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Internet Phone is another word for "VoIP" (Voice over Internet Protocol) or "Internet calling". Internet Phone is a great way for people to save money on their monthly phone bill.
Message from VoipReview.org Staff: The VoipReview.org staff recommends that users take extra care when evaluating this company based on our experience with them.
net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The company services customers in over 160 countries worldwide, bringing cost savings and plug-and-play install to customers who are seeking a better communication system.
I was so happy with the pricing and then I got to see the service (even with that one interruption which happens) - truly great. thank you guys, all great and look forward to many years of work!
Good prices and service that matches that
no
Yes
Thank you James
stavcohen
James was super fast with our request and I am thankful to the entire team, thank you guys!!! I have had tough experiences in the past with other companies, however, this was a whole different ball game. Excited!
Quick and efficient
No
Yes
Great support thanks!
garyt
Thanks so much to Colin and the rest of the folks - your support is out of this world!! Thanks for saving us, literally!!
Good support
none
Yes
THE WORST PHONE PROVIDER. STAY AWAY!
rowechristian
Net2Phones is the absolute worst phone provider I have ever dealt with. Customer service has no idea what they are doing. Wasted dozens of hours troubleshooting to never get to the solution and 50 emails later they upgrade support to a 'Tier 1' rep who still struggled to fix the problems. After countless issues and failures on net2phones service and wanting to cancel they will not let us. The original negotiated price has also doubled unexpectedly. STAY AWAY. TERRIBLE COMPANY.
NONE
EVERYTHING ABOUT THEM.
No
Very unprofessional customer service
Raphael0000
Terrible Customer service. Run like some kind of bazaar where people shift you from one person to another. Trying to cancel a subscription is some kind of sad joke
Price
Customer service
No
The Best VOIP Company, I just referred a client to them today!
Mark Gilbert
My experience with N2P has been unequivocally great. They are available 24/7 and have always responded quickly. We are able to use them for our multiple locations and now with "Shelter in Place" it has been an even more important feature. I am happy to recommend them for any business that is looking for a VOIP service provider. I highly recommend them and do not believe any other VOIP provider can match their quality and service. Sincerely, Mark A. Gilbert CEO / Founder MBS Accounting Technology & Advisory
Each of the team we have interacted with have been professional and
knowledgeable.
I have no complaints, they are GREAT!
Yes
Best support team
kramer
Customer service goes a loooooooong way these days. Net2Phone’s Customer Success is without a doubt first-class. I seriously wish more companies that I do business with would follow the Net2Phone model. It is very tough being a Director of Information Systems, knowing that there will be outages, knowing there will be unexpected hardware/software failures; while supporting users that depend on connectivity 24/7. …. Now you know why those in my field do not sleep at night! : ) Yes, sometimes inconvenient things happen. Fortunately for me and our business, Net2Phone has always been responsive and seriously provided the best customer service! Net2Phone has made many of my days brighter and less stressful…. And that means a lot to me! We are a tough company to please; I hope Net2Phone knows how much we appreciate them, their quality product, and their outstanding service. Bonus if you get to talk with Mark Staley on the phone directly. Not only does he follow through & escalate if necessary, his voice is amazing and worth the call!
Phones delivered preconfigured, great office phones, no complaints about
sound quality, dependable up-time, and best customer service. And now,
Huddle!
Billing. The billing statements can be improved. The support people in
billing are great. And, to be fair, we are company that has several sites.
Yes
This Girl Is On Fire
tplasti
Oh my gosh! Net2phone's Megan Fisher helped us get our phone system working after our SIP phone crashed. She spent so much time going over our extensions and cleaning up the entire phone system. She was so responsive. Honestly, I've never had anyone help me like she did.....ever! Thanks Megan. Todd^2
Super helpful, super available. We are in the middle of a COVID-19 crises,
and she helped us like I was the only person in the world. Thank you!
ZERO
Yes
The Most Incompetent VoIP Company
jbennett
The single biggest misstep for my business was engaging with Net2Phone to be our office phone service provider. Nothing can compare to the amount of time wasted communicating our needs, re-communicating our needs, testing their implementations, reporting bugs, and retesting their implementations. Net2Phone promised pre-configured VoIP polycom phones that would have limited set-up once the phones are delivered to our office. This could not have been further from actuality. The onboarding engineer / project manager was kind and well-intentioned, but did not seem to have a command of the system or the necessary tools for proper onboarding (the onboarding team are consultants, not actual net2phone employees). Our small-office had basic phone needs with simple UX requests on how we would like to best utilize the polycom hardware - these requests took countless bulleted emails, several customer service calls, and a few upper management calls that were addressed, but then never actually executed. The phone service itself was terribly unreliable with intermittent call quality. We received over two dozen spam calls per day (which when we eventually changed VoIP carriers, instantly went away). In troubleshooting the call quality, Net2Phone often pushed back on our internet provider with no responsibility taken to their poor product. When we did cancel our service, it took several emails and phone calls in the initial month. Then it took another phone call the following two months as we kept receiving invoices, email communication, and voicemail notifications from a service we no longer had. Incredibly poor customer service. Simply a disaster for my business.
A reliable net2Phone mobile application for ringing your office phone on your
iPhone.
Inefficient and ineffective onboarding of what should have been
pre-configured polycom devices. Unorganized onboarding team, customer service
team, and other support channels. Poor call quality even with
state-of-the-art internet. No responsibility or follow up taken by senior
customer support and engineering teams.
No
Sam's Review
dwight.shumate@gmail.com
Sam has been very responsive to our needs. He keeps a level head with clear thoughts and follow through. Thanks Sam for all you help.
He is calm and precise. When needed he escelates issues to the correct
individual or team for more advanced assistance.
He doesn't work 24/7. Sorry, just kidding I can't think of a "con" for Sam.
Established in 1990, net2phone was and still is a VoIP pioneer. net2phone offers both Hosted PBX and SIP Trunking solutions. We have a solution to deliver quality voice and considerable cost savings that will fit the needs of any size business or infrastructure. Our unlimited plans offer domestic and international calling to 23 countries – all included for one low monthly price.Below is a selection of net2phone VoIP offerings:
Hosted PBX
Business plan description: Unlimited domestic and international calling to 23 countries for $19.99/seat
Three key features:
40+ advanced business features, including Virtual Receptionist, Voicemail-to-Email, Find Me/Follow Me, and Call Queue.
Plug & Play Ready Polycom IP phones
Faxing & Conferencing solutions
All basic info:
net2phone Hosted PBX is a cloud phone solution which can replace legacy phone systems or on-premise PBXs, offering considerable cost savings without the need for expensive and bulky equipment. All of the features and functions of the phone service are completely hosted by net2phone.
SIP Trunking
SIP plan description: Unlimited SIP Trunking for $14.99/channel or simple and easy pay-as-you-go pricing
Three key features:
International Virtual Numbers (DIDs) from 50+ countries
Certified by Avaya, Cisco, Elastix, & Asterisk and compatible with any IP-enabled PBX or Gateway
Support for both IP Authentication and Username/Password
All basic info:
net2phone SIP Trunking benefits businesses and enterprises who have an on-premise IP-PBX or VoIP supported gateway and are looking to save money on communication and infrastructure costs. By using the existing IP connection, you can merge your data and voice onto one network and save big!
Contact Center VoIP
Business plan description: Aggressive rates on A-Z destinations with simple and easy pay-as-you-go pricing
Three key features:
Unlimited channels and unlimited concurrent calls
Scale capacity up or down as needed – pay only for what you need
Inbound virtual phone number from over 50 countries to support customers in other parts of the world
All basic info:
net2phone’s Contact Center VoIP Solution enables contact centers to take advantage of the operational savings from using VoIP along with the ability to use unlimited channels and scale capacity on a usage-based level – meaning you only pay for the calls you make. Contact center managers can easily manage multiple contact centers and agents with net2phone’s real-time reporting and automated daily CDR reports.
- Save 50% off Competitor Pricing + Free Phones - Free Phone Rentals - Free International Calling to 40+ Countries
Plan Summary
-
Key Features
-
Notes
- This Plan is available in the following countries :
United States
Plan Pricing & Services1
Regular Price
-
Promo Price
N/A
Price Disclaimer
N/A
Setup Fees
Free
Activation Fees
Free
Number Porting Fee
Free
BYOD
Yes
Termination Fee
Free
Unlimited Minutes
No
Toll Free3
No
Faxing
No
Toll Free
Setup
N/A
Monthly
N/A
Included Min.
N/A
Add'l Min. Cost
N/A
Plan Minutes
Local Min.
Included
Add'l Local Min. Cost
N/A
Long Distance
Incl. Long Distance Min.
N/A
Add'l Long Distance Min. Cost
N/A
Plan Features3
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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