Digital transformation is no longer just a buzzword--it has become imperative for enterprises who desire to stay relevant and profitable in the market. Organizations are leveraging digital technologies (particularly cloud-based communications and collaboration services) to enhance customer experiences, boost business operations, and support the changing needs of a more mobile and more global workforce. Upgrading a company's communications infrastructure and achieving successful digital transformation, however, can be a complex task without the right tools and the right partners. To help these enterprises on their quest for digital transformation, Level 3 Communications, Inc. (NYSE: LVLT) recently took the wraps off its newest offering: Amazon Chime delivered by Level 3.
Running on the Amazon Web Services (AWS) platform and with end-to-end customer support provided by Level 3, Amazon Chime delivered by Level 3 seeks to provide businesses with a secure, modern unified communications experience. In this article, Anthony Christie, Chief Marketing Officer for Level 3 Communications, talks with VoipReview.org about the company’s latest offering and shares how it can help organizations transform their business.
Accelerating Digital Transformation with UC
Unified communications is a crucial component for digital transformation. It enables teams (as well as their key clients and customers) to stay connected regardless of location or device. This is one of the main reasons why organizations need now, more than ever, to invest in a UC solution that supports a business’ ever-changing needs and requirements. According to Christie: “Businesses in the midst of digital transformation need communications tools that are simple, reliable and secure. The right Unified Communications solutions will offer a cost-effective, fully-supported and easy to implement experience to help solve the challenges of digital disruption, such as lost productivity, lack of desktop to mobile device support, and loss of business agility.” And finally, it’s critical that the UC solution is developed, delivered, and assured by a trusted and credible company.
This is where Amazon Chime Delivered by Level 3 comes into play. This specific offering is Level 3’s response to the growing demand from enterprises who are seeking to embrace digital transformation accompanied by their desire to support the evolving needs of today’s modern, global workforce. It gives enterprises access to an adaptable communications platform with Level 3 global service level agreements in addition to a flexible pay-as-you-go service model.
“Level 3 has been an Advanced Partner in the AWS Partner Network for a number of years, and we have a solid track record of collaborating on solutions for enterprises,” stated Christie. “With Amazon Chime delivered by Level 3, customers have the benefit of AWS’s agility, coupled with Level 3’s highly reliable and secure global network and high-touch support model, so they can focus on what matters most to their business.”
Key Highlights of Amazon Chime delivered by Level 3
Amazon Chime Delivered by Level 3 is primarily designed to help enterprises quickly and efficiently migrate from their legacy environments to a more secure and integrated cloud-based audio, video, and web-based enterprise-grade solution with end-to-end support. In addition to frustration-free meetings, clear calls, and video conferencing (on top of access to a vast range of apps and quick and easy file sharing), Amazon Chime delivered by Level 3 offers the following business benefits to customers:
Flexible pricing - Available as a pay-as-you-go service model, customers can secure licenses across the organization, helping them rein in costs. There are no long-term commitments or upfront capital investments required.
Cloud-based - According to Christie, another advantage of Amazon Chime Delivered by Level 3 is that it is securely connected to the AWS cloud. This means it does not require businesses and their IT teams to procure, deploy, or manage complex infrastructure and plan for upgrade cycles, unlike most of today's UC products. “We provide the complete UC&C experience for resource-constrained IT and administrative support teams with robust customer care experience and holistic, end-to-end support so customers can focus on core business growth and not managing networks and providers,” shared Christie.
Level 3’s UC&C expertise - One of the keys to achieving true digital transformation is partnering with a provider that offers not just proven expertise but also a track record of successful implementations that offer customers faster user adoption and satisfaction, and greater ROI--and Level 3 possesses all this. Throughout the adoption process, Level 3 offers customer assistance via training, implementation, and professional services.
Indeed, evolving yesterday’s communications infrastructure to UC&C can be daunting, albeit highly rewarding for today’s global enterprises. Thus, in order to succeed, it’s important to look for partners who understand the specific requirements for enterprise customers adopting and maximizing the benefit of this application. This is the challenge and level of service that Level 3 aims to provide businesses.
Amazon Chime delivered by Level 3 is now available to Level 3 customers in North America and EMEA.
For more information on Level 3 Communications and their range of solutions, please visit Level 3’s website.
About Level 3 Communications
Level 3 Communications is a global communications provider servicing enterprise, government and carrier customers. Headquartered in Broomfield, Colorado, Level 3 Communications offers a comprehensive portfolio of secure, managed solutions, which includes IP-based voice and data communications, fiber and infrastructure solutions, video and content distribution, wide-area Ethernet services, and data center and cloud-based solutions. Level 3 is trusted by customers in more than 500 markets spanning 60 countries.
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