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Talk Times vs ShoreTel Sky
Compare Talk Times vs ShoreTel Sky. Find out whether Talk Times or ShoreTel Sky is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Talk Times and ShoreTel Sky and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 0 Reviews
- 36 Reviews
February 2010 update: We were unable to find a working website for Talk Times. The provider is probably out of business.
ShoreTel Sky is a cloud communications company that provides phones and phone service applications with an emphasis on customer service and satisfaction.
ShoreTel Sky has 11 years of experience in cloud-based business phone solutions....
- Headquater Country:
- Founder Year: 2005
- Website: www.shoretel.com
- Headquater Country: United States
- Founder Year: 2000
Users Average Rating
Recent User Reviews
VelocityTel has some problems. They use an adapter, made by Grandstream, positioned between your router and your phones that I find highly unreliable. I have 3 lines. I can not be certain at any point that all three lines will be working, or even one. I just know that several times a day, an adapter will start flashing red, which means there is a problem. sometimes it will go for hours. Sometimes it will reset in a few minutes. The tech support people are always helpful, but the reliability sucks. I don't know with certanty that the adapter is the problem. I do know that I can swap out a problem adapter, and the problem disappears, for the moment.
Phones keep rebooting randomly during conversations. The app for Windows keeps crashing machines. They give us fixes that don't fix anything, or say that a fix is in testing (but it missed the last release cycle). These types of things should not be happening in a stable product. We are a simple business. No call center, just a receptionist up front that takes general calls and direct-dial to our people (so their volume isn't too high). Nothing fancy, no call queues. Voicemail transcription is OK, but they don't tell you up front that it is limited to 30 minutes/month before starting extra charges. If I had to do it all over again I wouldn't do it with ShoreTel Cloud.
Newly installed ShoreTel System and we can't have ringtone differentiation between an outside call and an internal call! Really. Our 10 year old Avaya system could handle that. Maybe too much focus on cool cloud stuff and not enough on the basics. ShoreTel needs to get real and actually understand hoe their customers operate.