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aptela vs Verizon

Compare aptela vs Verizon. Find out whether aptela or Verizon is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of aptela and Verizon and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 43 Reviews
  • 7 Reviews
4.6
1.35

Overview:

Aptela is the leader in today's burgeoning VoIP industry. They provide small businesses and medium-sized businesses with cost-effective and high-quality VoIP solutions.

Aptela offers two distinct business VoIP plans: Business VoIP and...

Verizon, America’s largest wireless provider, is moving over to ‘landlines’ and VoIP technology. Verizon offers a variety of plans, for business phone systems and home phone users. There’s usually a discount if you add Verizon home phone service...

Provider Info

  • Website:
  • Headquater Country:
  • Founder Year: 2005
  • Website:
  • Headquater Country:
  • Founder Year: 1990

Plans Available*

  • N/A
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Users Average Rating

Recent User Reviews

I have been using Aptela for years. I signed the previous company i was working for, to Aptela and I started up my company years ago and sticked with them. They are good at some points. But there are parts can make you frustrated. Usually no problem with connection but some connections is not clear. It happens daily basis. I use Polycom HD voice model phone which has superb sound quality. Another corcern is billing issue. Recently our credit card has been comprimed and we had to cancel the card. They tried to take money on 2nd and today is 23rd they have disconnected the service. No phone calls just email asking for us to fax credit authorization form. not even web based area that you can update your billing information nor add up back up payment option nor you can with credit card information. I wouldn't rely my business service with amature billing setup. 

ayhanyildiz November 23rd, 2011

Our two-attorney law firm was relocating after a quarter-century in one place.  We were not sure we wanted to bring our original PBX box with us for the long term, so we began to assess all our phone choices.  For no particular reason, I started out with extreme reluctance to consider VoIP, probably due to years of passing chatter about such issues as dropped calls, etc. and overall skepticism about relying on the Internet for important client calls.  Upon learning we could not keep our existing main phone number if we stayed with our landline (due to the location of the new office), we began to weight the possibility of VoIP, if only to be able to port our old number.  Well-informed friends also told me to give VoIP a fair chance because technology and faster Internet speeds might have made my apprehension outdated.  My further study made me realize that VoIP might not merely be an acceptable alternative; it might bring some advantages.  Not one to make long-term technology decisions (or spending decisions) lightly, I did my homework.  Reading as many reviews as I could find about all the various VoIP/virtual PBX providers, I found a confusing mix of raves and rants for virtually every company.  (I soon confirmed that moving on trying to find the company with no negative reviews was futile, and that, probably, they did not reflect a consensus; I also noted that many complaints had to do with high-call-volume users, and our small law firm has light to moderate phone traffic.) To make a long story a little shorter, after a lot of comparing, we tentatively settled on Aptela, and confirmed our choice after sales consultant Omid patiently answered our endless questions and addressed all our concerns (including frank discussion about the handful of negative comments that seem to appear on every provider's review page).  We have been very happy with the training, transition, and our trouble-free first ten weeks using Aptela.  No dropped calls or call quality concerns at all.  When we speak to each other in-house over the phone, but can simultaneously hear the colleague's voice faintly from down the hall, we recognize that the "live" and phone voices can be slightly out of sync at times. However, my concern about whether that might hinder phone conversations has not proven to be an issue at all.  We have noticed no appreciable lag in our phone calls.   To have the best chance of our switch to Aptela working out well, we verified adequate bandwidth by opting for cable internet over DSL. (Fiber optic was not available at the new location.) We bought preconfigured Polycom phones from Aptela, which seems to have been a great choice.  Combining newly installed network wiring, a new router/hub/firewall and all-new phones with new VoIP, we were braced for the worst even while hoping for the best.  To our pleasant surprise, everything worked well from the start.   We are very pleased with the call quality (particularly since we paid a bit more for the HD handset option)-- much better than our land lines.  Relearning how to transfer calls within the office took a little focus (can't just put a caller on hold and tell someone else to pick up).  We miss being able to see who else is on the phone by glancing at the phone itself, but get that functionality on the Aptela dashboard.  We love being able to send calls to any phone, and to use follow-me settings to receive calls anywhere-- but we have not actually used those appealing features much so far.  During pre-move initial training, Aptela helped me record our first voice prompts (we did not opt for professional recording)-- remotely, over my cell phone.  I was certain the recording would be poor quality and would have to be redone later, but was amazed at the clarity of that recording.  (We kept it.) Aptela's assistance with training, porting our old number, and fielding our questions was impeccable.  We have not had to open any trouble tickets, so I cannot comment about the tech support.  Although I am not wild about having to place a support call and then wait for a reply, I believe that will prove more useful in the long run than getting an immediate but less helpful answer from an offshore call center.  (I understand Aptela's support team is in at their main office-- which happens to be right in my backyard.) We have no regrets about either the general decision to switch to VoIP or our choice of Aptela.

Michael G May 11th, 2011

I own a mobile small engine repair service and rely on both service at my office and on my mobile phone. The office VOIP service is supposed to work over WIFI but the phone continuously drops service and will not reconnect to wifi even though it sees the network. I rely on this phone to connect with customers and it continuously has been a burden to deal with, sometimes the phone will not connect for a few minutes to a few days and is completely unreliable. Whenever I call customer service, they are unable to correct the problem. Basically they've told me that I should connect the phone directly to our internet router even though I'd have to move my desk to the room that the router is located in; something they said I wouldn't have to do when I signed up for the service. I went with Verizon because they specifically guaranteed me that the desk phone would work over wifi. Regarding the OneTalk app, it is also highly unreliable. Again as a mobile business I expect to get calls on my mobile phone through the app; again something that Verizon stated was the benefit of their business service. Unfortunately only about 50% of calls ever get through to my mobile phone. I'll get back to my office and have a voicemail on the desk phone but nothing on the OneTalk app. Verizon bills this a the best service out there but has been very disappointing.

Mower Repair March 19th, 2020

Tried to make online purchase after entering everything the contract would not load so chatted with several agent decided to delete everything and redo. After several attempt it went through. I was frustrated and forgot to choose color. At store realized and was told they cannot do anything it is an online purchase, came home called everyone had no one could look at my order since I was never asked to create username and password more than ten people did not know what to do they were sending me authorization code but could not use it, some said try to register your phone and I found it is locked now. Now they were all saying you have to go to the store to unlock so far all information was wrong. Next day decided to call on the way to the store 30 min away god lucky he know how to unlock the account. talked to several agent all saying you need to go to the store to change the phone. Since the store was not helpful at all I needed know exactly what to do before going there. Finally there was very nice lady she said who cared and said any authorized store should do the exchange when I pointed they they will not have the color for both phones she helped me find a store with several units of both and called them. I was so happy. The 4th day I drove 70 to this they told me they cannot do it the system is showing I need 1500 down payment and I need to drive 90 min the the other store that would not even talk to me to fix the issue. I thought ok I will call they will probably fix the issue first call told me an online purchase needs to be taken to other store to be recorded and wait til they are shipped to that store. When I asked to talk to customer loyalty he said I will transfer you and hang up here goes 30 min wait. By this time I gave up seeing everyone is saying the solution is that you leave us and figure it out on your own. So I said OK I will return these phones here and ask the online people to help me. The store said we will try, and after few minutes told me no it cannot be done my only option is to close the account. At the same time I wa on hold with customer loyalty or worry free returns for 40 min. After the return was done finally someone picked up the phone. When I explained my situation he said sorry it didn't work out. So this is the number one wireless company. There is no customer service no one will help you or care, is there a complaint department he said no I am the complaint department. I said at least make a note to the management that if your agent do not make percentage of customer they do not care to even talk to you. I mean how hard is it for the store to call the online to resolve the their mistake. They just say if I don't make few hundred off of this guy just send him to the next guy, or how hard is it to put managers that know how to resolve issues and ask the employees if you don't know how to help direct them to the right source and ask your supervisor who probably don't know because I asked and they did the same if it was online they would say go to the store if it was store they would say go to the online or other store. I hope this will at least help someone, because I do not think it will help Verizon.

farzadfall January 8th, 2020
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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