodes has also developed close ties with leading IP-PBX and Unified Communications solution vendors, including Avaya, Asterisk, and Broadsoft.
Genesys is a leading provider of omnichannel customer experience and contact center solutions. Offering both cloud and on-premise customer engagement solutions, Genesys is a true leader in the industry, powering more than 25 billion customer experiences each year. Genesys is trusted by more than 10,000 companies in over 100 countries worldwide to help them engage with customers while driving revenue and loyalty. The company was recently named as a leader in the 2016 Magic Quadrant for Contact Centre Infrastructure by Gartner.