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Net2Phone Reviews

net2phone is a software and services company that offers cloud-based phone systems and business VoIP service. net2phone solutions come with a full suite of high-quality, low-cost VoIP solutions for business, enterprise, and mobile use. The company services customers in over 160 countries worldwide, bringing cost savings and plug-and-play install to customers who are seeking a better communication system.

 

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
Write your own review

Owner

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2
Average: 2 (1 vote)
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Average: 2 (1 vote)
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Average: 3 (1 vote)
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Average: 3 (1 vote)
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Average: 1 (1 vote)
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Average: 3 (1 vote)

We have had this service since October 2018. We have a total of 10 lines plus fax via email. Issues: 1. The system goes down at least 2-3 times per month for 10 min to a full day. 2. The taxes and fees are through the roof. 3. The tech department is hit or miss, depending on who you get. So if you're a gambler, this will be fun.

Phone quality is pretty good
Everything written in my comment.
No

Taxes Extremely High

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3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
1
Average: 1 (1 vote)

BEWARE of taxes and fees charged. Before we signed a contract we were told taxes would be low…..not true. The tax rate equates to 23% of the bill (i.e. Our monthly service is $221.90 a month and taxes are 66.16 for a total of $288.06). Every discretionary tax allowed is through the roof. I would NOT recommend this company. Buyer BEWARE.

None
Taxes too high. Accounting no help in explaining the taxes.
No

Great service!!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I want to thank John and the entire crew, you guys really came through for us, truly appreciate your experience and willingness to help!! Many years of great work together await!

great service and support
n/a
Yes

Updating our Polycom VVX411

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Jimmy did a fabulous job, thank you for all of your time , efforts and patience!!! I recommend these guys.

Jimmy did a fabulous job!
no
Yes

Great Service

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Worked with Dantley, was awesome, very knowledgeable and helpful. I recommend these guys. I was particularly impressed with the timing and responsibility, great.

Great service
None
Yes

John H. Sale, PE Professional Engineers, Inc

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

David did an excellent job pulling this all together. He patiently worked with me personally until everything was set up. He was absolutely awesome.

Engineering Support
Noted.
Yes

Phone Call

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Alexander Rodriguez did a wonderful job on setting our new phones & was extremely helpful!!! They seem like they genuinely care about their customers and that is so important!

Johnny on the spot!!!
NA
Yes

Net2phone - good price, very bad support

user_review
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
1
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Average: 3 (1 vote)
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Average: 2 (1 vote)
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Average: 2 (1 vote)

Good price, easy transition, phones were good quality (Polycom), BUT - if anything goes wrong, good luck getting support. Often they're not available, very rarely will they call back, and not customer service "friendly." They just don't get it. I point this out to them and they act like they don't realize they aren't making customers happy - and don't care! I wish I could say there's another VOIP service out there that is markedly better, but I have not seen them as of yet.

Price, Polycom phone
Lack of support, customer service, billing problems.
No

thanks for a smooth transition

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

thank you for all that extra help with our transition to net2phone, appreciate your time and service!

good and responsive team
nothing
Yes

surprisingly good service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Was a pretty good overall experience switching over to Net2Phone. It was for our office, so obviously we needed a smooth transition. The initial switch over was done very quickly, and the phone and fax services were both working virtually instantly. I liked their coordination and reliability, I was worried, but went through without any issues. Highly recommend.

reliable service and good support
not really
Yes

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Net2Phone

1996Year Founded
74%Recommend
31User Reviews
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Overall Rating

3.7935
4.03
78%
76%
80%
71%
80%

Service Locations

VoIP app

The Skinny

Established in 1990, net2phone was and still is a VoIP pioneer.  net2phone offers both Hosted PBX and SIP Trunking solutions. We have a solution to deliver quality voice and considerable cost savings that will fit the needs of any size business or infrastructure. Our unlimited plans offer domestic and international calling to 23 countries – all included for one low monthly price.Below is a selection of net2phone VoIP offerings:

Hosted PBX

Business plan description: Unlimited domestic and international calling to 23 countries for $19.99/seat

Three key features:

  1. 40+ advanced business features, including Virtual Receptionist, Voicemail-to-Email, Find Me/Follow Me, and Call Queue.
  2. Plug & Play Ready Polycom IP phones
  3. Faxing & Conferencing solutions

All basic info:
net2phone Hosted PBX is a cloud phone solution which can replace legacy phone systems or on-premise PBXs, offering considerable cost savings without the need for expensive and bulky equipment.  All of the features and functions of the phone service are completely hosted by net2phone.

SIP Trunking

SIP plan description:  Unlimited SIP Trunking for $14.99/channel or simple and easy pay-as-you-go pricing

Three key features:

  1. International Virtual Numbers (DIDs) from 50+ countries
  2. Certified by Avaya, Cisco, Elastix, & Asterisk and compatible with any IP-enabled PBX or Gateway
  3. Support for both IP Authentication and Username/Password

All basic info:

net2phone SIP Trunking benefits businesses and enterprises who have an on-premise IP-PBX or VoIP supported gateway and are looking to save money on communication and infrastructure costs.  By using the existing IP connection, you can merge your data and voice onto one network and save big!

Contact Center VoIP

Business plan description:  Aggressive rates on A-Z destinations with simple and easy pay-as-you-go pricing

Three key features:

  1. Unlimited channels and unlimited concurrent calls
  2. Scale capacity up or down as needed – pay only for what you need
  3. Inbound virtual phone number from over 50 countries to support customers in other parts of the world

All basic info:

net2phone’s Contact Center VoIP Solution enables contact centers to take advantage of the operational savings from using VoIP along with the ability to use unlimited channels and scale capacity on a usage-based level – meaning you only pay for the calls you make.  Contact center managers can easily manage multiple contact centers and agents with net2phone’s real-time reporting and automated daily CDR reports.

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