netTALK Reviews

netTALK is a residential VoIP service company founded in 2008 and based in Miami, Florida. The provider offers big savings on local and long distance calling with their residential VoIP service plans. Their products are easy-to-use products, so much so that they believe you can "Fire Your Phone Company." And they offer the unique feature of being able to make VoIP calls without a computer via their DUO phone adapter.

Local and long-distance calls are free from within the US and Canada and DUO-to-DUO calls are free worldwide. International rates are competitive, and prepaid credits can be purchased to make international calls for the basic plan.​

 

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Look elsewhere - UNLESS You like to get lousy service and get Ripped Off at the same time

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NetTalk Duo2, the Newest 2017 Version, is the worst piece of garbage equipment you could get and be Ripped-Off at the same time. Their installation is an excruciating exercise in futility and frustration. They need to connect to your Cable Router and spend you time messing with its settings which at the end don't accomplish anything. They sent 3 replacement units, one was worse than another, service never worked.. They then blamed it on my Modem & Router. Their pricing is another major Rip-Off, as they pick certain phone numbers as "Heavy Service" are numbers, so they charge you double for calls to those numbers thereby depleting your "allowance". They fail to tell you that the Monthly service you get with an account is limited to so many minutes and get cut down by their Double Billing for the High-Service areas, thereby forcing you to pay more money if you want to continue using the service for the rest of the month. After getting tired of the useless lousy service and the fee Rip-Offs: 1. I got a Magic Jack unit 2. Plugged it in 3. In minutes had a higher sound quality service than ever with NetTalk 4. Have no more Rip-Off attempts based on service areas. The moral of the story is = Don't bother with these con-artists - rather get a working service from Magic Jack and get back to business.
NONE
EVERYTHING
No

OMG RUN FOREST RUUUUUUUN!!!

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They say "Local and long-distance calls are free from within the US and Canada and DUO-to-DUO calls are free worldwide. International rates are competitive, and prepaid credits can be purchased to make international calls for the basic plan.​" NO THEY ARE NOT. Net Talk now has some scheme where they tell you that even if you have used less than your "1500" minute limit they can still cut off your service and demand more money to Re-enable your phone. Oh and that 1500 minute limit. There is no way for you to monitor it unless you find some app/;program or use a stop watch for each call. According to the representative, I used around 1280 minutes in one month. Fine right? Wrong.. they now say that there are certain high cost areas within your country and even your state, that will now cost you extra. They can't go into your account and see when and where those calls were made, but TRUST THEM, they were made and unless you pay them extra money, you can't use your phone. but of course you can wait until your 1500 minute counter resets NEXT MONTH and tart using your phone again. This is ripe for a class action suite except you can bet NetTalk will not have the money to pay out when they lose. At this point I don't even care. I would love to see them go BK. as would many other unsatisfied customers. From calls that never go through when you dial them to lost voice mail messages, to heavy static, and now this blackmail=surcharges they won't last out the year. I would say sell the stock short.. but LOL look at what it's done over the last few years.. Crash and Burn Crash and Burn.. well sell it if you've got it, because the just pissed off the wrong person Don't buy this POS. Save your money. There are other options out there better and at about the same cost if not cheaper. I've used other VoIP plug in systems, and NetTalk has now become one of the worst out there.
Cheap as long as your not going to actually make any calls each month.
Lying customer service, Inept customer service they read from a script and have no idea of what they are talking about, so if it's an off script problem ( like when their system just screwed something up major, they won't tell you it's on their end, they make you reset your modems, reset your port forwarding, tell you you've exceeded an imaginary number etc etc. . You can never get your money back They SUCK. They Lie, and they ought to be prosecuted.
No

NetTalk - Poor service, no customer service, and Number forwarded to XXX sex line

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After very spotty service for past year I was on the fence about keeping NetTalk. I was sick of noisy and dropped calls. I didn't renew and within a couple of minutes of expiration I received an email from a friend that NetTalk had forwarded my number to a XXX sex line.
None
No customer service, noisy and dropped calls, number immediately forwarded to XXX sex line when I didn't renew for another year.
No

Terrible service

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I bought their "beta" device, so I wasn't expecting perfection. There is NO direct customer service. You call their 800 number and it just tells you to talk to them online. They don't even commit to responding sooner than 24 hours. In my experience, I've now waited almost a whole week, pinging them every day, and absolutely not a single peep from the rep, or any indication that she has read the thread (even though it says she is "active in the last 15 minutes" No email or tracking details provided after payment was made, had to go through their online help just to get confirmation that the device was on the way. That was the final successful interaction with the representative. Then I went through their website and attempted to port my previous number to the new service. It accepted the order and took my $20 on my credit card. Neither the default number nor the port appeared to work, and only half of any outbound calls actually went through. I contacted customer service again and was told "There has been an error, porting isn't available with the beta service." Fine, but you didn't seem to mind taking my money for it. I asked for a refund and was told one would be forthcoming. Of course that never happened and I initiated a credit with my credit card company, which hopefully will not be disputed. I asked then to have the device reset to default mode so that I could just use it with the newly-assigned number. CRICKETS. For a week now. No response, no working phone service, no indication that anyone will be getting back to me. DO NOT GIVE THIS COMPANY YOUR MONEY.
Price, I guess? If it would have ever worked.
ZERO reliable customer service.
No

horrible horrible

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I have so much frustration over this that i don't wanna say what i really feel. Customer service???? there is none. only by live chat which takes FOREVER for them to get back to u. there is no number. Cheaper price but for the aggravation i rather stay put. BEWARE. don't join them. stay away!!!
none
just total aggravation, frustration.
No

Not ready for prime time

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I wanted this to work well but it just didn't happen. I thought that I had found a cheaper alternative to Vonage for a land line replacement. It is cheaper dollar wise but you pay a hidden price in aggravation. I don't have a use for a phone when it is hit or miss if you will get a dial tone or not. You can also wonder if anyone called or did they try to call and your service was down? Unplugging cables and resetting modems and routers to try and restore service gets old rather quickly. The tech support people mean well but it seems to be of no use, you just can't rely on this system. All I can say is: it's got no magic, Jack.
Low cost
Low reliability
No

Can you rate lower than 1 star? - NetTalk

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I signed up with NetTALK because the features were similar to Magic Jack. The porting price was a flat $19.95 (same as Magic Jack, but MJ also charges an annual $10 to keep your number and requires $30 if you want them to release it). I paid the $19.95 and the porting process was started. I waited and waited and waited. "Customer Service" told me to be patient. Then the phone stopped working all together The "customer service" told me it was because the porting was not completed. I continued to wait, but started to receive emails telling me to renew my account for $39 (turns out it's closer to $49 with taxes and fees they add) or I was in in danger of losing my phone number. So, I paid the $48.94 and the very next day I get an email saying "we are sorry, we are unable to port your number, we will refund you the $19.95 as a courtesy". (Forget the fact they've captured my phone number and I don't have a working phone. I got on their "help chat" and requested a refund for the $49 since they were unable to port the number. I was told that was for renewing and that was not refundable. After a lot of protesting I was told someone would call me by 6 PM to discuss my issue. They did call about 6:30, but just said the fee was not refundable. Again, after protesting, they said it would be referred to their "dispute department" and I'd hear from them regarding their decision. Of course, I've never heard back from them. I ended up calling American Express and disputing the charges. Let my experience be a lesson to you, avoid this company at all costs.
Sounds like a good program, if it would work.
Nothing works and there is NO customer service.
No

Stay away from NetTalk, unless you don't care about losing your phone number!

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Very upset with NetTalk. Beware...when you move your number to NetTalk you might not be able to "port" the number back to another company. I am being "held hostage" by NetTalk to keep my local number that I like and all my contacts have. I have tried to port my number to Comcast and NetTalk told me they couldn't do it. I was in the phone business for 8 years and know this should be no problem. So, I have to pay NetTalk $50 every year to keep my number. I had problems with the NetTalk Duo and always having to reboot my modem/router. The only saving grace is that I have my calls forwarded by NetTalk directly to my cell phone. The quality on my calls has been good and that has been reliable. That has saved me, though my spouse is a little pissed that all our home calls come through my cell phone. I am a "hostage" until NetTalk lets me port my number.
Price good, if you make a lot of long distance calls and don't have a cell phone and plan.
NetTalk won't let me port/give me my number back to transfer it to another company. I am forced to pay them every year to keep my number, even though I don't their service.
No

netTALK should be renamed NoTALK

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Very good price but HORRIBLE product and even worse customer service. Enrolled with NetTalk just over a year ago based on a referral from a IT professional friend. Received the DUO quickly and was an easy install and requested my old land line number be ported over to the DUO. The porting process was supposed to take a few days, but in fact tool several months. The porting process never fully completed, so my DUO ended up with the original registration number AND my ported number. Someone could call me at either number, but when I called out it was a crap shoot as to which number would show on the caller id. Called tech support and left information for a call back, which never occurred. Eventually submitted a trouble ticket online which took forever for any action to be taken. Then it took numerous back and forth debates with the techs to finally get them to understand the problem and accept they had an issue. Finally resolved after almost two months of back and forth messaging. Now, once again having technical issues. System worked pretty much without issue other than one time it just fell offline and I had to "reboot" the DUO to get back going. About 2 months ago it dropped offline again (flashing green light, get dial tone but can't make or receive calls). No changes to my home network, service provider or hardware at all during the whole time with NetTalk. This time I can't get it to come back to life with the "reboot". Once again, quite the ordeal with customer support - slow response, no personal communication, just replies on their on-line trouble ticket system. Their solution is to start making changes to my router setup, which makes no sense when it worked for months in it's current configuration. I've had enough with NetTalk and moving to another service provider. Additionally, I am a custom home audio/video, automation and networking business owner and had referred several clients to NetTalk. Big mistake, as all have had issues. I set in on one of my client's tech support troubleshooting calls a few months ago and the tech wanted to remote connect into their computer to check/change the network & DUO settings. They only have Mac computers, and the tech said, "do you have a windows computer, we cannot connect remotely to a Mac." When we said we did not, their honest to god response was, "Sorry we cannot help you until you get a windows computer, please call us back when you get one so we can troubleshoot further." They have been without home phone service for 4 months and still no resolution even when they borrowed my windows laptop so they could "troubleshoot further". Talked to the client today and they are switching providers as well.
Only good thing is the price.
Like they say, you get what you pay for. Bad unreliable product and extremely poor customer support - slow response, almost impossible to speak to someone and when you do it is an India tech support group that is just reading from scripts. They have no clue about their product or how to troubleshoot.
No

Stay Away from Nettalk

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Stay away from Nettalk. Really bad service. For months now I informed them that I cannot dial 1800 numbers on the nettalk service. They still have not done anything about. Will cut my losses and just move to another provider.
cheap
Really bad service. Stay away from Nettalk. Right now no one can dial to any Canadian Nettalk subscriber. You get a message "this number has been disconnected". No one can call me so my nettalk service is basically useless. But I learned that its not a technical problem, its a dispute Nettalk has with its service provider, Iristel. Fully avoidable. If it turns out to be a legal issue, then I don't see it being resolved soon. I wish that the CRTC would step in.
No

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netTALK

Miami , FL
United States
2008Year Founded
9%Recommend
21User Reviews
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Overall Rating

1.5335
2.24
33%
27%
41%
24%
44%

Service Locations

  • United States
VoIP app

The Skinny

An early entry in the Voice over Internet Protocol space, netTALK is a phone service that lets users make VoIP phone calls using their existing router. netTalk makes VoIP service easy by providing their simple to use devices: netTALK DUO Wi-Fi, netTALK DUO, and netTALK DUO II. No computer needed, no contracts, and no monthly bills.

the rub

The Rub

Purchasing the netTALK DUO at $49.95 gives you the device and one year of free service. There is a 30-day money back guarantee and early termination fees may apply for cancellation after the 30-day period. neTALK’s mission statement states that superior customer service is provided to all customers.

Basic:

There is an annual flat charge of $39.95 (plus taxes) for the basic call plan, which equates to as low as $3.33 per month. It comes with free calling to the U.S. and Canada, free calling DUO-to-DUO, an included phone number, and features like voicemail, call waiting, caller ID, 3-way calling, 411, E911, and more.

Enhanced Add-Ons:

Add Mexico and Puerto Rico for an annual fee of $80

Add International for calls to another 60 commonly called countries for an annual fee of $130

Add International pay as you go to pay only per minute calling rates to international locations

All call plans have the same standard features:

  • Free 411
  • E-911 service
  • Voicemail to email
  • Caller ID
  • Three-way calling
  • Call waiting
  • Call forwarding
  • Live tech support
bottom line image

Bottom Line

Features of the netTALK DUO

The netTALK DUO’s best feature is the patent pending technology that connects into the router when the computer is off, letting you make calls when you need to. You can also plug the DUO into any USB port on your computer to use the Internet connection if you don’t have access to the router.

The DUO is portable and allows you to take your phone number with you when you are on the go.

The DUO supports faxing as long as your fax supports VoIP.

The DUO comes with a free phone number on purchase, but netTALK also offers a number porting service so that you may keep your current phone number.

If you are looking for basic calling and a versatile, portable phone service for a flat fee, netTALK meets those needs. It allows users to avoid using a traditional phone system, and instead uses your existing handset and router to connect calls over your Internet connection. Unfortunately, select routers are not applicable with the service, which can be a drawback. No computer needed to place VoIP calls. 

comment image

Our Two Cents

netTALK reviews have very high ratings and searching “netTALK reviews”, or even “net talk review,” pulls up four-star reviews by commendable sources. PCMag, PCWorld, Laptop Magazine, and the New York Times have reviewed netTALK and found it to be a worthwhile competitor to the MagicJack.

However, more than one netTALK review by users mentions that the customer service was not what they expected when they encountered issues. A call placed to the company to get more accurate shipping quotes went unanswered due to the fact that the customer service operates on EST hours. Furthermore, a number of users have also mentioned that incoming calls are troublesome, calls frequently drop, and voice quality isn't the best.

In general, netTALK reviews discuss the ease of setup and installation, the cost-saving benefits of using the DUO, and the ability to try out it out during the first 30-days worry free. Feel free to leave reviews about your own experience with netTALK.

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