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ShoreTel Sky vs CommPeak

Compare ShoreTel Sky vs CommPeak. Find out whether ShoreTel Sky or CommPeak is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ShoreTel Sky and CommPeak and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 36 Reviews
  • 2 Reviews
4.4
1.5

Overview:

ShoreTel Sky is a cloud communications company that provides phones and phone service applications with an emphasis on customer service and satisfaction. 

ShoreTel Sky has 11 years of experience in cloud-based business phone solutions....

CommPeak offers affordable, wholesale VoIP services for all types of businesses.

New CommPeak developments

CommPeak is working developing wholesale SMS origination that will allow you to use your SIP trunking system to send and...

Provider Info

  • Website: www.shoretel.com
  • Headquater Country: United States
  • Founder Year: 2000

Plans Available*

  • N/A
  • N/A

Users Average Rating

Recent User Reviews

Phones keep rebooting randomly during conversations. The app for Windows keeps crashing machines. They give us fixes that don't fix anything, or say that a fix is in testing (but it missed the last release cycle). These types of things should not be happening in a stable product. We are a simple business. No call center, just a receptionist up front that takes general calls and direct-dial to our people (so their volume isn't too high). Nothing fancy, no call queues. Voicemail transcription is OK, but they don't tell you up front that it is limited to 30 minutes/month before starting extra charges. If I had to do it all over again I wouldn't do it with ShoreTel Cloud.

FrustratedCustomer March 24th, 2017

Newly installed ShoreTel System and we can't have ringtone differentiation between an outside call and an internal call! Really. Our 10 year old Avaya system could handle that. Maybe too much focus on cool cloud stuff and not enough on the basics. ShoreTel needs to get real and actually understand hoe their customers operate.

Zeek4M February 12th, 2016

Signed up with commpeak, got all the way through setup, and wanted to clarify the technical route. Then the agent told me that there was a minimum average call duration for the service (despite them offering per-second billing) and that if I didn't meet the average then my service would be cut off. CUT OFF. She tried to debate with me what that meant, but I run a callcenter, I don't have time to mess around with maybes. Suggest staying away from these dishonest people.

asf342teff235 April 2nd, 2019

We've been with Commpeak for a couple of weeks. Everything worked fine, but suddenly no traffic possible. Commercial issues, pricint went suddenly up and then they just stop your traffice. That is unacceptable. They raised our pricing from 0.009 to 0.3 in one day. We stopped routing through them because this is strange behaviour. So be carefull, they want you to be customer, let you pay your prepaid amount, but then it stops. So, don't upload to much money if you want to use them, use only small amounts. Be aware of sudden price changes and not being able to make any call because of commercial issues. Get a backup connection somewhere else.

udotja July 10th, 2017
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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