Speech analytics is a relatively new frontier in the contact center technology market--but one that is quickly growing and gaining popularity. With speech analytics, contact centers get the ability...
AVAD Technologies vs Fonality
Compare AVAD Technologies vs Fonality. Find out whether AVAD Technologies or Fonality is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of AVAD Technologies and Fonality and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 5 Reviews
- 53 Reviews
AVAD Technologies focuses on providing reliable and efficient VoIP systems in order to meet the goals of their corporate customers. Each customer requires an individualized business telecom plan and AVAD tries to cater to each customer’s distinct...
Fonality is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic...
- Headquater Country:
- Founder Year: 2003
- Website: www.fonality.com
- Headquater Country: United States
- Founder Year: 2004
- Essentials - $19.99
- Professional - $24.99
- Ultimate - $34.99
Users Average Rating
Recent User Reviews
I tried a couple of competitors before settling on Avad Tech. I really appreciate the reliability of the service and the support. My business is fast paced and telephone dependent, I seldom need support and when I do they are right on the spot. Avad techs actually know what they are doing and not just surfing the web for answers!! BTW I strongly recommend you go with the suggested Edgewater router. It really solved my voice qulaity issues by protecting the VoIP traffic!
Overall, I am vry happy with AVAD's service.They are very willing to spend the time with me on support issues, which I think is very important for small businesses.
This company deserves a 0 star review. Their service and customer service are terrible. Their mobile technology and mobile app are terrible. I was never notified of my renewal in advance and when I tried to cancel the service it was a week long process that ended with threat of a $5600 termination fee (over 10 times the annual cost of service excluding taxes). Now they have auto-renewed my service for another year. I tried to contact their billing department today and was sent to voicemail. They must be using another provider because the voicemail attendant seemed to work. Avoid using this company at all cost. DO NOT USE FONALITY!
These folks provided mediocre service and then stuck us with an auto-renew contract from 5 years prior. Very poor form. Comcast is less than 50% or the price with no BS or quality issues.