netTALK Reviews

netTALK is a residential VoIP service company founded in 2008 and based in Miami, Florida. The provider offers big savings on local and long distance calling with their residential VoIP service plans. Their products are easy-to-use products, so much so that they believe you can "Fire Your Phone Company." And they offer the unique feature of being able to make VoIP calls without a computer via their DUO phone adapter.

Local and long-distance calls are free from within the US and Canada and DUO-to-DUO calls are free worldwide. International rates are competitive, and prepaid credits can be purchased to make international calls for the basic plan.​

 

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Good products, but not to good cust service...

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5
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I purchased the nettalk duo @ my local Walmart in Arkansas on clearance (back
in June 2014), it came with 3 free months...
To make a long story short, I have had it now for 3 years & still works fine.
I have traveled to Argentina & was able to stay in connection with family &
friends from US. The only issue is if you bandwidth or internet service is
choppy, the phone call will be too.. But that is Not Nettalks fault...

I purchase in April 2017 the Wireless & so fare am satisfied with the
service... There are some dead areas, cause is powered by T-Mobile & in my
area is not that good...
Have read a lot of bad reviews & honestly don't understand hose sometimes
people express themselves that hard. The only bad thing I have to say is the
Customer Service thru the chat is a very long process, but like with you
Doctor, you are lucky to receive a response or a call back within a Month...
So that is all I can say about the company Nettalk, good product, but hard to
get in touch with them.

Cheaper then competitors, free phone with wireless combo.
Hard to get customer service via chat.
Yes

NetTalk The worse company to deal with

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I would strongly recommend NOT to deal with this company ever, they have the
worst possible customer service, if you are lucky enough to find someone to
talk to, they charged my credit card without my authorization, I had all
kinds of problems with the devise, problem with call forwarding and so on.
My advise is to save your money and energy and do not deal with them, I
switched to Magic Jack and I am very happy I did.

NON
The worst customer service. In fact no customer service.
No

Avoid Like its your Mother in Law Infected with the Plague

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Holy Smokes, this company is bad. Absolutely no way to call them. All service
is handled via a chat. But guess what, they will say they are escalating the
issue to some other area of the company and you never hear from them again.
I renewed my service, used 364 minutes and got cut off for over using my
unlimited service. They can not explain why this is the case. Instead they
escalated the issue (which means they just stop chatting with you). So now I
have no phone at all (except incoming calls which I assume are working).

Bottom line, anything else is better. This company is shady and treat their
customers like garbage. I can not imagine that it will be around much longer.

The CEO has to be one terrible human being.

I guess a pro is that it is cheap. But since you are likely to get no service for your money, it makes it expensive.
No customer service, no phone number to contact them (the phone number they have is a voice recording saying you have to use chat), dropped calls, service outages, and customer service reps (probably off shore somewhere) who are there to waste your time hoping you give up. Terrible, terrible company.
No

Look elsewhere - UNLESS You like to get lousy service and get Ripped Off at the same time

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NetTalk Duo2, the Newest 2017 Version, is the worst piece of garbage
equipment you could get and be Ripped-Off at the same time.
Their installation is an excruciating exercise in futility and frustration.
They need to connect to your Cable Router and spend you time messing with its
settings which at the end don't accomplish anything.
They sent 3 replacement units, one was worse than another, service never
worked..
They then blamed it on my Modem & Router.
Their pricing is another major Rip-Off, as they pick certain phone numbers as
"Heavy Service" are numbers, so they charge you double for calls to those
numbers thereby depleting your "allowance".
They fail to tell you that the Monthly service you get with an account is
limited to so many minutes and get cut down by their Double Billing for the
High-Service areas, thereby forcing you to pay more money if you want to
continue using the service for the rest of the month.

After getting tired of the useless lousy service and the fee Rip-Offs:
1. I got a Magic Jack unit
2. Plugged it in
3. In minutes had a higher sound quality service than ever with NetTalk
4. Have no more Rip-Off attempts based on service areas.

The moral of the story is = Don't bother with these con-artists - rather get
a working service from Magic Jack and get back to business.

NONE
EVERYTHING
No

OMG RUN FOREST RUUUUUUUN!!!

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They say "Local and long-distance calls are free from within the US and
Canada and DUO-to-DUO calls are free worldwide. International rates are
competitive, and prepaid credits can be purchased to make international calls
for the basic plan.​" NO THEY ARE NOT. Net Talk now has some scheme
where they tell you that even if you have used less than your "1500" minute
limit they can still cut off your service and demand more money to Re-enable
your phone. Oh and that 1500 minute limit. There is no way for you to
monitor it unless you find some app/;program or use a stop watch for each
call. According to the representative, I used around 1280 minutes in one
month. Fine right? Wrong.. they now say that there are certain high cost
areas within your country and even your state, that will now cost you extra.
They can't go into your account and see when and where those calls were made,
but TRUST THEM, they were made and unless you pay them extra money, you can't
use your phone. but of course you can wait until your 1500 minute counter
resets NEXT MONTH and tart using your phone again. This is ripe for a class
action suite except you can bet NetTalk will not have the money to pay out
when they lose. At this point I don't even care. I would love to see them
go BK. as would many other unsatisfied customers. From calls that never go
through when you dial them to lost voice mail messages, to heavy static, and
now this blackmail=surcharges they won't last out the year. I would say
sell the stock short.. but LOL look at what it's done over the last few
years.. Crash and Burn Crash and Burn.. well sell it if you've got it,
because the just pissed off the wrong person

Don't buy this POS. Save your money. There are other options out there
better and at about the same cost if not cheaper. I've used other VoIP plug
in systems, and NetTalk has now become one of the worst out there.

Cheap as long as your not going to actually make any calls each month.
Lying customer service, Inept customer service they read from a script and have no idea of what they are talking about, so if it's an off script problem ( like when their system just screwed something up major, they won't tell you it's on their end, they make you reset your modems, reset your port forwarding, tell you you've exceeded an imaginary number etc etc. . You can never get your money back They SUCK. They Lie, and they ought to be prosecuted.
No

NetTalk - Poor service, no customer service, and Number forwarded to XXX sex line

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After very spotty service for past year I was on the fence about keeping
NetTalk. I was sick of noisy and dropped calls. I didn't renew and within a
couple of minutes of expiration I received an email from a friend that
NetTalk had forwarded my number to a XXX sex line.

None
No customer service, noisy and dropped calls, number immediately forwarded to XXX sex line when I didn't renew for another year.
No

Terrible service

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I bought their "beta" device, so I wasn't expecting perfection.

There is NO direct customer service. You call their 800 number and it just
tells you to talk to them online. They don't even commit to responding
sooner than 24 hours. In my experience, I've now waited almost a whole week,
pinging them every day, and absolutely not a single peep from the rep, or any
indication that she has read the thread (even though it says she is "active
in the last 15 minutes"

No email or tracking details provided after payment was made, had to go
through their online help just to get confirmation that the device was on the
way. That was the final successful interaction with the representative.

Then I went through their website and attempted to port my previous number to
the new service. It accepted the order and took my $20 on my credit card.
Neither the default number nor the port appeared to work, and only half of
any outbound calls actually went through. I contacted customer service again
and was told "There has been an error, porting isn't available with the beta
service." Fine, but you didn't seem to mind taking my money for it. I asked
for a refund and was told one would be forthcoming. Of course that never
happened and I initiated a credit with my credit card company, which
hopefully will not be disputed.

I asked then to have the device reset to default mode so that I could just
use it with the newly-assigned number. CRICKETS. For a week now. No
response, no working phone service, no indication that anyone will be getting
back to me.

DO NOT GIVE THIS COMPANY YOUR MONEY.

Price, I guess? If it would have ever worked.
ZERO reliable customer service.
No

horrible horrible

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I have so much frustration over this that i don't wanna say what i really
feel. Customer service???? there is none. only by live chat which takes
FOREVER for them to get back to u. there is no number. Cheaper price but for
the aggravation i rather stay put. BEWARE. don't join them. stay away!!!

none
just total aggravation, frustration.
No

Not ready for prime time

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I wanted this to work well but it just didn't happen. I thought that I had
found a cheaper alternative to Vonage for a land line replacement. It is
cheaper dollar wise but you pay a hidden price in aggravation. I don't have a
use for a phone when it is hit or miss if you will get a dial tone or not.
You can also wonder if anyone called or did they try to call and your service
was down? Unplugging cables and resetting modems and routers to try and
restore service gets old rather quickly. The tech support people mean well
but it seems to be of no use, you just can't rely on this system. All I can
say is: it's got no magic, Jack.

Low cost
Low reliability
No

Can you rate lower than 1 star? - NetTalk

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I signed up with NetTALK because the features were similar to Magic Jack. The
porting price was a flat $19.95 (same as Magic Jack, but MJ also charges an
annual $10 to keep your number and requires $30 if you want them to release
it). I paid the $19.95 and the porting process was started. I waited and
waited and waited. "Customer Service" told me to be patient. Then the phone
stopped working all together The "customer service" told me it was because
the porting was not completed. I continued to wait, but started to receive
emails telling me to renew my account for $39 (turns out it's closer to $49
with taxes and fees they add) or I was in in danger of losing my phone
number. So, I paid the $48.94 and the very next day I get an email saying "we
are sorry, we are unable to port your number, we will refund you the $19.95
as a courtesy". (Forget the fact they've captured my phone number and I don't
have a working phone.

I got on their "help chat" and requested a refund for the $49 since they were
unable to port the number. I was told that was for renewing and that was not
refundable. After a lot of protesting I was told someone would call me by 6
PM to discuss my issue. They did call about 6:30, but just said the fee was
not refundable. Again, after protesting, they said it would be referred to
their "dispute department" and I'd hear from them regarding their decision.
Of course, I've never heard back from them.

I ended up calling American Express and disputing the charges.

Let my experience be a lesson to you, avoid this company at all costs.

Sounds like a good program, if it would work.
Nothing works and there is NO customer service.
No

Pages

netTALK

Miami , FL
United States
2008Year Founded
12%Recommend
24User Reviews
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Overall Rating

1.6335
2.25
35%
29%
42%
24%
45%

Service Locations

  • United States
VoIP app

The Skinny

An early entry in the Voice over Internet Protocol space, netTALK is a phone service that lets users make VoIP phone calls using their existing router. netTalk makes VoIP service easy by providing their simple to use devices: netTALK DUO Wi-Fi, netTALK DUO, and netTALK DUO II. No computer needed, no contracts, and no monthly bills.

the rub

The Rub

Purchasing the netTALK DUO at $49.95 gives you the device and one year of free service. There is a 30-day money back guarantee and early termination fees may apply for cancellation after the 30-day period. neTALK’s mission statement states that superior customer service is provided to all customers.

Basic:

There is an annual flat charge of $39.95 (plus taxes) for the basic call plan, which equates to as low as $3.33 per month. It comes with free calling to the U.S. and Canada, free calling DUO-to-DUO, an included phone number, and features like voicemail, call waiting, caller ID, 3-way calling, 411, E911, and more.

Enhanced Add-Ons:

Add Mexico and Puerto Rico for an annual fee of $80

Add International for calls to another 60 commonly called countries for an annual fee of $130

Add International pay as you go to pay only per minute calling rates to international locations

All call plans have the same standard features:

  • Free 411
  • E-911 service
  • Voicemail to email
  • Caller ID
  • Three-way calling
  • Call waiting
  • Call forwarding
  • Live tech support
bottom line image

Bottom Line

Features of the netTALK DUO

The netTALK DUO’s best feature is the patent pending technology that connects into the router when the computer is off, letting you make calls when you need to. You can also plug the DUO into any USB port on your computer to use the Internet connection if you don’t have access to the router.

The DUO is portable and allows you to take your phone number with you when you are on the go.

The DUO supports faxing as long as your fax supports VoIP.

The DUO comes with a free phone number on purchase, but netTALK also offers a number porting service so that you may keep your current phone number.

If you are looking for basic calling and a versatile, portable phone service for a flat fee, netTALK meets those needs. It allows users to avoid using a traditional phone system, and instead uses your existing handset and router to connect calls over your Internet connection. Unfortunately, select routers are not applicable with the service, which can be a drawback. No computer needed to place VoIP calls. 

comment image

Our Two Cents

netTALK reviews have very high ratings and searching “netTALK reviews”, or even “net talk review,” pulls up four-star reviews by commendable sources. PCMag, PCWorld, Laptop Magazine, and the New York Times have reviewed netTALK and found it to be a worthwhile competitor to the MagicJack.

However, more than one netTALK review by users mentions that the customer service was not what they expected when they encountered issues. A call placed to the company to get more accurate shipping quotes went unanswered due to the fact that the customer service operates on EST hours. Furthermore, a number of users have also mentioned that incoming calls are troublesome, calls frequently drop, and voice quality isn't the best.

In general, netTALK reviews discuss the ease of setup and installation, the cost-saving benefits of using the DUO, and the ability to try out it out during the first 30-days worry free. Feel free to leave reviews about your own experience with netTALK.

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