netTALK is a residential VoIP service company founded in 2008 and based in Miami, Florida. The provider offers big savings on local and long distance calling with their residential VoIP service plans. Their products are easy-to-use products, so much so that they believe you can "Fire Your Phone Company." And they offer the unique feature of being able to make VoIP calls without a computer via their DUO phone adapter.
Local and long-distance calls are free from within the US and Canada and DUO-to-DUO calls are free worldwide. International rates are competitive, and prepaid credits can be purchased to make international calls for the basic plan.
CUSTOMER SERVICE IS TERRIBLE. FIND ANOTHER PROVIDER.
I've hat a netTalk Duo tat worked fine for a few years. Over the last year it started going off line with the flashing red light. I had to reset it bu y unplugging it and then plugging it back in. This was happening more frequently, so when I happened to get an email solicitation from netTalk to upgrade to their new upgraded device the ezLINQ, I decided to give it a try. A week after I ordered it I had not been provided any tracking information. So went on line to call them up. (Found out that there was not a direct phone number.). The only two options were text messaging and email. I wad told it took two weeks for delivery. A few minutes after texting I received an email from USPS that a tracking number was provided but package had not been provided to the carrier. Two weeks later the USPS still had not been provided with the package. I texted netTalk again, After about 45 minutes the Customer Service could not tell me anything more than what I already knew. (there was a tracking number provided to USPS and they were awaiting for the package to arrive at the facility.). The customer Service said they would check on status and email me. After 24 hours had passed I had not received an email. I texted netTalk back and told them to cancel my order and to issue a refund to my PayPal account. Late that evening I received an email from USPS that the item had arrived at their facility. I texted netTalk that I had cancelled the order and that I did not want the package. I told them to intercept the item and to refund my PayPal account. They made no attempt to intercept the item. After more texting and they finally sent me a return Fedex mailing label and told me that once they received the package back that they would issue the refund. The package was delivered back to netTalk on October 2, 2019. I informed netTalk' Customer Service that the package had been delivered and to issue the refund. As of today there has been no refund issued and netTalk Customer Service will no longer respond to my text messages or my emails. I have initiated a dispute with my credit card company. BOTTOM LINE.....STAY AWAY FROM NETTALK.
Any Company that can't provide decent Customer Service should go out of business. I hope this review help with doing just that.
Five year experience
My experience with NetTalk has been nothing but positive. We dropped our land line five years ago for the Duo. Aside from occasional power outages due to storms it has worked flawlessly. No problems with call quality. Price has gone up over the years but $50 for the year - so cheap compared to what we used to pay the phone company.
Inexpensive, great call quality
I just finished my 2nd year using nettalk. MAIN issue is that they don't publish the power requirements for this device! This would have prevented this event from EVER HAPPENING. Because my internet couldn't cope with using a computer AND NetTalk at the same time, NetTalk Support never ever figured this out! By this simple effort we could have both been saved from making endless service calls to my internet provider. [30-50 minutes each] This past year-I emailed [nettalk has no phone number available] SIXTEEN TIMES & STILL NETTALK NEVER WORKED ONE DAY! I should have contacted them many more times [to get it to work] but thats hard to keep on doing when I RECEIVED ZERO RESULTS. I complained about not getting even ONE DAY of NetTalk service & suggested I should at least get a discount if not extended service time OR a REFUND-NO RESPONSE WHAT SO EVER. Being reasonable or polite didn't get me any where with them either. I had a Magic Jack before this-but got the nettalk -to not have to have the computer on-I should have stayed with Magic Jack-MUCH MORE RELIABLE!
Cheap Phone service-(IT used to be a lot cheaper). I
No access to management-only low level workers-who seemingly have no permission to make any adjustments nor offer any compromise. (NETTALK CAN make MISTAKES TOO
Lousy service overall. Not return shipping refund if you are outside the US.
I tried this after the recommendation of a friend who told me it could be a bit bumpy setting up but good afterwards. So I tried it and went for some surprises: 1. the device stayed 3 weeks at the logistics provider waiting for customs clearance 2. after receiving the device, the setup was fairly easy, but 3. once everything was done, I could make calls from the device as well as from the App, but 4. I could not receive calls, no one could, neither from a cell, a landline or the app. 5. It tooks emails every day for 7 days telling them that the problem was coming from the number itself (I got a recording telling me the number was not assigned) 6. every day for 7 days, they kept telling me to unplug and plug the device, even though it was obvious the device WAS working, as was the app. 7. I told them to call that number to hear the recording, they did but stopped after 6 rings, not even waiting for the voicemail to kick in. 8. I had to once again ask them to call the number and leave me a message, so that they could see they couldn't do it. 9. Finally at that point they talked to their administration team and guess what? the problem was from the number itself. 10. they said they could fix it but it would take time. They proposed to choose another number instead. 11. At that time I decided to give up and asked for a full refund. 12. They asked me to ship the device and send them a picture of the shipping receipt for a refund. 13. After shipping, they told me the shipping refund was only possible for US customers 14. Perfect timing... a coincidence, you think? Suddenly they become smart. Conclusion, unless you are in the US, stay away from these guys, it will get worse until they disappear. I am switching to Ooma, several other friends have been using Ooma from 4 years now, no trouble, so I will trust them, I'm waiting for the device.
lousy customer service, lousy technical support, no refund on return shipping service price is more expensive than Ooma
Don't waste your time and money on netTALK in Canada
Don't throw out your landline if you get this - the service is unpredictable on netTALK sometimes it works most of the time when really need it it doesn't without having to do a bunch of plugging and unplugging of the duo device. I have come to count on it not working when I need it so always restart device. Another annoying issue is that it cuts off calls after 10 or 15 minutes which is aggravating if you are on hold in a queue. Don't bother with support they waste your time telling you the same stuff - certain ports need to be opened, which I had opened after the first call to them. If you do feel the urge to live on the edge and purchase this service in Canada note that for the basic 1 year subscription the advertised $49.95 does not include just over $11 in additional fees and this is in US dollars so by the time you are finished at current exchange rates you are looking at over $80 Canadian.
The mobile phone app is cool
everything else about this service, customer service and support are poor and actual phone service is terrible. Cannot rely on this as being your primary phone service.
The absolute WORST product AND service
The old saying "you GET what you pay for" is a clear indication of THIS company's pathetic track record in providing both an inferior product and a very distressing support (for the lack of a better word)! The company initially had a promising future, but with the worst customer service, lack of any sensible documentation, no phone support and problematic services, I don't see how this company still operates! Stay FAR from this company.
Look far and wide, you'll probably need the Hubble Space Telescope from NASA to find something pro here.
Price, Quality, Customer Service to name a few and most important for ANY product and service
Have used NetTalk for quite a while, every other month fighting the blinking red light issue and exceptionally poor NetTalk customer service. Have had 2 devices fail, taking 15-20 email with Customer Support to get them replaced only to 'lather, rinse repeat' due to poor product quality. I've since tossed the NetTalk hardware, replacing with OBI200 - 1 time $50, no monthly fee or recurring service fee like NetTalk. Same if not better dialing plan and it NEVER blinks due to inability to connect. Now have 3 OBI200's with zero issues. Before you waste your time and money, consider alternatives.
seemed to work at first, until it didn't
terrible customer support, failing hardware, expensive when compared to others
Good products, but not to good cust service...
I purchased the nettalk duo @ my local Walmart in Arkansas on clearance (back
in June 2014), it came with 3 free months...
To make a long story short, I have had it now for 3 years & still works fine.
I have traveled to Argentina & was able to stay in connection with family &
friends from US. The only issue is if you bandwidth or internet service is
choppy, the phone call will be too.. But that is Not Nettalks fault...
I purchase in April 2017 the Wireless & so fare am satisfied with the
service... There are some dead areas, cause is powered by T-Mobile & in my
area is not that good...
Have read a lot of bad reviews & honestly don't understand hose sometimes
people express themselves that hard. The only bad thing I have to say is the
Customer Service thru the chat is a very long process, but like with you
Doctor, you are lucky to receive a response or a call back within a Month...
So that is all I can say about the company Nettalk, good product, but hard to
get in touch with them.
Cheaper then competitors, free phone with wireless combo.
Hard to get customer service via chat.
NetTalk The worse company to deal with
I would strongly recommend NOT to deal with this company ever, they have the
worst possible customer service, if you are lucky enough to find someone to
talk to, they charged my credit card without my authorization, I had all
kinds of problems with the devise, problem with call forwarding and so on.
My advise is to save your money and energy and do not deal with them, I
switched to Magic Jack and I am very happy I did.
The worst customer service. In fact no customer service.
Avoid Like its your Mother in Law Infected with the Plague
Holy Smokes, this company is bad. Absolutely no way to call them. All service
is handled via a chat. But guess what, they will say they are escalating the
issue to some other area of the company and you never hear from them again.
I renewed my service, used 364 minutes and got cut off for over using my
unlimited service. They can not explain why this is the case. Instead they
escalated the issue (which means they just stop chatting with you). So now I
have no phone at all (except incoming calls which I assume are working).
Bottom line, anything else is better. This company is shady and treat their
customers like garbage. I can not imagine that it will be around much longer.
The CEO has to be one terrible human being.
I guess a pro is that it is cheap. But since you are likely to get no service for your money, it makes it expensive.
No customer service, no phone number to contact them (the phone number they have is a voice recording saying you have to use chat), dropped calls, service outages, and customer service reps (probably off shore somewhere) who are there to waste your time hoping you give up. Terrible, terrible company.
An early entry in the Voice over Internet Protocol space, netTALK is a phone service that lets users make VoIP phone calls using their existing router. netTalk makes VoIP service easy by providing their simple to use devices: netTALK DUO Wi-Fi, netTALK DUO, and netTALK DUO II. No computer needed, no contracts, and no monthly bills.
Purchasing the netTALK DUO at $49.95 gives you the device and one year of free service. There is a 30-day money back guarantee and early termination fees may apply for cancellation after the 30-day period. neTALK’s mission statement states that superior customer service is provided to all customers.
There is an annual flat charge of $39.95 (plus taxes) for the basic call plan, which equates to as low as $3.33 per month. It comes with free calling to the U.S. and Canada, free calling DUO-to-DUO, an included phone number, and features like voicemail, call waiting, caller ID, 3-way calling, 411, E911, and more.
Add Mexico and Puerto Rico for an annual fee of $80
Add International for calls to another 60 commonly called countries for an annual fee of $130
Add International pay as you go to pay only per minute calling rates to international locations
All call plans have the same standard features:
Voicemail to email
Live tech support
Features of the netTALK DUO
The netTALK DUO’s best feature is the patent pending technology that connects into the router when the computer is off, letting you make calls when you need to. You can also plug the DUO into any USB port on your computer to use the Internet connection if you don’t have access to the router.
The DUO is portable and allows you to take your phone number with you when you are on the go.
The DUO supports faxing as long as your fax supports VoIP.
The DUO comes with a free phone number on purchase, but netTALK also offers a number porting service so that you may keep your current phone number.
If you are looking for basic calling and a versatile, portable phone service for a flat fee, netTALK meets those needs. It allows users to avoid using a traditional phone system, and instead uses your existing handset and router to connect calls over your Internet connection. Unfortunately, select routers are not applicable with the service, which can be a drawback. No computer needed to place VoIP calls.
Our Two Cents
netTALK reviews have very high ratings and searching “netTALK reviews”, or even “net talk review,” pulls up four-star reviews by commendable sources. PCMag, PCWorld, Laptop Magazine, and the New York Times have reviewed netTALK and found it to be a worthwhile competitor to the MagicJack.
However, more than one netTALK review by users mentions that the customer service was not what they expected when they encountered issues. A call placed to the company to get more accurate shipping quotes went unanswered due to the fact that the customer service operates on EST hours. Furthermore, a number of users have also mentioned that incoming calls are troublesome, calls frequently drop, and voice quality isn't the best.
In general, netTALK reviews discuss the ease of setup and installation, the cost-saving benefits of using the DUO, and the ability to try out it out during the first 30-days worry free. Feel free to leave reviews about your own experience with netTALK.
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