Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

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port of number takes 28+ days

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3
Average: 3 (1 vote)
5
Average: 5 (1 vote)
1
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Average: 5 (1 vote)
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So far the port of my number has taken 28 days. I just called Lingo Customer Care and was told that the number will be ported on Jan 19, a total of 34 days. When I call, the recorded message says that my call will be transferred to a customer service representative but then the phone hangs up. This morning when I called, I was on the phone for about 5 minutes while they tried to sell me a bunch of stuff so they could transfer my call to another company. They never even asked what I was calling about. I finally hung up and called back. I get an auto response when I send email but I never get an answer to my questions. Given the number of complaints that I have seen on the internet, I'm beginning to think I have made a huge mistake in becoming a customer of Lingo. They don't seem to value their customers.
Fast shipping of equipment after order is placed. Technical support was very helpful in instruction of how to hook up the equipment.
Takes more than a month to port number. Customer care does not respond to email. A phone call often get disconnected before talking to customer care. When calling customer care, they waste my time trying to sell everything from Dish TV to a cruise in the Caribbean before ever asking why I am calling.
No

NEVER

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Average: 1 (1 vote)
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HORRIBLE company; would NEVER recommend this company!!! I was a loyal customer for years - wish I had cancelled long before. Even when I cancelled they wanted their old junk router back and I had to pay the postage. They would not refund any of the overage that I had paid.
NONE
EVERYTHING
No

Horrible Service to long term customer - Lingo

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2
Average: 2 (1 vote)
1
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1
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3
Average: 3 (1 vote)
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1.6
Average: 1.6 (1 vote)
I've been a customer of Lingo for 7 years and have been relatively happy. I work from home so phone service is critical. Sound quality hasn't been the greatest and recently calls started dropping. I was told at one point a few months back that I needed a new adapter, but then they changed their mind and said it was a port issue. I recently experienced a full outage and was told my adapter needed to be replaced. I was told at the time it would be 1-2 days before it would be shipped and they had no options to expedite or overnight ship a replace. 4 business days later and they still can't tell me when an adapter would be out. To make matters worse, and shame on me for not being a more observant consumer, their annual plan (which I've been on for years) is more expensive than their monthly plan! Couple that with they charge fees and taxes on the annual bill and you still receive a monthly bill of fees & taxes!! How do they get away with this! Took days and multiple phone calls to try to get an explanation, which was said very quickly in broken english, and when I asked if it could be emailed to me so I could try to understand, I was told that would be another request!! My foolish loyalty has likely cost me money over the years and much recent frustration. Needless to say, I'm switching providers, I'll have an adapter overnighted to me and the price is way cheaper! Now to see how much trouble I'll have getting my refund! Lesson learned...always check prices before renewing plans/contracts and being a long term loyal customer means nothing anymore!!
back in 2007 and for the next several years I was happy. At the time they were one of the few that offered virtual numbers and their annual plan couldn't be beat.
No ability to expedite shipping of replacement equipment. Useless customer services. And I swear the double tax annual subscribers.
No

Horrible company, horrible service, many illegal charges and hidden fees

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Average: 1 (1 vote)
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Lingo Inc (owned by Primus Telecommunications Canada Inc) has repeatedly refused and ignored my requests to stop charging my debit card, as I do not even use their service. I let my mom use my card to pay them once, months ago, and they charge me every month, despite my consistent requests to stop. Now, I'll have to cancel my card and file a civil claim against them. They also somehow raised their "taxes and fees" from just a couple dollars to almost $30 over this past month. I see online that many people have had this same issue with them, but they continue these illegal practices without any repentance whatsoever (maybe because they're a multinational and think US laws do not apply to them).
None
Countless hidden fees, keep charging after you cancel your service multiple times (but insists you never did, or "they didn't enter that in the system"). The last illegal charge they took from me was $73.12 (that's for one line with their most basic service)
No

lingo - Don't trust them at

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I was a customer for almost a decade with them and moved my service to a better provider. Then the called and said I need to pay for modem I told them I would like to send it back however they told me this wasn't an option and I needed to pay for them modem.
None all cons outweight any pro's.
I wouldn't do any business with them at all. They bill you for your modem when you stop doing service with them.
No

NEVER Use LINGO

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1
Average: 1 (1 vote)
1
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1
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1
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They are so bad that I am reporting them to the better business bureau. They turned off my company's phones BY MISTAKE, which they have acknowledged in an email, then guaranteed it would be on by the end of the business day. That was Monday. It is Thursday afternoon, I have called in 10+ times, and the phones are STILL NOT ON!! They are costing me hundreds of dollars per day that my phone is off, and not one person in their company cares at all. They are so pathetic that it almost seems like you're being "punked." I cannot emphasize enough how terrible, unaccountable, uncaring, dysfunctional, and incompetent this company is.
Nothing any other phone company does not offer.
This is literally THE WORST company I have ever dealt with in my life! If you use them, you will regret it.
No

Lingo expensive overseas cell calls and poor customer service

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4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
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2
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2.4
Average: 2.4 (1 vote)
I had them for about 8 years, service seemed to be OK. Their modem finally died and they gave me new Linksys modem, a huge difference in sound quality, why did they leave me for so long on that old modem! The final straw was the calls to foreign cell phones with huge monthly bills ($200-$300), I found an alternate VOIP provider with 3c a minute to UK cell phones so I switched. They sent me an e-mail saying I had to send the modem back to them within 14 days and they gave me an address, so I sent it back, when I tracked it with Fedex it had been re-directed to a new address because they had moved. A week later they sent me a UPS return label - for a different address. Next thing they had hit my account for $75 because they did not get the modem. I thought about wasting my time calling customer service but decided I had enough. Note my new VOIP provider also has a lot more features than Lingo and costs considerably less.
Tech support guys were good when I had problems. I found them better than Vonage.
Calls to UK cellphones too expensive at 39c a minute. Customer service communication poor with foreign accents.
No

LINGO service is a disaster

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2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
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1
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1.2
Average: 1.2 (1 vote)
I joined LINGO because of some customer service call for $9.95 for 6 months offer. But when I called up to join LINGO they didn't even know about the offer. Somehow they tried persuading me to join with some contract but at last they agreed (after consulting with the manager as they say)to give away the offer. There it started the disaster. I used to keep getting billed for $23.99 with taxes and fees for $12.99 every month and I had to call them up to refund the $14.00 they charged extra. And they credit that as a credit memo which will be applied next month. I had to keep calling them every month and do the same. After 3 months of constant creeping, they applied the discount to my account and somehow they lost the credit card details from my account. Once the next Invoice was generated (even though the due date is June 12 2013) they suspended my account due to non payment. Oh what more to say, I had a difficult time with Customer service guys and decided to get rid of this crap. I am not sure what more disasters are on my way, as I have to send the device back within 14 days and pay money for the service I haven't used. Moral : STAY AWAY FORM THESE LINGO GUYS.
Nothing special other than the offered prices which doesn't exist
CUSTOMER SERVICE, DROPPED CALLS, NOISE
No

Lingo is not what you are looking for

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Average: 1 (1 vote)
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Average: 2 (1 vote)
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Average: 4 (1 vote)
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Average: 2 (1 vote)
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Average: 2 (1 vote)
The phoneline had a humming for years and I used it less and less despite the good features Lingo provided. Custoemr Service could not resolve humming. Lingo had outages every so often, at the end my service did not work, the online account said my payments were not current, customer service could not figure out why this incorrect information was posted. So I caceled. Lingo told me there was no termination fee and the payment already made was the last one. Now they charged me a equipment return fee, when I complained, the customer service told me I was told, which was not correct, they also said it's always been part of the general terms/conditions, then the story changed they changed their general terms and conditions. They would not let me talk to a supervisor and hung up on me. Yes, Lingo is this kind of company.
With the contract from 2004 I had a lot of features not available anymore.
Customer Service on the phone was poor, e-mail took more than a week to get a response, resolutions took longer.
No

Bad Service + unstable internet with Lingo

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4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
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1.6
Average: 1.6 (1 vote)
Worked fine, but made home internet unstable. Customer service was terrible, raised price partway through. They cancelled service when debit card # changed number without any contact. Also, watch out for $75 charge if you don't return equipment when you quit. It's buried in the contract terms, they won't mention until after you've been charged.
No

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Lingo

McLean , VA
United States
2004Year Founded
17%Recommend
98User Reviews
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Overall Rating

2.3165
2.78
45%
44%
55%
30%
55%

Service Locations

  • United States

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