BroadSoft Introduces Apps for Cloud PBX, UC, Collaboration and Contact Center
Many industry experts and analysts have declared that mobile solutions are the future of the work industry. With an ever-increasing number of smartphone users and the growing rate of remote workers, there’s no doubt that we’re moving towards a fully mobile future. To address this trend, many cloud communications providers have introduced their own solutions to cater to the needs of mobile enterprise users. One of these is BroadSoft, a cloud Private Branch Exchange (PBX) and contact center provider.
A trusted cloud innovator and market leader, BroadSoft recently launched its comprehensive suite of enterprise-ready cloud PBX, collaboration, unified communications, and contact center applications: BroadSoft Business.
Integrated apps for the modern office
Taher Behbehani, BroadSoft’s chief digital and marketing officer, laments how today’s workforce is often bombarded with so much information and messages from a variety of business applications. This can lead to confusion and inefficiencies in the workplace. Fortunately, BroadSoft Business was developed to assist today’s modern, mobile workforce.
“BroadSoft Business addresses this challenge by integrating multiple core business applications and communications within a single cloud platform so that individuals, teams, and organizations can work smarter,” Behbehani said in the press release.
BroadSoft Business is comprised of three applications: UC-One, Team-One, and CC-One.
BroadSoft UC-One - This is a suite of mobile-first unified communications (UC) applications. UC-One apps include UC-One Connect, UC-One Conference Room, UC-One Meet, and UC-One Communicator. These apps deliver a host of business communications features including one number, HD audio and video, instant messaging and presence, screen sharing, file sharing, and virtual room, plus contextual intelligence. UC-One apps work from any device, whether it be personal or business.
BroadSoft Team-One – This is an all-in-one solution that aims to improve team collaboration by combining project, task and content management with notes and file sharing all in one place. It also includes video conferencing, click-to-call, business chat, and screen sharing. With fewer tools to use and manage, business users can expect some savings and better productivity overall.
CC-One – A unified cloud contact center solution that aims to improve contact center operations and processes. It allows companies to interact with customers over multiple channels (voice, mobile, web, email, or text), uses analytics to understand customer and agent behavior, and offers integrated collaboration between agents and back office.
BroadSoft also offers Hub--a cloud aggregation service that integrates BroadSoft apps UC-One and Team-One with some of the most popular apps business users use. From Google for Work to Twitter or Salesforce and Microsoft Office 365 suite, BroadSoft Hub brings all your relevant communications and data together in one place. This removes the need for flipping screens to find that last file you shared, thus accelerating workflow. Hub also works across mobile devices.
Open, Mobile, and Secure
BroadSoft's communications are also open, mobile, and secure solutions that enable businesses to connect and communicate predictably, reliably and securely. Whether you’re a startup or an established business, BroadSoft’s newest offering can be the answer to your business communication challenges. BroadSoft Business caters to all market segments -- from SMBs that seek an advanced communications solution without the complexity and cost, to large multi-national enterprises that require a robust solution for their global workforce.
Final Thoughts
Since BroadSoft Business was recently released, it’s hard to tell how this suite of cloud PBX, unified communications, collaboration and contact center applications will compare with the mobile offerings of other cloud communications providers. But looking at the capabilities of their application suite, it’s safe to say that BroadSoft Business may be just the tool that businesses need to empower their teams to work and achieve breakthrough performance.
Pricing for BroadSoft Business isn’t available on their website just yet. To inquire and learn more about the benefits of BroadSoft Business, visit their website and fill out this form.
