net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The company services customers in over 160 countries worldwide, bringing cost savings and plug-and-play install to customers who are seeking a better communication system.
My phone stopped working, no dial tone, nothing. Contacted Support was on phone for over an hour trying to fix issue. Could not get phone to work and was told to send phone back and they will issue a new one. Two months later on my bill I am charged for phone I returned, first Net2Phone stated I did not return phone, they finally found phone I returned and I figured all was good. Receive my next bill and there is still the charge for phone I returned. Contact Net2Phone to be told they tested phone and it was deemed damaged and they are charging me. I ask for copy of testing they did on phone and to return the phone to me. I was told "THEY CANNOT DO THAT FOR ME" , i CANNOT HAVE PHONE BACK BECAUSE IT IS IN INVENTORY! This is some kind of scam this Company is doing! I have spent hours sending emails and still getting no where. Search for a better Company to do business with, do not trust Net2phone.
Nice phone features
Bill you for phones returned because they stop working.
Zero Customer Service
The service was not bad, until we had an issue with the cordless phones. They have a very difficult time with simple tasks. (it took them a long string of emails and about 5 people to understand that we needed to replace a broken phone, which took them over a week). After they finally sent us a replacement phone, it would not connect to the existing base. Don't worry, they said they can link in to our computer and sort it all out... before I knew it, none of the cordless phones worked. Now a couple weeks later they have sent us a new base and new cordless phones, but don't have time to call to help set them up. Don't even ask about onsite help, they don't do that. They were quick to send the monthly invoice despite us not having service for half of it.
Awesome service & prices
I was so happy with the pricing and then I got to see the service (even with that one interruption which happens) - truly great. thank you guys, all great and look forward to many years of work!
Good prices and service that matches that
Thank you James
James was super fast with our request and I am thankful to the entire team, thank you guys!!! I have had tough experiences in the past with other companies, however, this was a whole different ball game. Excited!
Quick and efficient
We first started using Net2Phone as our VOIP Provider in August of 2020. While there were a few hurdles to jump through and some gremlins to work out in the first couple months, Net2Phone has proven to be a reliable and easy to use solution for our company. Sam our Customer Success manager has been very attentive and actively works to help us through any bugs that may come up.
Easy to use user portal, Helpful support team
Took a while to trouble shoot some issues early on
Great support thanks!
Thanks so much to Colin and the rest of the folks - your support is out of this world!! Thanks for saving us, literally!!
THE WORST PHONE PROVIDER. STAY AWAY!
Net2Phones is the absolute worst phone provider I have ever dealt with. Customer service has no idea what they are doing. Wasted dozens of hours troubleshooting to never get to the solution and 50 emails later they upgrade support to a 'Tier 1' rep who still struggled to fix the problems. After countless issues and failures on net2phones service and wanting to cancel they will not let us. The original negotiated price has also doubled unexpectedly. STAY AWAY. TERRIBLE COMPANY.
EVERYTHING ABOUT THEM.
Very unprofessional customer service
Terrible Customer service. Run like some kind of bazaar where people shift you from one person to another. Trying to cancel a subscription is some kind of sad joke
The Best VOIP Company, I just referred a client to them today!
My experience with N2P has been unequivocally great. They are available 24/7 and have always responded quickly. We are able to use them for our multiple locations and now with "Shelter in Place" it has been an even more important feature. I am happy to recommend them for any business that is looking for a VOIP service provider. I highly recommend them and do not believe any other VOIP provider can match their quality and service. Sincerely, Mark A. Gilbert CEO / Founder MBS Accounting Technology & Advisory
Each of the team we have interacted with have been professional and
I have no complaints, they are GREAT!
Best support team
Customer service goes a loooooooong way these days. Net2Phone’s Customer Success is without a doubt first-class. I seriously wish more companies that I do business with would follow the Net2Phone model. It is very tough being a Director of Information Systems, knowing that there will be outages, knowing there will be unexpected hardware/software failures; while supporting users that depend on connectivity 24/7. …. Now you know why those in my field do not sleep at night! : ) Yes, sometimes inconvenient things happen. Fortunately for me and our business, Net2Phone has always been responsive and seriously provided the best customer service! Net2Phone has made many of my days brighter and less stressful…. And that means a lot to me! We are a tough company to please; I hope Net2Phone knows how much we appreciate them, their quality product, and their outstanding service. Bonus if you get to talk with Mark Staley on the phone directly. Not only does he follow through & escalate if necessary, his voice is amazing and worth the call!
Phones delivered preconfigured, great office phones, no complaints about
sound quality, dependable up-time, and best customer service. And now,
Billing. The billing statements can be improved. The support people in
billing are great. And, to be fair, we are company that has several sites.
Established in 1990, net2phone was and still is a VoIP pioneer. net2phone offers both Hosted PBX and SIP Trunking solutions. We have a solution to deliver quality voice and considerable cost savings that will fit the needs of any size business or infrastructure. Our unlimited plans offer domestic and international calling to 23 countries – all included for one low monthly price.Below is a selection of net2phone VoIP offerings:
Business plan description: Unlimited domestic and international calling to 23 countries for $19.99/seat
Three key features:
40+ advanced business features, including Virtual Receptionist, Voicemail-to-Email, Find Me/Follow Me, and Call Queue.
Plug & Play Ready Polycom IP phones
Faxing & Conferencing solutions
All basic info:
net2phone Hosted PBX is a cloud phone solution which can replace legacy phone systems or on-premise PBXs, offering considerable cost savings without the need for expensive and bulky equipment. All of the features and functions of the phone service are completely hosted by net2phone.
SIP plan description: Unlimited SIP Trunking for $14.99/channel or simple and easy pay-as-you-go pricing
Three key features:
International Virtual Numbers (DIDs) from 50+ countries
Certified by Avaya, Cisco, Elastix, & Asterisk and compatible with any IP-enabled PBX or Gateway
Support for both IP Authentication and Username/Password
All basic info:
net2phone SIP Trunking benefits businesses and enterprises who have an on-premise IP-PBX or VoIP supported gateway and are looking to save money on communication and infrastructure costs. By using the existing IP connection, you can merge your data and voice onto one network and save big!
Contact Center VoIP
Business plan description: Aggressive rates on A-Z destinations with simple and easy pay-as-you-go pricing
Three key features:
Unlimited channels and unlimited concurrent calls
Scale capacity up or down as needed – pay only for what you need
Inbound virtual phone number from over 50 countries to support customers in other parts of the world
All basic info:
net2phone’s Contact Center VoIP Solution enables contact centers to take advantage of the operational savings from using VoIP along with the ability to use unlimited channels and scale capacity on a usage-based level – meaning you only pay for the calls you make. Contact center managers can easily manage multiple contact centers and agents with net2phone’s real-time reporting and automated daily CDR reports.
- Save 50% off Competitor Pricing + Free Phones - Free Phone Rentals - Free International Calling to 40+ Countries
- This Plan is available in the following countries :
Plan Pricing & Services1
Number Porting Fee
Add'l Min. Cost
Add'l Pages Cost
Add'l Local Min. Cost
Incl. Long Distance Min.
Add'l Long Distance Min. Cost
1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
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