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ShoreTel Sky vs Voip.com Cloud PBX
Compare ShoreTel Sky vs Voip.com Cloud PBX. Find out whether ShoreTel Sky or Voip.com Cloud PBX is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ShoreTel Sky and Voip.com Cloud PBX and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 36 Reviews
- 2 Reviews
ShoreTel Sky is a cloud communications company that provides phones and phone service applications with an emphasis on customer service and satisfaction.
ShoreTel Sky has 11 years of experience in cloud-based business phone solutions....
- Website: www.shoretel.com
- Headquater Country: United States
- Founder Year: 2000
- Headquater Country:
- Founder Year: 2006
Users Average Rating
Recent User Reviews
Phones keep rebooting randomly during conversations. The app for Windows keeps crashing machines. They give us fixes that don't fix anything, or say that a fix is in testing (but it missed the last release cycle). These types of things should not be happening in a stable product. We are a simple business. No call center, just a receptionist up front that takes general calls and direct-dial to our people (so their volume isn't too high). Nothing fancy, no call queues. Voicemail transcription is OK, but they don't tell you up front that it is limited to 30 minutes/month before starting extra charges. If I had to do it all over again I wouldn't do it with ShoreTel Cloud.
Newly installed ShoreTel System and we can't have ringtone differentiation between an outside call and an internal call! Really. Our 10 year old Avaya system could handle that. Maybe too much focus on cool cloud stuff and not enough on the basics. ShoreTel needs to get real and actually understand hoe their customers operate.
I am in charge of IT at a mid-sized company that fields and makes a large number of phone calls everyday. Voip.com's Cloud PBX business solution has been a wonderful weight off my shoulders after having to constantly be messing with our last phone system that was always going down. So far, we have not had any issues with the Voip.com solution and would recommend it to anyone who wants a pain-free solution to their phone system troubles. I should also mention that it's pretty affordable considering all the features you get.
We switched to Voip.com Cloud PBX for business about 3 months ago and have been thoroughly impressed with the level of service provided both by the customer support team, as well as the quality of the actual phone service. Set-up was a breeze, and the phone system just works as you would expect a 25 person strong business phone system would work. If you're looking for a solid phone service provider that also provides your phone system with some very useful features like mobile app integration, I don't think you can go wrong with Voip.com's Cloud PBX.