I bought their "beta" device, so I wasn't expecting perfection.
There is NO direct customer service. You call their 800 number and it just
tells you to talk to them online. They don't even commit to responding
sooner than 24 hours. In my experience, I've now waited almost a whole week,
pinging them every day, and absolutely not a single peep from the rep, or any
indication that she has read the thread (even though it says she is "active
in the last 15 minutes"
No email or tracking details provided after payment was made, had to go
through their online help just to get confirmation that the device was on the
way. That was the final successful interaction with the representative.
Then I went through their website and attempted to port my previous number to
the new service. It accepted the order and took my $20 on my credit card.
Neither the default number nor the port appeared to work, and only half of
any outbound calls actually went through. I contacted customer service again
and was told "There has been an error, porting isn't available with the beta
service." Fine, but you didn't seem to mind taking my money for it. I asked
for a refund and was told one would be forthcoming. Of course that never
happened and I initiated a credit with my credit card company, which
hopefully will not be disputed.
I asked then to have the device reset to default mode so that I could just
use it with the newly-assigned number. CRICKETS. For a week now. No
response, no working phone service, no indication that anyone will be getting
back to me.
DO NOT GIVE THIS COMPANY YOUR MONEY.