GoToConnect (formerly Jive) Reviews

GoToConnect (formerly Jive) delivers reliable, enterprise-grade telephone systems and services to businesses and government organizations both large and small. With five different pricing tiers to choose from and 35+ productivity features, GoToConnect is a sure bet when it comes to a reliable VoIP provider. GoToConnect also has dependable customer support as well as an online knowledgebase and e-ticket submission for all of your service concerns.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.

Editorial Review

GoToConnect offers reliable and enterprise-grade communication technologies (including Hosted VoIP and Unified Communications) to a wide range of businesses and organizations. With a full suite of advanced telephony features and five different pricing tiers to choose from, GoToConnect has become the VoIP provider of choice both by well-known brands and startups.

Plug and Play Installation

With GoToConnect, installing a business phone system is easier than imagined. Pre-configured phones are shipped to your business and are ready to be plugged in for use. No hardware setup or complicated installation process is required. For businesses without a dedicated IT staff, this is a huge advantage as it saves them time, money, and effort.

Competitive Pricing

Compared to legacy phone systems and other competing hosted telephony services, GoToConnect offers more affordable and no-nonsense rates. Their tiered pricing structure works well for SMBs as it lets them take advantage of advanced telephony features at a price point that makes sense.

Write your own review

Happy I Made The Switch

atoper Mar 26, 2021

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 5 (1 vote)

After switching from $150K Shortel phone system, I had my doubts. I was waiting for a VOIP solution that I could trust and also had a ACD (automatic call distribution). Jive had what I was looking for. I have about 150 phones with multiple call queues. Although VOIP has its issues with dependency on the public Internet, Jive has done a very good job of having automatic backup recovery planning built in. We are very happy with their service and customer support. Everyone is always so helpful. My favorite part is that I am saving thousands of dollars a month in telco charges and maintenance charges from my legacy phone system.

Pros Easy to use. Comes with all the bells and whistles. Others I looked at wanted to nickle and dime me for things such as a phone app. Also includes GotoMeeting Pro. This has come in handy during the pandemic. Much of my staff was able to work from home with little affect to customers that we service.

Cons Typical VOIP related issues when you have bad internet or bad cell signal. We had some employees that had issues but the problems were usually related to their home Internets.

JIVE LIES to you!

Spousespy Feb 28, 2020

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 1 (1 vote)

Customer Service

Average: 2 (1 vote)

Features

Average: 3 (1 vote)

Reliability

Average: 3 (1 vote)

Rating

Average: 1 (1 vote)

S0, I fall for all the Jive hype and decide to switch my VOIP services from a good provider to them. It looked like I would save a few bucks and as a small business they all add up. Get my Jive "quote" and all is good, was going to save a bit. Let me say this first...the Jive support crew is good. They are patient and they get you fixed every time. I will miss them. Customer Service and Billing are a disgrace and ignore common sense. But I finally after months of using them actually looked at my monthly bill and saw it was 40% HIGHER than quoted. WHOOOOAAA. Looked and called them trying to figure it out. I did not add any numbers, features, etc. They clearly told me that I was paying per Phone Line (number).... Well, that was a lie, because when I added a voip phone that I could simply take and plug in elsewhere , etc. they considered that as adding a device, and said that is what I am paying for! I said that they (my same 3 numbers) are the same and it is on the internet so it makes no real difference...I still only have my 3 lines and that is what originally was explained to me. Obviously it doesn't because the phones can be moved to anywhere and plugged in. It is still only 3 numbers that are used.

Pros Great Tech support, knowledgeable and patient.

Cons Totally deceptive Sales people and Billing ...... Basically crooks taking advantage. Any phone carriers that want my business, let me know.

Love this company

volume124 Feb 21, 2020

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I have been using Jive for about 15 months and encountered no problems. When I first started to set up the dial plans I had questions and called customer support. They answering my questions, got me up and running. I referred my son's business and he now uses Jive. My fixed monthly fee is unbelievably low. Other companies wanted per call monthly billing which would be too costly. How could anyone not like this company. I'm beyond pleased. Thanks

Pros Pricing, customer support, reliable.

Cons Which I found this company sooner.

Terrible - Do NOT Use Jive

ReneeGfeller Jul 02, 2019

user_review

Sound Quality

Average: 2 (1 vote)

Price

Average: 3 (1 vote)

Customer Service

Average: 1 (1 vote)

Features

Average: 2 (1 vote)

Reliability

Average: 2 (1 vote)

Rating

Average: 2 (1 vote)

Don't use. 1.They told me that I would not have an auto-payment after our trial. This was addressed in the very beginning and the assured me. Even contacted them days before our trial was up to let them know we wouldn't be signing up.....Drafted anyways. 2. The APP is absolutely terrible. On numerous occasions, I would go to answer the phone and the person on the other line could not hear me. I would have to call them from my personal cell just to do business which defeated the purpose of the software. 3. Customer Service is not reliable. Only got generic responses. I've used Grasshopper in the past and it was MUCH better.

Pros Zilch

Cons See review.

Office Manager

joy@mercuryconstruction.com Mar 01, 2019

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 4 (1 vote)

Features

Average: 4 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 4 (1 vote)

Our phone system improved a lot with Jive. It became more professional. Another thing that we love is that we can connect through our mobile phones. It just logs us out every now then. you need to sign in again and again.

Pros Whenever I call the tech support team, they know their job that's why it's much faster to resolve any issues that we have. Click to connect by jive is cool.

Cons When we ordered another phone, they were not able to provide the lead time as to when the phone will arrive. Also, when adding a new phone, it's more economical on our part if we can do it ourselves instead of hiring a third-party IT consultant. Was hoping that installation is not that complicated.

Top Notch Customer Service

kfriedrichs Feb 27, 2019

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

We have been with Jive for 1.5 years and have been very happy. Set up was a breeze, the phones they suggested are easy to use and perfect for what we need. Anytime I have a question or need help with anything, I can always get a hold of someone and an answer quickly. Customer service always follows up as well to make sure everything is running smooth. The portal is very simple to use as well and it's easy to set up my messages for holidays, etc.

Pros Their customer service can't be beat.

Cons We occasionally get static on calls.

Jive is the Best VOIP Tool I Have Ever Seen

jbullard Feb 26, 2019

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I have been using Jive since November 2018 and I am thoroughly satisfied with this remarkable tool. I have no background in using VOIP (aside from having it set up for me once when deployed to Baghdad, Iraq). But since I became a business owner, I found the entire process easy to accomplish, and when I did require some assistance, Tech Support was immediately available to walk me through (and in some cases do the work for me) whatever issue I faced. The user interface is among the most intuitive I have ever experienced in any application, including other computer programs and phone apps. It has truly been a joy to use and has allowed me to quickly get up and running so that I could concentrate on other aspects of my business. Finally, and perhaps most importantly, this tool has NEVER failed to work, ever. I would eagerly recommend Jive to anyone considering a VOIP implementation!

Pros Easy to use Graphical User Interface extremely helpful Quick, reliable tech support

Cons Might be a tad pricey (but worth it)

JIVE VOIP review

KATIE LUDWIG Feb 26, 2019

user_review

Sound Quality

Average: 4 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 2 (1 vote)

Features

Average: 3 (1 vote)

Reliability

Average: 4 (1 vote)

Rating

Average: 3 (1 vote)

Biggest frustration is customer service. It takes so long to get in contact with support. Today I waited for 20 minutes to speak to someone and this is pretty good. I dread calling support because it takes 45-90 minutes to get the problem worked out and sometimes they have to call back. I will say if I call after business hours the wait is not very long at all, but we are not open past 4:00 p.m. so this is not very helpful. There have been a few people within JIVE that are very helpful and I wish I could talk to them every time, but they don't work this way as its a call queue. A great feature would be that you would be assigned a team so you get to know them and your team knows the customer resulting in quicker solutions and less waiting. The sound quality and features have all worked great once we got set up. Anymore if something ends up not working right it's always been that we need to do an update and for awhile it seemed like the updates were weekly. We also had some issues with billing that took quite a while to solve and close out an additional account under our name that was added by error.

Pros Features and quality. The phones work.

Cons Long wait times and don't always get your questioned answered.

Jive VoIP Tops In Service

johnsimi Feb 26, 2019

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 5 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

Jive is a great value for the price! It was easy to implement and their customer service always comes through. Any time I have had an issue, it is always resolved in a timely manner. I would highly recommend them if you are looking for a solid VoIP company.

Pros Value, price, reliability, timely, friendly, good follow-up.

Cons I really don't have any. We implemented more than 6 months ago and any issues we've had have been handled very professionally.

UNBELIEVABLE SERVICE!!!!

kdrobinson Dec 17, 2018

user_review

Sound Quality

Average: 5 (1 vote)

Price

Average: 4 (1 vote)

Customer Service

Average: 5 (1 vote)

Features

Average: 5 (1 vote)

Reliability

Average: 5 (1 vote)

Rating

Average: 5 (1 vote)

I can't believe the good fortune finding Jive for a project that required an outbound call center. Literally - we had less than 7 days before our client was to walk through the door. From beginning to end, Jive was there 24 hours a day! I can't begin to tell you how stressful this whole experience has been with this project, but Jive never skipped a beat. We got 7 phone lines installed in 1 day The phone quality is fantastic (Comcast Business). The options available are vast. They even have a Call Center Portal for those with phone queues. The versatility to switch from phone to cell on the fly is like magic! I can monitor phone calls from anywhere. We have an account with Ring Central and initially called them to get this done through them, but they were too expensive for our budget. When the dust settles, we plan to switch the company's main phone lines to Jive I LOVE JIVE! I have never written such a positive review for a company. They deserve the #1 slot for VOiP SERVICES!!!

Pros 24 HOUR SUPPORT

Cons NONE - NOT ONE!

GoToConnect (formerly Jive)

Orem , UT

United States

2006Year Founded

278User Reviews

Get Quote

Overall Rating

4.62

Sound Quality94%

Reliability92%

Features93%

Customer Service95%

Price92%

Service Locations

United States
Canada

The Skinny

GoToConnect powered by Jive is a communication company that specializes in delivering enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions. Their services are hosted through the GoToConnect, a reliable and powerful platform that has served the company and its partners time and time again. For businesses, GoToConnect offers plans that have big features, ranging from call management to remote office and mobility. GoToConnect also makes it simple for you to set up your system: their phones are shipped to you ready for plug-and-play. No hardware setup is required.

The Rub

GoToConnect offers a revolutionary approach to VoIP pricing: a completely flat rate. $19.95/month gets you unlimited local and long distance calling to 48 states along with unlimited auto attendants, extensions, voicemail boxes, call queues, ring groups, conference bridges and conference calling. Included in their plans is also GoToConnect's award-winning, web-based call-flow editor - one of the best in the industry. (Disclaimer: This is for 50+ users; 1-4 users costs $29.95/month/user; 5-9 users costs $25.95/month/user; 10-24 users costs $23.95/month/user; 25-49 users costs $21.95/month/user).

Bottom Line

GoToConnect's business solutions are made to help you increase your profits and motivate your employees. They aim to deliver a phone system to small businesses that is feature-rich and easy to manage. Their features help your employees to connect and collaborate, thus increasing productivity and time-management across the board. Plus, their innovative web portal gives you the ability to make real-time changes to your phone system. GoToConnect is a great example of a cloud voice platform that combines world-class technology with outstanding service and customizable options.

Awards

GoToConnect has received the following awards:

2015 Internet Telephony TMC Labs Innovation Award
Frost & Sullivan's Entrepreneurial Company of the Year 2014
Live United Appreciation Award 2014
Awarded Qualified Vendor Status for CALNET 3 in 2014
Rated by GetVoIP and Glassdoor.com as Best VoIP Company to Work For

Our Two Cents

Let GoToConnect's incredible amount of five-star reviews speak for themselves. Customers are entirely pleased with the quality phone service in addition to the top-notch customer service. GoToConnect’s customer service and support representatives are trained to earn high customer satisfaction ratings, and are accessible via phone, chat, or email. Plus, GoToConnect's customer service reps are also all based in the United States. On top of this, GoToConnect gives their customers a no-nonsense rate for each of their Business plan tiers, which are fairly priced for what you get. The more users you have, the cheaper your monthly price!

GoToConnect's business VoIP solutions also come fully-featured, allowing you to collaborate, control, and connect all of your employees. They include basic VoIP features as well as call management features with their service, plus a free softphone for you laptop or mobile device.

If its low cost, simple setup, and big features you are looking for, GoToConnect is your answer.

Tier 1
Tier 2
Tier 3
Tier 4
Tier 5

Plan Info
Plan Name	Jive Small Business Plan Tier 1
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 1-4 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$29.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 -24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	Yes
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

¹Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

³The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

Plan Info
Plan Name	Jive Small Business Plan Tier 2
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 5-9 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$25.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 -24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	No
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

Plan Info
Plan Name	Jive Small Business Tier 3
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 10-24 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$23.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 - 24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	No
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

Plan Info
Plan Name	Jive Small Business Tier 4
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 25-49 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$21.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 - 24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	No
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

Plan Info
Plan Name	Jive Small Business Tier 5
Plan Summary	Jive's small business plans offer consumers big features that allow them to connect, control, and collaborate. Plus, this plan is available at an affordable price per user.
Key Features	Big Features Low Cost Simple Setup Mobility
Notes	This plan is available for 50-100 users only. This Plan is available in the following countries : United States Canada Mexico Puerto Rico

Plan Pricing & Services¹
Regular Price	$19.95
Promo Price	N/A
Price Disclaimer	Price is per month per device.
Setup Fees	Free
Activation Fees	Free
Number Porting Fee	Free
BYOD	Yes
Termination Fee	Free
Unlimited Minutes	Yes
Toll Free³	Yes

Plan Pricing Tiers²
Month to Month (per user)	1 - 4 users (Tier 1) : $29.95 / mo. 5 - 9 users (Tier 2) : $25.95 / mo. 10 -24 users (Tier 3) : $23.95 / mo. 25 - 49 users (Tier 4) : $21.95 / mo. 50 - 100 users (Tier 5) : $19.95 / mo.

	
		
			
				Toll Free
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75 /mo.
			
			
				Included Min.
				N/A
			
			
				Add'l Min. Cost
				$0.02 /min.
			
		
	

	
		
			
				Faxing
			
		
		
			
				Setup
				N/A
			
			
				Monthly
				$1.75/mo./line
			
			
				Included Pages
				N/A
			
			
				Add'l Pages Cost
				N/A
			
		
	

	
		
			
				Number Availability & Details
			
		
		
			
				Area Code Selection
				
			
			
				Local Number Port
				
			
			
				Number Port
				
			
			
				Toll-Free Number
				
			
			
				Virtual Numbers
				
			
		
	

	
		
			
				Optional Features Pricing
			
		
		
			Virtual Fax Incl. 1
Setup $0.00
Price per Month $1.75
Price per User $0.00
Price per Min. $0.00
		
	

	
		
			
				Equipment Options
			
		
		
			
				SIP/BYOD
				
			
			
				Phone Credit
				
			
			
				IP Phone Included
				
			
			
				IP Phone For Sale
				
			
			
				ATA Included
				
			
			
				ATA For Sale
				
			
		
	

	
		
			
				Plan Minutes
			
		
		
			
				Local Min.
				Included
			
			
				Add'l Local Min. Cost
				N/A
			

			
				Long Distance
				Unlimited
			
			
				Incl. Long Distance Min.
				N/A
			
			
				Add'l Long Distance Min. Cost
				N/A

Plan Features³
Admin Dashboard/Portal	Yes
Anonymous Call Rejection	No
Auto Attendant	Yes
Barge	Yes
Business SMS	No
Busy Lamp Field	Yes
Call Analytics	Yes
Call Announce	No
Call Continuity	No
Call Forwarding	Yes
Call Forwarding - Advanced	Yes
Call Hold	Yes
Call Logs/Reports	Yes
Call Me Now	No
Call Monitoring	Yes
Call Notifications	Yes
Call Park	Yes
Call Pass	No
Call Queuing	Yes
Call Recording	Yes
Call Return	No
Call Routing	Yes
Call Screening	No
Call Transfer	Yes
Call Waiting	Yes
Caller ID	Yes
Caller ID - Dynamic	Yes
Caller ID Block	Yes
Caller ID Control	No
Click-to-call Me	Yes
Click-to-dial	Yes
Conference Bridge	Yes
Conference Calling	Yes
Custom Greetings	Yes
Custom Tagging	No
Desktop Integration Client	Yes
Dial-by-Name Directory	Yes
Directory Assistance (411)	Yes
Do Not Disturb	Yes
E911	Yes
Fax to Email	Yes
Find Me/Follow Me	Yes
Group Paging	Yes
HD Video Conferencing	No
HD Voice	Yes
Hunt Groups	Yes
Interactive Voice Response	Yes
Local Number Portability	Yes
Mobile App	Yes
Mobile/Desktop Sync	Yes
Music on Hold	Yes
Redial	Yes
Ring Groups	Yes
Selective Call Acceptance	Yes
Selective Call Rejection	Yes
Shared Call Appearance	Yes
Simultaneous Ring	Yes
Softphone	Yes
Speed Dial	Yes
Switchboard Software	No
Telephone Numbers (DIDs)	Yes
Third Party Softphones	Yes
Unified Inbox	Yes
User Portal	Yes
Video Conferencing	Yes
Virtual Extensions	Yes
Virtual Fax	Yes
Visual Voicemail	Yes
Voicemail	Yes
Voicemail to Email	Yes
Voicemail Transcription	Yes
Whisper	Yes

²To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.

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Toll Free
Setup	N/A
Monthly	$1.75 /mo.
Included Min.	N/A
Add'l Min. Cost	$0.02 /min.

Faxing
Setup	N/A
Monthly	$1.75/mo./line
Included Pages	N/A
Add'l Pages Cost	N/A

Number Availability & Details
Area Code Selection
Local Number Port
Number Port
Toll-Free Number
Virtual Numbers

Equipment Options
SIP/BYOD
Phone Credit
IP Phone Included
IP Phone For Sale
ATA Included
ATA For Sale

Plan Minutes
Local Min.	Included
Add'l Local Min. Cost	N/A
Long Distance	Unlimited
Incl. Long Distance Min.	N/A
Add'l Long Distance Min. Cost	N/A