net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The company services customers in over 160 countries worldwide, bringing cost savings and plug-and-play install to customers who are seeking a better communication system.
Very poor service, poor product, IT support cannot resolve issues
We've had nothing but trouble with this system...multiple issues with no results. Their support person gives us virtually no help with no results. We have done everything he has suggested, moving phones, trying whichever phone is currently not working to an outside network, added additional IP addresses, purchased a larger POE Switch. We called Panasonic to have them diagnose the cordless phone and they informed us it was indeed talking to the base and the problem was with the Net2Phone system. We hired an outside IT company to come in and put to rest the idea it was our IT infrastructure that wasn't compatible, but they found (and we informed Net2phone) our side of this miserable system is working correctly. We have a small system, (4) phone sets, (1) cordless phone set, (1) fax machine. It seems to me with just (2) incoming phone lines (1 published and 1 rollover) & (1) dedicated fax line that it should be a reasonably easy system. But no. Every single time we call Net2Phone for support, or reset the system, it will work for a short time - 15-30 minutes - and then one of the devices goes off line. Do you understand....every single time! It could be the fax machine, the cordless phone, the outside ringer, or one of the 4 phone sets we have at our counter & desk that stops working. This is beyond aggravating. My advice is to never buy, or sign a contract with Net2Phone. You will regret your decision.
There is nothing good about this system. This system tried to replace a 17 year old system, which never gave us problems. Very bad decision on my part!
Horrible technical service (either they are overworked, they don't care if problems are resolved, or cannot talk to a normal person about IT issues), cheap equipment
billing does not call back. very upseting
I switched to Net2phone from AT&T about a month ago. I have been very disappointed with the customer service. If I had to do it over, I would not use them. I may cancel. I got a bill which is billing me for things that do not make sense and I think are errant. I have called them 3x. I sit on hold for 10 mins or so, then am told no one is available, leave a voice mail. I have done so now 3x and have yet to get a call back. What sort of way to treat customers is this! Let alone a new customer?
technically the phone work well. lots of features. price is better than traditional phone company
cannot get billing to call me back. have tried 3x.
Great Customer service - always helpful whenever needed. Price is right - cut my phone bills more than half. Good features - and simple to use. Highly recommended. Overall great experience.
great customer service, price is right
Signed up for their fax service. Very helpful in meeting our business needs.They helped trouble shoot a third party solution which they did not have to do. I am able to speak to anyone and get a consistent response. This is hard to find these days.
Helpful. Easy to Reach.
SLOW SLOW SLOW - Net2Phone
I signed a 3 year contract with them two days ago... I still have no number no user account information, no engineer to provision my phone no nothing. I contacted the sales guy all he said is he would contact his engineering team yesterday. You should have to wait days on a new turn up for a voip phone. I don't know if they have a good network or not but as far as a relationship goes with them I would stay away. IDT Corporation owns this company.
Fast to take your credit card and sign their 3 year contract
Failure to deliver any services and poor communication
Definitely top end service. we are happy with customer service and the overall experience. Best service at very reasonable price.
Corporate Secretary Treasurer
We are a new customer with phones all over the country. Their customer support walked us thru the set-up - could not have been easier. Phones are very good quality and audio is perfect. I would recommend Net2Phone -- Price, Quality and Customer Service top notch. Even after hours you can talk to someone.
Customer Service is top notch
So Far, Not Too Bad
Our company has been using these phones for about three months. We have not had any major issues once they were set up.
Reasonable cost and the phones have a lot of specialized features.
Bound to the internet service. Therefore, when internet goes down, so do the phones.
Most of the time the service is working some days the people on the other side tell me its choppy and i need to call back when i call back sometimes its much better and other times i give up and i use my cell phone. Don't get me started on customer service you can be on hold for ever and a lot of times they don't know answers so there for you get passed around or they say they will have someone call you back within 24hrs and sometimes they do call sometimes they don't and i have to call them multiple times . There prices are great and features there are a lot of them most don;t seem to work on my phone but that could just be the phone so that i cant say.
That when you call its people you talk to not machines
Phone lines are not always Clean,
Net2phone office is a complete suite of features for a business dealing in the global marketplace. The quality of the call is crisp and the features very easy to use. The free international calling to specific countries is a terrific feature.
Established in 1990, net2phone was and still is a VoIP pioneer. net2phone offers both Hosted PBX and SIP Trunking solutions. We have a solution to deliver quality voice and considerable cost savings that will fit the needs of any size business or infrastructure. Our unlimited plans offer domestic and international calling to 23 countries – all included for one low monthly price.Below is a selection of net2phone VoIP offerings:
Business plan description: Unlimited domestic and international calling to 23 countries for $19.99/seat
Three key features:
40+ advanced business features, including Virtual Receptionist, Voicemail-to-Email, Find Me/Follow Me, and Call Queue.
Plug & Play Ready Polycom IP phones
Faxing & Conferencing solutions
All basic info:
net2phone Hosted PBX is a cloud phone solution which can replace legacy phone systems or on-premise PBXs, offering considerable cost savings without the need for expensive and bulky equipment. All of the features and functions of the phone service are completely hosted by net2phone.
SIP plan description: Unlimited SIP Trunking for $14.99/channel or simple and easy pay-as-you-go pricing
Three key features:
International Virtual Numbers (DIDs) from 50+ countries
Certified by Avaya, Cisco, Elastix, & Asterisk and compatible with any IP-enabled PBX or Gateway
Support for both IP Authentication and Username/Password
All basic info:
net2phone SIP Trunking benefits businesses and enterprises who have an on-premise IP-PBX or VoIP supported gateway and are looking to save money on communication and infrastructure costs. By using the existing IP connection, you can merge your data and voice onto one network and save big!
Contact Center VoIP
Business plan description: Aggressive rates on A-Z destinations with simple and easy pay-as-you-go pricing
Three key features:
Unlimited channels and unlimited concurrent calls
Scale capacity up or down as needed – pay only for what you need
Inbound virtual phone number from over 50 countries to support customers in other parts of the world
All basic info:
net2phone’s Contact Center VoIP Solution enables contact centers to take advantage of the operational savings from using VoIP along with the ability to use unlimited channels and scale capacity on a usage-based level – meaning you only pay for the calls you make. Contact center managers can easily manage multiple contact centers and agents with net2phone’s real-time reporting and automated daily CDR reports.
With the customer experience quickly overtaking price and products as a key brand differentiator, companies are paying closer attention to their customer service programs, and in particular both the...