Home > Cloud Phone System

Cloud Phone System

Cloud phone systems are steadily on the rise in the business telephone market as more businesses become familiar with and adopt cloud technologies. SMBs and enterprises are realizing the many advantages that cloud technologies can offer their businesses, opening up new avenues for business communications and the way employees communicate. But when it comes down to the specifics, cloud phone systems are simply hosted PBX systems labeled under another term. They still offer the same cost-savings, features, and more that hosted PBXs offer their users.

Cloud” and "cloud-based" are newer buzzwords in the VoIP and telecom spaces, offering companies the opportunity to take advantages of new tech in the voice space. However, this doesn’t change the way a hosted phone system can help your small business or large enterprise.

 

laptop computer with cloud access

Advantages of a Cloud Phone System

Cloud phone systems offer features, mobility, and customer support.

A cloud-based communication system can help make your business appear larger than it actually is. This is because it gives your business a professional-quality phone system that uses such features as auto attendant, call forwarding, extensions, and more, giving your small business a big enterprise feel. A hosted phone system generally includes call management features like call forwarding, music on hold, access to a dial-by-name directory, and other enterprise-grade features to help you stay organized and efficient. There are also a number of other perks with a cloud phone system, namely:

Cloud Phone System Offers Flexibility:

With a cloud-based phone system, your employees are not chained to their desks, waiting for an important call or stuck on a conference call. Calls can be routed to cell phones or home phones as needed thanks to access to mobile applications and the call forwarding or find me/follow me feature. In fact, calls can be routed based on who’s calling and at what time it is (so you won’t receive calls out of the office on certain days). There is also the option to use the 'Do Not Disturb' feature when you are busy with a project or engrossed in a meeting.

Cloud Phone Systems Help With Customers:

As IP phones and caller dashboards become more complex, cloud phone systems can provide employees with on-screen call display in addition to information about who’s calling and any notes you may have from previous interactions with the client. This is exceptionally helpful when a phone system is integrated with third party applications like Salesforce or other customer relationship management (CRM) applications. This allows employees to present potential customers or clients with personalized service, thus ensuring a good customer interaction.

Cloud Phone Systems Connect Your Employees:

A hosted phone system also allows employees to contact each other either by clicking or dialing an extension. A majority of call management tools are included with cloud phone service as well, helping to keep employees connected. Additionally, with a cloud phone service employees can access the cloud and their contacts or employee notes from anywhere there is a reliable Internet connection. Plus, by using a unified communications (UC) solution, employees can chat, share files, view presence, and hold digital meetings all thanks to the cloud.

phones connected to the cloud

Cloud Phone Systems Require Minimal Equipment

All you need for a cloud phone system is VoIP-enabled phones and a reliable high-speed Internet connection.

Cloud Phone Systems Only Use Phones, No Other Equipment:

Cloud phone systems do not require expensive phone system equipment to function. This is because cloud phones services allow companies to Bring Your Own Device (BYOD), thus helping to subsidize the costs of connectivity. Plus, since all service is hosted in the cloud and maintained remotely by your service provider, you do not have to pay for service, maintenance, or support. This also means that set up is easy; and if you order or rent any new phones from your provider, these are usually "plug-and-play", where you can be connected and up and running in only a few minutes.

Cloud Phone Systems Need a Good Internet Connection:

With a cloud phone system, your phone connectivity and quality are determined by your Internet connection. So unfortunately, when your Internet goes down, so does you hosted phone system. However, you can use the failover or backup feature from providers in order to ensure no call gets missed even when the power or your Internet goes down. Additionally, if you are concerned about your power going out (and thus disconnecting your phone service), you can also invest in a backup battery pack to help your company stay connected. 

Ensure your Internet connection is a stable one. Check your Internet connection speed with our speed test to make sure your network connection is fast enough to handle a cloud-based system.

Recent Reviews

net2phone logo
5
Net2Phone

Was a pretty good overall experience switching over to Net2Phone. It was for our office, so obviously we needed a smooth transition. The initial...

November 30th, 2017 - tylerdavid
magicJack for BUSINESS
5
magicJack for BUSINESS

I have been a MagicJack user for my home phone for many years. I changed from the big phone company ($70+/month) to MagicJack for Business a few...

November 28th, 2017 - Jackodom

Most Recent Blog Posts

contact center headset on top of laptop computer
Masergy Highlights the Importance of Contact Center Ana...

Call centers collect and generate a massive amount of data on a daily basis. Yet in most of these operations (and especially in legacy call centers), the data being tracked and analyzed has always...

Dec 14, 2017
unified communications concept with world map and globe
CounterPath Exec Cites Trends that Shaped the UC Space...

2017 has been a big year for Unified Communications (UC). Over the past year, enterprises of all sizes and across all industries have come to realize the need to adopt robust UC solutions in order to...

Dec 13, 2017