netTALK is a residential VoIP service company founded in 2008 and based in Miami, Florida. The provider offers big savings on local and long distance calling with their residential VoIP service plans. Their products are easy-to-use products, so much so that they believe you can "Fire Your Phone Company." And they offer the unique feature of being able to make VoIP calls without a computer via their DUO phone adapter.
Local and long-distance calls are free from within the US and Canada and DUO-to-DUO calls are free worldwide. International rates are competitive, and prepaid credits can be purchased to make international calls for the basic plan.
netTALK Calling Plans
Purchasing the netTALK DUO at $49.95 gives you the device and one year of free service. There is a 30-day money back guarantee and early termination fees may apply for cancellation after the 30-day period. neTALK’s mission statement states that superior customer service is provided to all customers.
There is an annual flat charge of $29.95 after the first year, which is $2.50 a month, for the basic call plan.
The North America add-on extends your calls to Puerto Rico and Mexico for an annual fee of $70, which is just under $6 a month.
The International add-on extends your calls to another 60 commonly called countries for an annual fee of $120, which is $10 a month.
netTALK Call Plan Features
All call plans have the same standard features:
- Free 411
- E-911 service
- Voicemail to email
- Caller ID
- Three-way calling
- Call waiting
- Call forwarding
- Live tech support
Features of the netTALK DUO
The netTALK DUO’s best feature is the patent pending technology that connects right into the router when the computer is off, letting you make calls when you need to. You can also plug the DUO into any USB port on your computer to use the Internet connection if you don’t have access to the router.
The DUO is portable and allows you to take your phone number with you when you are on the go.
The DUO supports faxing as long as your fax supports VoIP.
The DUO comes with a free phone number on purchase, but netTALK also offers a number porting service so that you may keep your current phone number.
netTALK reviews have very high ratings and searching “netTALK reviews”, or even “net talk review,” pulls up four-star reviews by commendable sources. PCMag, PCWorld, Laptop Magazine, and the New York Times have reviewed netTALK and found it to be a worthwhile competitor to the MagicJack.
However, more than one netTALK review by users mentions that the customer service was not what they expected when they encountered issues. A call placed to the company to get more accurate shipping quotes went unanswered due to the fact that the customer service operates on EST hours.
In general, netTALK reviews discuss the ease of setup and installation, the cost-saving benefits of using the DUO, and the ability to try out it out during the first 30-days worry free. Feel free to leave reviews about your own experience with netTALK.