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ShoreTel Sky vs Star2Star Communications
Compare ShoreTel Sky vs Star2Star Communications. Find out whether ShoreTel Sky or Star2Star Communications is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ShoreTel Sky and Star2Star Communications and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 36 Reviews
- 6 Reviews
ShoreTel Sky is a cloud communications company that provides phones and phone service applications with an emphasis on customer service and satisfaction.
ShoreTel Sky has 11 years of experience in cloud-based business phone solutions....
Founded in 2006, Star2Star provides cloud-based VoIP services to businesses of all sizes. Their flexible and scalable solutions grow with businesses and help them save costs through flexible pricing, multiple hardware options, and more. In fact,...
- Basic UC Bundle - N/A
- Premium UC Bundle - N/A
- Professional UC Bundle - N/A
- Starter UC Bundle - $10.99
Users Average Rating
Recent User Reviews
Phones keep rebooting randomly during conversations. The app for Windows keeps crashing machines. They give us fixes that don't fix anything, or say that a fix is in testing (but it missed the last release cycle). These types of things should not be happening in a stable product. We are a simple business. No call center, just a receptionist up front that takes general calls and direct-dial to our people (so their volume isn't too high). Nothing fancy, no call queues. Voicemail transcription is OK, but they don't tell you up front that it is limited to 30 minutes/month before starting extra charges. If I had to do it all over again I wouldn't do it with ShoreTel Cloud.
Newly installed ShoreTel System and we can't have ringtone differentiation between an outside call and an internal call! Really. Our 10 year old Avaya system could handle that. Maybe too much focus on cool cloud stuff and not enough on the basics. ShoreTel needs to get real and actually understand hoe their customers operate.
I wish I could rate them as a 0. Terrible company, terrible service, terribe support. Don't use them.
We were using Star2Star for our businesses phone system and we decided to upgrade to a more modern system (using soft/hard phones). When the system was installed there was nothing bu problems. Everything from trying to transfer calls to other phones all the way to customers not being able to hear us. We were told by Star2Star that they would work with us to help fix the system...that was a lie. Call after call, we were never able to speak with someone who could help us. It was always the same answer, "we will get back with you...". We as a company talk to our customers daily. With a phone system causing an inconvenience to our customers, we needed something to be done immediately. We then tried to speak with the "higher ups" hoping they would be able to fix the problems that we were having.They expected us to use there tech team who had no idea what was happening and would not help us. We had the system installed a few weeks before we told them to take it back and that we would no longer be using it. If you are thinking of trying Star2Star, BEWARE! You will regret your the experience.