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ShoreTel Sky vs CenturyLink
Compare ShoreTel Sky vs CenturyLink. Find out whether ShoreTel Sky or CenturyLink is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ShoreTel Sky and CenturyLink and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 36 Reviews
- 25 Reviews
ShoreTel Sky is a cloud communications company that provides phones and phone service applications with an emphasis on customer service and satisfaction.
ShoreTel Sky has 11 years of experience in cloud-based business phone solutions....
CenturyLink is a full-service provider that offers communication solutions for residences as well as small, medium, and enterprise businesses. They can provide customers with solutions for internet, business phone, residential phone, and TV...
Users Average Rating
Recent User Reviews
Phones keep rebooting randomly during conversations. The app for Windows keeps crashing machines. They give us fixes that don't fix anything, or say that a fix is in testing (but it missed the last release cycle). These types of things should not be happening in a stable product. We are a simple business. No call center, just a receptionist up front that takes general calls and direct-dial to our people (so their volume isn't too high). Nothing fancy, no call queues. Voicemail transcription is OK, but they don't tell you up front that it is limited to 30 minutes/month before starting extra charges. If I had to do it all over again I wouldn't do it with ShoreTel Cloud.
Newly installed ShoreTel System and we can't have ringtone differentiation between an outside call and an internal call! Really. Our 10 year old Avaya system could handle that. Maybe too much focus on cool cloud stuff and not enough on the basics. ShoreTel needs to get real and actually understand hoe their customers operate.
It can get worse than Comcast/Xfinity & CenturyLink is it. Their modem drops signal MULTIPLE MULTIPLE times every day. "Customer service" mocks you & then "accidentally" disconnects you. Smoke signals are more effective than this worthless company's service.
When its worked, its been fine, and was the only option for a while. However, talking to customer service is annoying...they do not understand the idea that their company's errors cause major inconveniences that go beyond the dollar amount of the service. On multiple occasions in the past year was my wife's work at home jeopardized because of the inability to correctly provide service. I had to escalate to management, who did nothing, and finally to corporate, who agreed with me and FINALLY fixed the problem. This is a company who refuses to accept accountability and responsibility.