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ShoreTel Sky vs Earthlink Business Voice
Compare ShoreTel Sky vs Earthlink Business Voice. Find out whether ShoreTel Sky or Earthlink Business Voice is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ShoreTel Sky and Earthlink Business Voice and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 36 Reviews
- 1 Reviews
ShoreTel Sky is a cloud communications company that provides phones and phone service applications with an emphasis on customer service and satisfaction.
ShoreTel Sky has 11 years of experience in cloud-based business phone solutions....
Earthlink Business Voice offers affordable business solutions that provide IT services to over 150,000 businesses with about 1 million customers nationwide. EarthLink empowers customers with managed services including cloud computing, hosted PBX...
- Website: www.shoretel.com
- Headquater Country: United States
- Founder Year: 2000
- Headquater Country:
- Founder Year: 1994
Users Average Rating
Recent User Reviews
Phones keep rebooting randomly during conversations. The app for Windows keeps crashing machines. They give us fixes that don't fix anything, or say that a fix is in testing (but it missed the last release cycle). These types of things should not be happening in a stable product. We are a simple business. No call center, just a receptionist up front that takes general calls and direct-dial to our people (so their volume isn't too high). Nothing fancy, no call queues. Voicemail transcription is OK, but they don't tell you up front that it is limited to 30 minutes/month before starting extra charges. If I had to do it all over again I wouldn't do it with ShoreTel Cloud.
Newly installed ShoreTel System and we can't have ringtone differentiation between an outside call and an internal call! Really. Our 10 year old Avaya system could handle that. Maybe too much focus on cool cloud stuff and not enough on the basics. ShoreTel needs to get real and actually understand hoe their customers operate.
As IT Manager for a Software Company in Mississippi, I worked with my peers to greatly research VOIP providers in the area to upgrade our PBX system. Going to other service providers the cost would be outrageous for the same service or the other providers would fall short on quality and not take responsibility for the whole system. Earthlink came in with a wonderful complete all-in-one solution to our needs at a great price. We get a great QoS with Earthlink as the backbone is their the ISP connection that they service, thus by not having a third-party there is not fingerpointing. Moveover, Earthlink also installs and maintains POE switches, router, the VLAN for the phones the UPS and even has local service technicians for all points of the setup to provide wonderful customer service. We have an onsite generator which the POE Switches plug into, thus even during a power-outage we have working phones and great phone quality --- which is key for our software support department. Moreover, we get the many benefits of VOIP technology which is the present and extended future of unified communication.