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Cox Communications vs Mitel MiCloud Business
Compare Cox Communications vs Mitel MiCloud Business. Find out whether Cox Communications or Mitel MiCloud Business is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Cox Communications and Mitel MiCloud Business and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 2 Reviews
- 24 Reviews
Cox Communications is a Internet Service Provider, a Cable Television provider, and a VoIP service/phone service provider in various states around the United States.
Cox operates in the following states:
Serving more than 60 million users in over 100 countries around the world, Mitel is an industry leader in providing business communication solutions. They offer business phone systems, mobile services, collaboration applications, and contact...
- Headquater Country:
- Founder Year: 1996
- Website: mitel.com
- Headquater Country: Canada
- Founder Year: 2001
- MiCloud Office Elite - $29.99
- MiCloud Office Essentials - $19.99
- MiCloud Office Premium - $24.99
- Mitel MiCloud Business Advanced - $20.00
- Mitel MiCloud Business Extension Only - $12.50
- Mitel MiCloud Business Extension Only with Voicemail - $15.00
- Mitel MiCloud Business Lite - $17.50
Users Average Rating
Recent User Reviews
I moved to Cox Cable because of the decent price they were offering which works for what I needed, but instead they sold me something I absolutely did not need. When I called back after a month(Just trying to be nice so I tried it out)to cancel the services I did not need, once again a customer rep( Shannon from Las Vegas)was doing everything she can to discourage me from removing some of my services. Why can't they understand that some people just don't need/want the services they are trying to shove down your throat. Who needs a home phone this days? And cable, one day will be obsolete!!! Cox cable is now turning out to be a bad decision I made. I guess cancelation is my best option
I was dumb enough to fall for the bundle from Cox for TV, Internet, and Phone. I did explain at the time that I only needed basic phone service with NO long distance, no added features, and a minimum charge for the phone service. The first month bill came in with charges for both long distance and collect calls. I live alone and know I did not place the calls or accept any collect calls. Checking the bill ALL of the long distance calls were operater assisted calls. I called Cox and was told by the CSR that they would check to find out why the blocks weren't working, then transferred to billing where the calls were credited back to my account. Second month: More charges for both long distance and collect calls! Same proceedure, called customer service and was told that she would escalate the issue to tech support to find out why the blocks were not working then another transfer to billing (with the long hold time, of course) where I was issued a credit. Third month: $300 dollars in long distance and collect calls! Again, called Customer Service where they will send the issue to tech support to find out why the blocks weren't working, and another transfer to billing where I was told that they can't block those calls AND that they don't issue credit for them! I called their corporate office in Atlanta and spoke to the problem resolution people who told me: They CAN block those calls and will find out why the block isn't working. They DID issue a credit for the calls. THEN they explained that if you have an answering machine and it picks up you WILL be charged for a collect call, even though you didn't actually answer the phone! They never did explain the operated assisted long distance calls though, or why their system isn't blocking them!
Since the beginning of 2018 Mitel has decided to outsource there customer service. Service has dramatically deteriorated. It used to be quite good. You cannot get a rapid response to serious issues that are impacting service. When you do get a response, the tech is incompetent. You can end up waiting for a week or more while the problem is supposedly being addressed, and then find out it was not resolved due to incompetence. We have been forced to cancel our contract as a result, as this is a business critical function.
This is in regard to some of the posts I have read here. We installed a Mitel Hosted service and have received excellent support and call quality. I have a bit of data background and really understand what it takes to make this hosted thing work which is...INFRASTRUCTURE. Not only the cat5/6 cable and terminations done properly but the Power over Ethernet switches need to be configured/managed by someone familiar with voice priority. Another big issue is that many Internet providers configure their cable modems with SIP ALG turned on which is a no no regarding the Mitel product. Mitel is not SIP and that feature causes a lot of issues. Another provider mistake is the fact they they quite often have the internal Firewall turned on in the cable modem...another feature that causes problems. Probably the biggest factor of all is the provider or person that sold you the service..if you ask me it should always be from a Mitel Dealer/Partner... that is someone that understands the product, how it works and how to make you happy. We deal with the Mitel Partner on any issue that arises and always receive great support. You have the option of calling Mitel directly but just like any other large organization you have to deal with "HOLD TIME" Anyone can purchase a hosted product on line but i highly discourage that. Utilize someone that really has a background in servicing that type of product (Mitel or any other) and is willing to commit the time and resources necessary to get you through this not so easy transition.