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Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Take my advice - avoid Lingo and Impact Telecom if you have other choices

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Average: 1 (1 vote)
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Someone else commented that they just don't care. This is true. It's a shame that it's true for even one more person, let alone all those who won't bother to write about it. Not everybody will call them about it either because it takes too long and is too much trouble, as noted. I have decided, yesterday, to switch and leave this unconscionably poor service behind, after maybe 12 years. I'm concerned about my blood pressure after being on the phone with them every single day this week -- about two technical problems as yet unsolved and no communication about. I don't understand how they will keep customers after they royally botched this transition with Impact Telecom, and it's now August 2019, months after things should be going so well that it's unnoticeable. Worst conversion/integration of companies and technologies that I have personally experienced in 40 years. They have failed in the areas of communication, reliability, empathy, response time, being solution-oriented, allowing escalation of complaints, response from escalation, customer experience, true customer care, and competence. I would go on to describe my actual issues but it is not worth my time anymore. Just know that if you need to talk with them about anything you will be sorely disappointed in the technical service and customer service experience with the employees who are imprisoned by "our procedure." This is a warning and for the trouble and loss they've caused me I hope many will read this and not only avoid them but cancel service with them. They don't deserve to be paid for the poor business practices they represent. Call for yourself and see what I mean. The only reason I went about "1" in my rating on price is that they have compared favorably with what they claim to do for you. I truly wanted to make my "1" ratings zeroes but the only option there would have been to leave them all blank.

My phone had dial tone -- yippee!
Everything else
No

Nothing but problems and poor service

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Most horrible customer service and they simply don't care how many consumers are upset . We were with Priimus telecommunications for 15 yrs no issues but since Birch and now Lingo took over its became a nightmare.My international service stopped working and I called 10 times for last 5 days and no one to talk to .. Hold time range from 25- to 75 minutes and then the rep doesn't know what you are referring to so they transfer you again yet to another incompetent customer service rep who again simply doesn't know why there is an issue with long distance calls for 5 days . I asked to talk to supervisor, no luck so I canceled he service!! The cheap cost is not worth it .Bad customer service , horrible communication and lame service all around Goodbye Lingo never again .!!!

Cheap rates
Poor customer service , luck of communications , rude answer service , hold time to access 75m , long distance issues , luck of knowledge from rep who are in tech support and suppose to resolve issues .
No

Lingo - Birch Bad Customer Service

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We were happy with Lingo service since 2005. However, the current customer service from their current parent company (Birch Telecom - since March 2016) is of no value. It is easy to reach the company at their sales line (still the old Lingo organization), but a nightmare to reach customer service (Birch Telecom). We spent several hours on hold today before we were able to reach a customer service representative to cancel our account -- such bad service, we could not even make phone calls any more. We received an automated cancelation confirmation e-mail with information about how to e-mail the company. E-mail messages to [email protected] are rejected -- "You have reached an email address that is not monitored for responses." Additionally, the cancellation e-mail told us they would send a return label (and charge us $9.95 for the label) to return a Lingo adapter. The problem is that we never received a Lingo adapter; we used our own equipment to connect to the service. They also threatened to charge us $75.00 equipment recovery fee for equipment we never received from Lingo. At one time, Lingo was a reliable US company. Now, Lingo is a scam company that should be avoided -- don't even consider trying any of their services -- find a reliable competitor for VoIP phone service.

Good company when they first started. In 2005 they were a reliable US company. Reasonable price for unlimited calling in North America and Western Europe.
NO MEANINGFUL CUSTOMER SERVICE. Wait time for customer service is frequently more than 60 minutes. Try to charge cancellation fee even after more than ten years service. Try to charge Equipment Recovery fee when they did not provide any equipment.
No

Even canelling the account leads them to screw you over

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A continuation/update of my experience with Lingo. To recap, reception was always awful and sometimes impossible. Every problem except getting paid was unfixable. Their email was turned on and off repeatedly. The contact phone number for both customer service and tech support was turned on and off. I emailed them on December 7 as a final cancellation after repeated emails and calls over 7 months asking them to roll back my account to where I had understood it to be, the basic account. My payment should have been under $20 as advertised. As of my last payment they had me up over $43. To add insult to injury, when I called to confirm that the account was closed and a refund for the remainder of the month would be forth coming, I was told they do not refund anything. I was told that emailing my cancellation was not acceptable to them. So, keep in mind, they only do things officially using a medium that does not allow one to document their actions. In addition, they are mailing me a shipping label, but I was told it definitely will not arrive before January but I would not be billed. We'll see how that turns out. Heads up, they merged with Birch Communications.

None
Bad quality, deceptive billing, customer service is turned on and off with no notice (both email and phone), they are based in Canada and do not participate in the government oversight program, they add services and increase the bill with no notice of any kind. When asked to roll back to previous service they ignore, deflect (email saying their system is down and they will get back to me and then don't respond at all after a month and a half) and out right lie.
No

Lingo is deceptive, has bad quality, is obstructive and sneaky. I tolerated them for years and they suck.

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They add services for free without asking if you want them, then they start charging for them and won't remove them. Months of calls (including multiple times when they disconnected their customer service number and email) and emails to get them to adjust my account. They never did. They are a Canadian company and they do not participate in the telecom watchdog system in Canada. As one example, one of their excuses for not reducing my account back to the most basic one was that their system was down. Two month of payments were still taken out of my account, but supposedly they couldn't adjust my account. This is on top of years of increasing my account over and over for added benefits I never asked for, nor agreed to have added. Quality of calls was bad to awful. It was never good. It was always bad, then worse and worse. I was remiss in not cancelling them.

They start out cheap
They add services for free without asking if you want them, then they start charging them and won't remove them. Months of calls (including multiple times when they disconnected their customer service number and email) and emails to get them to adjust my account. They never did. They are a Canadian company and they do not participate in the telecom watchdog system in Canada. Quality of calls was bad to awful. It was never good. It was always bad, then worse and worse.
No

Nothing but problems

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Nothing but problems with Lingo. The first router lasted a year. It took three weeks to replace it and I was not compensated for my time without telephone service. The second router lasted less than a year and I decided to cancel the service, and that took many phone calls and emails. I was told that I had to send the router back within 14 days or pay a $75 fee and that I would receive a return package. I was also charge $10 for closing the account. The return package arrived a month after the cancellation (I had paid to return the router a week after the cancellation.) I sent an email requesting verification that the router had been received and never got a response. Typically I review a product before I buy it but was suckered in by Lingo's low price. I suggest you do yourself a favor and review VOIP plans before you agree to buy the product.

Low price
Routers last less than a year. Customer Service is unreliable, unresponsive, and usually unavailable.
No

Poor customer service

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Horrible experience it’s been 3 weeks that I ported my number from Vonage and my phone still not working porplerly. Call customer service 6 times and they keep on telling me they will call me next day they are working on it. What type of company is this that they don’t know what to do to fix my phone. Horrible horrible experience. Working on getting another company to transfer my number again.

None
Horrible customer service, phone doesn’t work
No

port of number takes 28+ days

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So far the port of my number has taken 28 days. I just called Lingo Customer Care and was told that the number will be ported on Jan 19, a total of 34 days. When I call, the recorded message says that my call will be transferred to a customer service representative but then the phone hangs up. This morning when I called, I was on the phone for about 5 minutes while they tried to sell me a bunch of stuff so they could transfer my call to another company. They never even asked what I was calling about. I finally hung up and called back. I get an auto response when I send email but I never get an answer to my questions. Given the number of complaints that I have seen on the internet, I'm beginning to think I have made a huge mistake in becoming a customer of Lingo. They don't seem to value their customers.

Fast shipping of equipment after order is placed. Technical support was very helpful in instruction of how to hook up the equipment.
Takes more than a month to port number. Customer care does not respond to email. A phone call often get disconnected before talking to customer care. When calling customer care, they waste my time trying to sell everything from Dish TV to a cruise in the Caribbean before ever asking why I am calling.
No

NEVER

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HORRIBLE company; would NEVER recommend this company!!! I was a loyal customer for years - wish I had cancelled long before. Even when I cancelled they wanted their old junk router back and I had to pay the postage. They would not refund any of the overage that I had paid.

NONE
EVERYTHING
No

Horrible Service to long term customer - Lingo

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Average: 2 (1 vote)
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1.6
Average: 1.6 (1 vote)

I've been a customer of Lingo for 7 years and have been relatively happy. I work from home so phone service is critical. Sound quality hasn't been the greatest and recently calls started dropping. I was told at one point a few months back that I needed a new adapter, but then they changed their mind and said it was a port issue.
I recently experienced a full outage and was told my adapter needed to be replaced. I was told at the time it would be 1-2 days before it would be shipped and they had no options to expedite or overnight ship a replace. 4 business days later and they still can't tell me when an adapter would be out.
To make matters worse, and shame on me for not being a more observant consumer, their annual plan (which I've been on for years) is more expensive than their monthly plan! Couple that with they charge fees and taxes on the annual bill and you still receive a monthly bill of fees & taxes!! How do they get away with this! Took days and multiple phone calls to try to get an explanation, which was said very quickly in broken english, and when I asked if it could be emailed to me so I could try to understand, I was told that would be another request!!
My foolish loyalty has likely cost me money over the years and much recent frustration. Needless to say, I'm switching providers, I'll have an adapter overnighted to me and the price is way cheaper! Now to see how much trouble I'll have getting my refund! Lesson learned...always check prices before renewing plans/contracts and being a long term loyal customer means nothing anymore!!

back in 2007 and for the next several years I was happy. At the time they were one of the few that offered virtual numbers and their annual plan couldn't be beat.
No ability to expedite shipping of replacement equipment. Useless customer services. And I swear the double tax annual subscribers.
No

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Lingo

McLean , VA
United States
2004Year Founded
16%Recommend
105User Reviews
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Overall Rating

2.2285
2.74
43%
42%
53%
29%
54%

Service Locations

  • United States

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