Virtual events are very much like many other kinds of meetings; only they take place over the internet. This technology allows visitors and businesses to collaborate, share information, connect with...
ShoreTel Sky vs Mitel MiCloud Business
Compare ShoreTel Sky vs Mitel MiCloud Business. Find out whether ShoreTel Sky or Mitel MiCloud Business is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ShoreTel Sky and Mitel MiCloud Business and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 36 Reviews
- 24 Reviews
ShoreTel Sky is a cloud communications company that provides phones and phone service applications with an emphasis on customer service and satisfaction.
ShoreTel Sky has 11 years of experience in cloud-based business phone solutions....
Serving more than 60 million users in over 100 countries around the world, Mitel is an industry leader in providing business communication solutions. They offer business phone systems, mobile services, collaboration applications, and contact...
- MiCloud Office Elite - $29.99
- MiCloud Office Essentials - $19.99
- MiCloud Office Premium - $24.99
- Mitel MiCloud Business Advanced - $20.00
- Mitel MiCloud Business Extension Only - $12.50
- Mitel MiCloud Business Extension Only with Voicemail - $15.00
- Mitel MiCloud Business Lite - $17.50
Users Average Rating
Recent User Reviews
Phones keep rebooting randomly during conversations. The app for Windows keeps crashing machines. They give us fixes that don't fix anything, or say that a fix is in testing (but it missed the last release cycle). These types of things should not be happening in a stable product. We are a simple business. No call center, just a receptionist up front that takes general calls and direct-dial to our people (so their volume isn't too high). Nothing fancy, no call queues. Voicemail transcription is OK, but they don't tell you up front that it is limited to 30 minutes/month before starting extra charges. If I had to do it all over again I wouldn't do it with ShoreTel Cloud.
Newly installed ShoreTel System and we can't have ringtone differentiation between an outside call and an internal call! Really. Our 10 year old Avaya system could handle that. Maybe too much focus on cool cloud stuff and not enough on the basics. ShoreTel needs to get real and actually understand hoe their customers operate.
Since the beginning of 2018 Mitel has decided to outsource there customer service. Service has dramatically deteriorated. It used to be quite good. You cannot get a rapid response to serious issues that are impacting service. When you do get a response, the tech is incompetent. You can end up waiting for a week or more while the problem is supposedly being addressed, and then find out it was not resolved due to incompetence. We have been forced to cancel our contract as a result, as this is a business critical function.
This is in regard to some of the posts I have read here. We installed a Mitel Hosted service and have received excellent support and call quality. I have a bit of data background and really understand what it takes to make this hosted thing work which is...INFRASTRUCTURE. Not only the cat5/6 cable and terminations done properly but the Power over Ethernet switches need to be configured/managed by someone familiar with voice priority. Another big issue is that many Internet providers configure their cable modems with SIP ALG turned on which is a no no regarding the Mitel product. Mitel is not SIP and that feature causes a lot of issues. Another provider mistake is the fact they they quite often have the internal Firewall turned on in the cable modem...another feature that causes problems. Probably the biggest factor of all is the provider or person that sold you the service..if you ask me it should always be from a Mitel Dealer/Partner... that is someone that understands the product, how it works and how to make you happy. We deal with the Mitel Partner on any issue that arises and always receive great support. You have the option of calling Mitel directly but just like any other large organization you have to deal with "HOLD TIME" Anyone can purchase a hosted product on line but i highly discourage that. Utilize someone that really has a background in servicing that type of product (Mitel or any other) and is willing to commit the time and resources necessary to get you through this not so easy transition.