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Net2Phone Reviews

net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The company services customers in over 160 countries worldwide, bringing cost savings and plug-and-play install to customers who are seeking a better communication system.

 

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

The Best VOIP Company, I just referred a client to them today!

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

My experience with N2P has been unequivocally great. They are available 24/7 and have always responded quickly. We are able to use them for our multiple locations and now with "Shelter in Place" it has been an even more important feature. I am happy to recommend them for any business that is looking for a VOIP service provider. I highly recommend them and do not believe any other VOIP provider can match their quality and service. Sincerely, Mark A. Gilbert CEO / Founder MBS Accounting Technology & Advisory

Each of the team we have interacted with have been professional and knowledgeable.
I have no complaints, they are GREAT!
Yes

Best support team

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Customer service goes a loooooooong way these days. Net2Phone’s Customer Success is without a doubt first-class. I seriously wish more companies that I do business with would follow the Net2Phone model. It is very tough being a Director of Information Systems, knowing that there will be outages, knowing there will be unexpected hardware/software failures; while supporting users that depend on connectivity 24/7. …. Now you know why those in my field do not sleep at night! : ) Yes, sometimes inconvenient things happen. Fortunately for me and our business, Net2Phone has always been responsive and seriously provided the best customer service! Net2Phone has made many of my days brighter and less stressful…. And that means a lot to me! We are a tough company to please; I hope Net2Phone knows how much we appreciate them, their quality product, and their outstanding service. Bonus if you get to talk with Mark Staley on the phone directly. Not only does he follow through & escalate if necessary, his voice is amazing and worth the call!

Phones delivered preconfigured, great office phones, no complaints about sound quality, dependable up-time, and best customer service. And now, Huddle!
Billing. The billing statements can be improved. The support people in billing are great. And, to be fair, we are company that has several sites.
Yes

This Girl Is On Fire

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Oh my gosh! Net2phone's Megan Fisher helped us get our phone system working after our SIP phone crashed. She spent so much time going over our extensions and cleaning up the entire phone system. She was so responsive. Honestly, I've never had anyone help me like she did.....ever! Thanks Megan. Todd^2

Super helpful, super available. We are in the middle of a COVID-19 crises, and she helped us like I was the only person in the world. Thank you!
ZERO
Yes

The Most Incompetent VoIP Company

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1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

The single biggest misstep for my business was engaging with Net2Phone to be our office phone service provider. Nothing can compare to the amount of time wasted communicating our needs, re-communicating our needs, testing their implementations, reporting bugs, and retesting their implementations. Net2Phone promised pre-configured VoIP polycom phones that would have limited set-up once the phones are delivered to our office. This could not have been further from actuality. The onboarding engineer / project manager was kind and well-intentioned, but did not seem to have a command of the system or the necessary tools for proper onboarding (the onboarding team are consultants, not actual net2phone employees). Our small-office had basic phone needs with simple UX requests on how we would like to best utilize the polycom hardware - these requests took countless bulleted emails, several customer service calls, and a few upper management calls that were addressed, but then never actually executed. The phone service itself was terribly unreliable with intermittent call quality. We received over two dozen spam calls per day (which when we eventually changed VoIP carriers, instantly went away). In troubleshooting the call quality, Net2Phone often pushed back on our internet provider with no responsibility taken to their poor product. When we did cancel our service, it took several emails and phone calls in the initial month. Then it took another phone call the following two months as we kept receiving invoices, email communication, and voicemail notifications from a service we no longer had. Incredibly poor customer service. Simply a disaster for my business.

A reliable net2Phone mobile application for ringing your office phone on your iPhone.
Inefficient and ineffective onboarding of what should have been pre-configured polycom devices. Unorganized onboarding team, customer service team, and other support channels. Poor call quality even with state-of-the-art internet. No responsibility or follow up taken by senior customer support and engineering teams.
No

Sam's Review

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Sam has been very responsive to our needs. He keeps a level head with clear thoughts and follow through. Thanks Sam for all you help.

He is calm and precise. When needed he escelates issues to the correct individual or team for more advanced assistance.
He doesn't work 24/7. Sorry, just kidding I can't think of a "con" for Sam.
Yes

Excellent customer service

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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

They definitely make a difference with the quality and professionalism of their team. The customer service is excellent; we have been working with Sam Weisbuch and I have to say that he is amazing. He is accessible, knowledgeable, reliable and always happy! Every time you call it, it will make you feel that you are the most important customer in the world. Sam is not only the person who will expedite your requests (in general, you will receive a quick response if you call technical support), but he is also a consultant. Do you have an idea but don't know how to put the pieces together? He will help. Our overall experience with Net2phone has been satisfactory so far, the product is good, we want them to develop some features that we need to improve the experience of our customers, but we are still in the beginning. I highly recommend it.

Best customer service
None so far
Yes

Net2Phone

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

The service team at Net2phone that I recently had the pleasure of dealing with was fantastic. I called in and spoke with one of their support engineers, Kassandra, and she not only helped me with the issue that I was originally calling in with, she patiently then answered all of my additional questions, of which I had many. Her professionalism, kindness as well ass knowledge of her product was exceptional. We did end the conversation with one lingering issue but she assured me she would contact the correct people and get that handled asap. She did just as promised and got me into contact with Sam the Customer Success manager. He was also very kind, helpful and professional and he was able to correct the final issue that I had. I would highly recommend the Net2phone product not only based on the fact that it is great but also because of their wonderful Team. Thank you

Great customer service team and product.
They do not answer the cranky people's calls for me!
Yes

Good working with you

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We worked with Dyamek at net2phone support. Great overall experience, thank you, just wanted to express our gratitude.

I recommend this provider.
No
Yes

Net2Phone

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Highly recommend Net2Phone Service. Stefania our Onboarding Specialist was very helpful and most of all friendly! Easy to get setup, love the equipment, great price and customer service is on point!

Customer Service
None
Yes

Downtime and errors

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2
Average: 2 (1 vote)
5
Average: 5 (1 vote)
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Average: 5 (1 vote)
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Average: 5 (1 vote)
2
Average: 2 (1 vote)
2
Average: 2 (1 vote)

The initial setup was great. We have had several issues with our name not appearing correctly on caller ID. They fix it, but it reverts back or they spell our name incorrectly. Our voicemail doesn't always answer so clients get a busy signal or they get the greeting and are not able to leave a message. Also, had them route our calls incorrectly. We're looking around for a new carrier. The errors are mounting.

Phones are a great product.
Support is hit or miss. Answering service doesn't always work. Attention to detail is lacking.
No

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Net2Phone

1996Year Founded
76%Recommend
46User Reviews
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Overall Rating

3.9695
4.22
81%
80%
84%
77%
84%

Service Locations

VoIP app

The Skinny

Established in 1990, net2phone was and still is a VoIP pioneer.  net2phone offers both Hosted PBX and SIP Trunking solutions. We have a solution to deliver quality voice and considerable cost savings that will fit the needs of any size business or infrastructure. Our unlimited plans offer domestic and international calling to 23 countries – all included for one low monthly price.Below is a selection of net2phone VoIP offerings:

Hosted PBX

Business plan description: Unlimited domestic and international calling to 23 countries for $19.99/seat

Three key features:

  1. 40+ advanced business features, including Virtual Receptionist, Voicemail-to-Email, Find Me/Follow Me, and Call Queue.
  2. Plug & Play Ready Polycom IP phones
  3. Faxing & Conferencing solutions

All basic info:
net2phone Hosted PBX is a cloud phone solution which can replace legacy phone systems or on-premise PBXs, offering considerable cost savings without the need for expensive and bulky equipment.  All of the features and functions of the phone service are completely hosted by net2phone.

SIP Trunking

SIP plan description:  Unlimited SIP Trunking for $14.99/channel or simple and easy pay-as-you-go pricing

Three key features:

  1. International Virtual Numbers (DIDs) from 50+ countries
  2. Certified by Avaya, Cisco, Elastix, & Asterisk and compatible with any IP-enabled PBX or Gateway
  3. Support for both IP Authentication and Username/Password

All basic info:

net2phone SIP Trunking benefits businesses and enterprises who have an on-premise IP-PBX or VoIP supported gateway and are looking to save money on communication and infrastructure costs.  By using the existing IP connection, you can merge your data and voice onto one network and save big!

Contact Center VoIP

Business plan description:  Aggressive rates on A-Z destinations with simple and easy pay-as-you-go pricing

Three key features:

  1. Unlimited channels and unlimited concurrent calls
  2. Scale capacity up or down as needed – pay only for what you need
  3. Inbound virtual phone number from over 50 countries to support customers in other parts of the world

All basic info:

net2phone’s Contact Center VoIP Solution enables contact centers to take advantage of the operational savings from using VoIP along with the ability to use unlimited channels and scale capacity on a usage-based level – meaning you only pay for the calls you make.  Contact center managers can easily manage multiple contact centers and agents with net2phone’s real-time reporting and automated daily CDR reports.

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