GoTalk vs Verizon

I switched recently from a Century Link landline to Verizon Home Phone and am terribly disappointed. Right now I am trying to call American Express customer service, an 800 number, and get a busy signal before I even dial. This happens often, and it makes no difference whether I use 1 at the beginning or not. (That is when it works at all; obviously when it gives a busy signal I can't dial anything.) Moreover, someone added their own Verizon Home Phone to my account, and Verizon Live Chat promised twice to take the fraudulent phone off my bill and did not do it. I an currently\being charged $128 a month for the home phone and a limited internet line I've had for years which costs about $40 a month. Hopefully the Better Business Bureau will make it possible to remove this stolen line (I filed a complaint last night), but Verizon would not do it on their own. Most serious, however, is the fact that it so often fails to work. Sometimes we need to call in an emergency, and if I couldn't get at my cell phone (which is not Verizon) there would be no help. A phone call once saved my life after a very serious accident, and Verizon Home Phone would not have saved it. Heart attack? Beep beep beep. Gunshot wound? Beep beep beep. House on fire? Beep beep beep. If you have a landline, keep it as long as you can even i it costs more with a long-distance carrier. (I recommend Pioneer long distance for people who don't make a lot of long distance calls or very long ones; basic charge is only $12 a month.) Switching to Verizon Home Phone will give you endless frustration and could cost your or a loved one's life.