Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
Vonage Business vs OnSIP
Compare Vonage Business vs OnSIP. Find out whether Vonage Business or OnSIP is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Vonage Business and OnSIP and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 62 Reviews
- 50 Reviews
Vonage Business is one of the largest providers of VoIP services to the SMB market. The company offers customizable and feature-rich business VoIP plans, as well as a range of VoIP phones and routers that address the specific needs of small to...
Previously known as Junction Networks, OnSIP provides real-time communication services to over 45,000 businesses. OnSIP takes away the high fees, inflexibility, and burden associated with owning a traditional phone system and delivers solutions...
- Vonage Business Build Your Own Plan - $19.99
- Vonage Call Center - N/A
- Vonage SIP - N/A
- OnSIP Pay As You Go Plan - $49.95
- OnSIP Per Seat Metered Plan - $8.95
- OnSIP Unlimited Plan - $15.00
Users Average Rating
Recent User Reviews
Prior to joining Vonage Cloud VOIP phone service I verified with Vonage that my IP 501 Polycom phone would work with their system. Vonage assured me it was a phone that would easily work on their system. I also confirmed with Vonage the following price breakdown: $24.99 Service and $10.00 per month for a phone number fee. Price with tax was supposed to be $42.xx. I found out they charged $54.xx on my card. No explanation available from Vonage to why the difference. As for my phone I was told to call tech support to have it programmed. I called and the tech person was clueless to how to set up this particular phone. He told me to call back and talk to another tech the next day. I called and the next tech tried to figure it out, but no luck. I went through 5 tech people who at the end of the day told me to buy a new phone. So I tried to contact Vonage to cancel the service since the phone they told me would work, didn't actually work with their system. I literally had the service for one day. I requested cancellation and it took 4 business days for Vonage to return my request. They told me they would happily cancel my service, but I am not getting a refund. They flat out don't give refunds I was told by the "Account Management Team". So I never had a phone hooked up to their service, was over charged, didn't get a refund and the features discussed were dishonest. The services I was told I would have for free, are actually additional payment services. Not Free. WORST 4 DAY EXPERIENCE WITH A COMPANY. STAY AWAY FROM THIS COMPANY AND LOOK OUT FOR HIDDEN CHARGES.
Extremely LONG wait times to get a hold of someone to fix a problem or answer a question! VERY inconsistent call quality. After one year of trying to make it work, had to switch. Website portal was easy to use; probably the best part.
We have been with Onsip for over a year and love it - there have been some hiccups along the way but all easily fixed and the support has been excellent. One of the reasons we got on board was pricing so I was afraid the quality might not be there, but it's been great. Also I love the new desktop app that they have introduced so you don't have to use through your browser when doing softphone calls.
Our company recently transitioned our analog phone system over to VoIP with OnSip and we are very pleased, not only with the new service, but with the attentive and comprehensive help we received in everything from purchasing new VoIP phones, explaining how the new system will work technically, configuring wonderful new Polycom phones, and countless hours helping to get our doorbell configured on the system properly! And all of this for a fraction of the cost we are currently paying for 6 analog lines and a fax!! Highly recommend!!