VOIP providers have become almost generic. We do business with multiple
companies and while they are all a lot cheaper than the traditional firms, it
really comes down to customer service anymore. Working with ONSIP, if you
get a level 2 technician, you will have one of the best experiences ever.
If you are working with a level 1 technician, they seem to only know how to
read from a script and not able to think for themselves. The answer you
will get to questions outside of the script will be no, can't do that, or
can't help you with that. Go immediately to a supervisor or level 2 tech.
Next issue is porting phone numbers. ONSIP's process to port phone numbers
is a nightmare that they will state is as easy as possible.
In porting numbers with other companies, we put in the phone number, put in
our contact information, account number, company doing business with and
submit. Its done, wait your 2 to 3 weeks.
With ONSIP, you make the original request, then the porting department sends
you another document and wants a copy of your phone bill showing the phone
numbers in question and contact information, (preferably faxed, though they
will take an email, who faxes anymore). Once you get that to them, they
make ANOTHER document to start the porting process, and email it to you that
has to be printed, physically signed by the person on the paperwork, scanned
back in and either faxed or emailed back to ONSIP. At which time, they will
FINALLY start the porting process, which takes the standard 2 to 3 weeks.
Who loses in this situation. You the customer. Until you jump through the
ONSIP hoops to port, you get to pay 2 companies for your phone services.