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ShoreTel Sky vs Dialpad

Compare ShoreTel Sky vs Dialpad. Find out whether ShoreTel Sky or Dialpad is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ShoreTel Sky and Dialpad and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 36 Reviews
  • 2 Reviews
4.4
3

Overview:

ShoreTel Sky is a cloud communications company that provides phones and phone service applications with an emphasis on customer service and satisfaction. 

ShoreTel Sky has 11 years of experience in cloud-based business phone solutions....

Dialpad offers business VoIP services and features HD voice, group video chat, conferencing, and more with their comprehensive unified communications platform. Dialpad was designed and put together with the objective of providing unified voice...

Provider Info

  • Website: www.shoretel.com
  • Headquater Country: United States
  • Founder Year: 2000
  • Website: Dialpad
  • Headquater Country: United States
  • Founder Year: 2015

Plans Available*

  • N/A
  • Enterprise - $35.00
  • Pro - $30.00
  • Standard - $20.00

Users Average Rating

Recent User Reviews

Phones keep rebooting randomly during conversations. The app for Windows keeps crashing machines. They give us fixes that don't fix anything, or say that a fix is in testing (but it missed the last release cycle). These types of things should not be happening in a stable product. We are a simple business. No call center, just a receptionist up front that takes general calls and direct-dial to our people (so their volume isn't too high). Nothing fancy, no call queues. Voicemail transcription is OK, but they don't tell you up front that it is limited to 30 minutes/month before starting extra charges. If I had to do it all over again I wouldn't do it with ShoreTel Cloud.

FrustratedCustomer March 24th, 2017

Newly installed ShoreTel System and we can't have ringtone differentiation between an outside call and an internal call! Really. Our 10 year old Avaya system could handle that. Maybe too much focus on cool cloud stuff and not enough on the basics. ShoreTel needs to get real and actually understand hoe their customers operate.

Zeek4M February 12th, 2016

We've been using Dialpad since it was Switch.co, and it has been reliable, and with good quality audio. We have experienced no problems, and the price was great for the features it included. We also use the included Uberconference, and it also works well.

tnblumer August 4th, 2017

No customer service on weekends or after hours. No way to call them for support only email or chat, and even then, nobody reads or responds on the weekend. The price is good if the service worked, but I don't receive my calls. I opened a ticket about it but they stopped working on it. My business is dead in the water without calls. I tried to port my number away from them but nobody is answering the phone to even figure out the details. My bill has no details that the winning provider would need to get my number. I am really stuck.

seroque September 25th, 2016
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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