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Lingo Reviews

Lingo is a residential VoIP provider that offers home phone plans for nationwide and international calling. Lingo plans come with a number of included features, free calling to other Lingo subscribers, and even the option to keep your existing number. With Lingo, customers can make calls using their existing high-speed Internet connections to receive clear, reliable phone service. Lingo also offers customers the option to sign up for a long-term contract for bigger savings.

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Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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TERRIBLE CUSTOMER SERVICE!

user_review
3
Average: 3 (1 vote)
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)

I signed up for my elderly mom, who cannot use a cell phone. We had been happy with the service, and the price was better than AT&T, plus included 1500 minutes of long distance, which AT&T does not unless you pay a lot extra. Recently my mom's phone was out of order, and we had to wait a week to get it back working. (It was a line/cable problem.) In addition to a terribly long wait, customer service was absolutely horrible! Excessive wait times, incorrect trouble tickets, ZERO customer service on weekends. Today I am calling them about a billing question, and so far have been on hold for 1 hour and 45 minutes SO FAR. I don't want to call back and start all over, so I've got the phone on speaker and on the charger.

pricing
lack of customer service and excessive wait times
No

Horrible customer service - NO SERVICE

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1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

This is uncalled for - -absolutely no customer service when the land line will not work. Several attempts to call only to be put on hold for half an hour and then get disconnected multiple times. I strongly suggest NOT using this company. I originally had SAGE which was great but it was bought out by Birch - not as good of service - -and then Birch was purchased / acquired by Lingo Communications and there is NO SERVICE! Believe these reviews when you read them!

NONE - customer service is non-existent
No customer service and I mean NONE. To be put on hold for half hour or longer and get disconnected and have to start over is nuts! This is technical support, billing, every avenue I attempted to reach a person!
No

Lingo Communication - Terrible service and worse customer service - rural west TN

user_review
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

This is the 2nd time I have become frustrated requiring time to write a review for my Mom who has this service in West TN. It is impossible to have reliable service from this company. They now claim that they need to bury a cable under ground as the static and dysfunctionality has continued. It is particularly poor after a hard rain. My Mom has a business and uses her landline as her cell phone does not work well in her home (only by one window/door). Thus, she has essentially had virtually no service for many days. They keep saying they will send someone to bury the line, but it does not occur. They continue to make excuses rather than fixing the problem. This situation has become untenable and I plan on notifying the business business bureau and ask the to investigate further.

None that we can tell given the service and lack thereof
Difficult to get repairs done in a timely fashion. Static on line frequently which limits ability to hear callers.
No

Lingo to Impact Telecom Transition .... IDIOTS

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
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I was a Happy LINGO customer for 10+ Years. I was Happy because I only had to call customer service 1 time in that span and they sent me new equipment and everything was back on line quickly! I have spoken with no less than 10 people at IMPACT-LINGO in the last 2 months and I honestly feel bad for the employees who work there. Instead of getting to the bottom of my problems ... I got canned responses and no solutions. I have had no less than 2 different Trouble Id's and they have sent me 2 different pieces of equipment. The second time they even lied about shipping the equipment. I have spoken with Sarah, Sierra, Sarah, Sierra, Brooklyn, Jeane, Asha, Kari, Autumn, Cody, and Vanessa R (Supervisor) If you see this post ... I recommend you start looking for another job because the LEFT HAND isn't talking to the RIGHT HAND!! This is BY FAR the WORST customer service incident I have ever had!! Two months of back and forth and finally today I am told that the current equipment purchased by Impact isn't compatible with the Time Warner Cable equipment I am using. ????? I honestly quit. IMPACT ... YOU KILLED my customer LOYALTY to LINGO!!! Good Riddens! Dennis 928-941-1911

NONE
HORRIBLE CUSTOMER SERVICE!!
No

Take my advice - avoid Lingo and Impact Telecom if you have other choices

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Someone else commented that they just don't care. This is true. It's a shame that it's true for even one more person, let alone all those who won't bother to write about it. Not everybody will call them about it either because it takes too long and is too much trouble, as noted. I have decided, yesterday, to switch and leave this unconscionably poor service behind, after maybe 12 years. I'm concerned about my blood pressure after being on the phone with them every single day this week -- about two technical problems as yet unsolved and no communication about. I don't understand how they will keep customers after they royally botched this transition with Impact Telecom, and it's now August 2019, months after things should be going so well that it's unnoticeable. Worst conversion/integration of companies and technologies that I have personally experienced in 40 years. They have failed in the areas of communication, reliability, empathy, response time, being solution-oriented, allowing escalation of complaints, response from escalation, customer experience, true customer care, and competence. I would go on to describe my actual issues but it is not worth my time anymore. Just know that if you need to talk with them about anything you will be sorely disappointed in the technical service and customer service experience with the employees who are imprisoned by "our procedure." This is a warning and for the trouble and loss they've caused me I hope many will read this and not only avoid them but cancel service with them. They don't deserve to be paid for the poor business practices they represent. Call for yourself and see what I mean. The only reason I went about "1" in my rating on price is that they have compared favorably with what they claim to do for you. I truly wanted to make my "1" ratings zeroes but the only option there would have been to leave them all blank.

My phone had dial tone -- yippee!
Everything else
No

Nothing but problems and poor service

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
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Average: 1 (1 vote)
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Average: 1 (1 vote)
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1
Average: 1 (1 vote)

Most horrible customer service and they simply don't care how many consumers are upset . We were with Priimus telecommunications for 15 yrs no issues but since Birch and now Lingo took over its became a nightmare.My international service stopped working and I called 10 times for last 5 days and no one to talk to .. Hold time range from 25- to 75 minutes and then the rep doesn't know what you are referring to so they transfer you again yet to another incompetent customer service rep who again simply doesn't know why there is an issue with long distance calls for 5 days . I asked to talk to supervisor, no luck so I canceled he service!! The cheap cost is not worth it .Bad customer service , horrible communication and lame service all around Goodbye Lingo never again .!!!

Cheap rates
Poor customer service , luck of communications , rude answer service , hold time to access 75m , long distance issues , luck of knowledge from rep who are in tech support and suppose to resolve issues .
No

Lingo - Birch Bad Customer Service

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2
Average: 2 (1 vote)
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Average: 4 (1 vote)
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
2
Average: 2 (1 vote)
1
Average: 1 (1 vote)

We were happy with Lingo service since 2005. However, the current customer service from their current parent company (Birch Telecom - since March 2016) is of no value. It is easy to reach the company at their sales line (still the old Lingo organization), but a nightmare to reach customer service (Birch Telecom). We spent several hours on hold today before we were able to reach a customer service representative to cancel our account -- such bad service, we could not even make phone calls any more. We received an automated cancelation confirmation e-mail with information about how to e-mail the company. E-mail messages to [email protected] are rejected -- "You have reached an email address that is not monitored for responses." Additionally, the cancellation e-mail told us they would send a return label (and charge us $9.95 for the label) to return a Lingo adapter. The problem is that we never received a Lingo adapter; we used our own equipment to connect to the service. They also threatened to charge us $75.00 equipment recovery fee for equipment we never received from Lingo. At one time, Lingo was a reliable US company. Now, Lingo is a scam company that should be avoided -- don't even consider trying any of their services -- find a reliable competitor for VoIP phone service.

Good company when they first started. In 2005 they were a reliable US company. Reasonable price for unlimited calling in North America and Western Europe.
NO MEANINGFUL CUSTOMER SERVICE. Wait time for customer service is frequently more than 60 minutes. Try to charge cancellation fee even after more than ten years service. Try to charge Equipment Recovery fee when they did not provide any equipment.
No

Even canelling the account leads them to screw you over

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

A continuation/update of my experience with Lingo. To recap, reception was always awful and sometimes impossible. Every problem except getting paid was unfixable. Their email was turned on and off repeatedly. The contact phone number for both customer service and tech support was turned on and off. I emailed them on December 7 as a final cancellation after repeated emails and calls over 7 months asking them to roll back my account to where I had understood it to be, the basic account. My payment should have been under $20 as advertised. As of my last payment they had me up over $43. To add insult to injury, when I called to confirm that the account was closed and a refund for the remainder of the month would be forth coming, I was told they do not refund anything. I was told that emailing my cancellation was not acceptable to them. So, keep in mind, they only do things officially using a medium that does not allow one to document their actions. In addition, they are mailing me a shipping label, but I was told it definitely will not arrive before January but I would not be billed. We'll see how that turns out. Heads up, they merged with Birch Communications.

None
Bad quality, deceptive billing, customer service is turned on and off with no notice (both email and phone), they are based in Canada and do not participate in the government oversight program, they add services and increase the bill with no notice of any kind. When asked to roll back to previous service they ignore, deflect (email saying their system is down and they will get back to me and then don't respond at all after a month and a half) and out right lie.
No

Lingo is deceptive, has bad quality, is obstructive and sneaky. I tolerated them for years and they suck.

user_review
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
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Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

They add services for free without asking if you want them, then they start charging for them and won't remove them. Months of calls (including multiple times when they disconnected their customer service number and email) and emails to get them to adjust my account. They never did. They are a Canadian company and they do not participate in the telecom watchdog system in Canada. As one example, one of their excuses for not reducing my account back to the most basic one was that their system was down. Two month of payments were still taken out of my account, but supposedly they couldn't adjust my account. This is on top of years of increasing my account over and over for added benefits I never asked for, nor agreed to have added. Quality of calls was bad to awful. It was never good. It was always bad, then worse and worse. I was remiss in not cancelling them.

They start out cheap
They add services for free without asking if you want them, then they start charging them and won't remove them. Months of calls (including multiple times when they disconnected their customer service number and email) and emails to get them to adjust my account. They never did. They are a Canadian company and they do not participate in the telecom watchdog system in Canada. Quality of calls was bad to awful. It was never good. It was always bad, then worse and worse.
No

Nothing but problems

user_review
1
Average: 1 (1 vote)
3
Average: 3 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)
1
Average: 1 (1 vote)

Nothing but problems with Lingo. The first router lasted a year. It took three weeks to replace it and I was not compensated for my time without telephone service. The second router lasted less than a year and I decided to cancel the service, and that took many phone calls and emails. I was told that I had to send the router back within 14 days or pay a $75 fee and that I would receive a return package. I was also charge $10 for closing the account. The return package arrived a month after the cancellation (I had paid to return the router a week after the cancellation.) I sent an email requesting verification that the router had been received and never got a response. Typically I review a product before I buy it but was suckered in by Lingo's low price. I suggest you do yourself a favor and review VOIP plans before you agree to buy the product.

Low price
Routers last less than a year. Customer Service is unreliable, unresponsive, and usually unavailable.
No

Pages

Lingo

McLean , VA
United States
2004Year Founded
15%Recommend
109User Reviews
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Overall Rating

2.1835
2.72
43%
42%
53%
29%
54%

Service Locations

  • United States

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