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ClarityTel vs RingCentral
Compare ClarityTel vs RingCentral. Find out whether ClarityTel or RingCentral is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ClarityTel and RingCentral and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 2 Reviews
- 136 Reviews
ClarityTel provides top-of-the-line voice and fax solutions for business, as well as a comprehensive suite of advanced business communication solutions, such as SIP trunking, live answering service, call recording module, and more. Since 2003,...
RingCentral delivers top-of-the-line cloud-based phone systems and solutions for businesses. Trusted by more than 300,000 businesses worldwide (including recognized brands such as BMW, Twitter, and Guess) RingCentral is committed to eliminating...
- Business VoIP - $19.99
- ClarityTel Auto Attendant - $9.99
- Hosted PBX Seat - $19.99
- Metered SIP Trunk - $9.99
- Unlimited SIP Trunk - $19.99
- Basic - $99.99
- RingCentral Enterprise - $44.99
- RingCentral Premium - $34.99
- RingCentral Standard - $24.99
Users Average Rating
Recent User Reviews
I transferred approximately 20 accounts to ClarityTel. The process took several months, mainly because the telephone company I transferred from was very uncooperative. Throughout the transition, Derrick stayed on the case and remained completely responsive to my needs and the needs of my customers . This included after hours and weekend attention when necessary. In any introduction of a new technology to customers who are used to doing things a certain way, you're going to have questions and perhaps some misunderstandings. I've got to say that with the intense focus on this block of customers, service disruptions were kept to an absolute minimum. Several years have now passed since the cut over to ClarityTel. As proof of the usefulness of the software along with it's ease of use and functionality I am happy to report that practically all of the customers involved have remained on the service. ClarityTel offers a great service at a very fair price. I am very pleased that I chose to place my customers on their platform. Their systems are highly capable and extremely reliable. I couldn't ask for more.
We switched to ClarityTel after our then-provider went out of business. We're a call center in Buffalo, NY, with 50+ users and so far so good. The price is really one of the best we've seen in our years using different VoIP systems, and we have not yet experienced any drawbacks (it's been 4 months). I would recommend ClarityTel thus far.
I contracted with #Ring Central for VoIp phone service for my small business in 2013. It went pretty well with #Ring Central for the first few years. I started have technical issues with the #Ring Central phone and had to use the customer service. #Ring Central customer service uses off US shore call centers. It is very difficult to understand the #Ring Central CSR's. Fast forward to 2019. I was fed-up with the #Ring Central customer service so I switched carriers. After porting my number to the new carrier I contacted #Ring Central customer service to cancel. The #Ring Central CSR informed me that I was in a contract and would have to pay $300 to leave. The #Ring Central CSR informed me that I was in an auto renew contract and I missed the grace period to cancel. I contacted a California attorney. I was told that as of July 2018 companies that are located in CA. can no longer auto renew contracts UNLESS they give the customer written notice of the contract renewal. California statuate Effective: July 1, 2018 West's Ann.Cal.Bus. & Prof.Code § 17602 § 17602. Automatic renewal or continuous service offers; prohibited activities; cancellation mechanism; notice of material change in terms; application of requirements (a) It shall be unlawful for any business that makes an automatic renewal offer or continuous service offer to a consumer in this state to do any of the following: (1) Fail to present the automatic renewal offer terms or continuous service offer terms in a clear and conspicuous manner before the subscription or purchasing agreement is fulfilled and in visual proximity, or in the case of an offer conveyed by voice, in temporal proximity, to the request for consent to the offer. If the offer also includes a free gift or trial, the offer shall include a clear and conspicuous explanation of the price that will be charged after the trial ends or the manner in which the subscription or purchasing agreement pricing will change upon conclusion of the trial. (2) Charge the consumer's credit or debit card, or the consumer's account with a third party, for an automatic renewal or continuous service without first obtaining the consumer's affirmative consent to the agreement containing the automatic renewal offer terms or continuous service offer terms, including the terms of an automatic renewal offer or continuous service offer that is made at a promotional or discounted price for a limited period of time. (3) Fail to provide an acknowledgment that includes the automatic renewal offer terms or continuous service offer terms, cancellation policy, and information regarding how to cancel in a manner that is capable of being retained by the consumer. If the automatic renewal offer or continuous service offer includes a free gift or trial, the business shall also disclose in the acknowledgment how to cancel, and allow the consumer to cancel, the automatic renewal or continuous service before the consumer pays for the goods or services. (b) A business that makes an automatic renewal offer or continuous service offer shall provide a toll-free telephone number, electronic mail address, a postal address if the seller directly bills the consumer, or it shall provide another cost-effective, timely, and easy-to-use mechanism for cancellation that shall be described in the acknowledgment specified in paragraph (3) of subdivision (a). (c) In addition to the requirements of subdivision (b), a consumer who accepts an automatic renewal or continuous service offer online shall be allowed to terminate the automatic renewal or continuous service exclusively online, which may include a termination email formatted and provided by the business that a consumer can send to the business without additional information. (d) In the case of a material change in the terms of the automatic renewal or continuous service that has been accepted by a consumer in this state, the business shall provide the consumer with a clear and conspicuous notice of the material change and provide information regarding how to cancel in a manner that is capable of being retained by the consumer. (e) The requirements of this article shall apply only prior to the completion of the initial order for the automatic renewal or continuous service, except as follows: (1) The requirement in paragraph (3) of subdivision (a) may be fulfilled after completion of the initial order. (2) The requirement in subdivision (d) shall be fulfilled prior to implementation of the material change. (f) This section shall become operative on July 1, 2018. After sending the opinion letter and the above statute to #Ring Central customer service, I was informed that they would "waive" the ETF and close my account. I WON!!!!!
I signed up with Ring Central under a year ago. In that time span, I've had four major outages with phone service and calling for technical support has been awful! They use language lay people can't understand, are terrible with follow-up and then continue to try and "fix" the problem after the issue is resolved. An average phone call to tech support takes me 1-2 hours and I am often incredibly frustrated by their lack of ability to clarify or explain the questions they ask. Most recently, they lost my case file and didn't record any notes and I've had to start over from scratch. I have to assign stars so I've given them one because at least they have an app I can put on my cell phone to use when I'm out of office. If you're a small business, sole proprietorship, or non-profit organization without any technical support, DO NOT USE THIS COMPANY. They are impossible to work with!