Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
Vonage Business vs Jive VoIP
Compare Vonage Business vs Jive VoIP. Find out whether Vonage Business or Jive VoIP is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Vonage Business and Jive VoIP and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 62 Reviews
- 229 Reviews
Vonage Business is one of the largest providers of VoIP services to the SMB market. The company offers customizable and feature-rich business VoIP plans, as well as a range of VoIP phones and routers that address the specific needs of small to...
Jive Communications offers reliable and enterprise-grade communication technologies (including Hosted VoIP and Unified Communications) to a wide range of businesses and organizations. With a full suite of advanced telephony features and five...
- Vonage Business Build Your Own Plan - $19.99
- Vonage Call Center - N/A
- Vonage SIP - N/A
- Jive Small Business Plan Tier 1 - $29.95
- Jive Small Business Plan Tier 2 - $25.95
- Jive Small Business Tier 3 - $23.95
- Jive Small Business Tier 4 - $21.95
- Jive Small Business Tier 5 - $19.95
Users Average Rating
Recent User Reviews
Prior to joining Vonage Cloud VOIP phone service I verified with Vonage that my IP 501 Polycom phone would work with their system. Vonage assured me it was a phone that would easily work on their system. I also confirmed with Vonage the following price breakdown: $24.99 Service and $10.00 per month for a phone number fee. Price with tax was supposed to be $42.xx. I found out they charged $54.xx on my card. No explanation available from Vonage to why the difference. As for my phone I was told to call tech support to have it programmed. I called and the tech person was clueless to how to set up this particular phone. He told me to call back and talk to another tech the next day. I called and the next tech tried to figure it out, but no luck. I went through 5 tech people who at the end of the day told me to buy a new phone. So I tried to contact Vonage to cancel the service since the phone they told me would work, didn't actually work with their system. I literally had the service for one day. I requested cancellation and it took 4 business days for Vonage to return my request. They told me they would happily cancel my service, but I am not getting a refund. They flat out don't give refunds I was told by the "Account Management Team". So I never had a phone hooked up to their service, was over charged, didn't get a refund and the features discussed were dishonest. The services I was told I would have for free, are actually additional payment services. Not Free. WORST 4 DAY EXPERIENCE WITH A COMPANY. STAY AWAY FROM THIS COMPANY AND LOOK OUT FOR HIDDEN CHARGES.
Extremely LONG wait times to get a hold of someone to fix a problem or answer a question! VERY inconsistent call quality. After one year of trying to make it work, had to switch. Website portal was easy to use; probably the best part.
My first inclination that Jive customer service was bad when they overcharged my ACH by $450. They said they would take care of bank service charges but never did. Now I've been trying to PORT OUT my number for two months. Deny, Deny, Deny, Deny ... different reasons each time, they won't give up the number, you can't get out!
Totally unreliable. Be ready for hours of phone calls getting everything working right. Lots of glitches. Quality is poor. Customer service is awful. The lady that we had in resolutions was petty and argumentatve. So glad we switched to another carrier.