ACN Digital Phone Service vs Fonality

Compare ACN Digital Phone Service vs Fonality. Find out whether ACN Digital Phone Service or Fonality is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and Fonality and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 7 Reviews
  • 53 Reviews
2.3
3.75

Overview:

ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...

Fonality is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic...

Provider Info

  • Website: www.fonality.com
  • Headquater Country: United States
  • Founder Year: 2004

Plans Available*

  • N/A
  • Essentials - $19.99
  • Professional - $24.99
  • Ultimate - $34.99

Users Average Rating

Recent User Reviews

Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing

nettestheone January 6th, 2015

I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!

mactrump1234 November 19th, 2014

This company deserves a 0 star review. Their service and customer service are terrible. Their mobile technology and mobile app are terrible. I was never notified of my renewal in advance and when I tried to cancel the service it was a week long process that ended with threat of a $5600 termination fee (over 10 times the annual cost of service excluding taxes). Now they have auto-renewed my service for another year. I tried to contact their billing department today and was sent to voicemail. They must be using another provider because the voicemail attendant seemed to work. Avoid using this company at all cost. DO NOT USE FONALITY!

NikK January 29th, 2018

These folks provided mediocre service and then stuck us with an auto-renew contract from 5 years prior. Very poor form. Comcast is less than 50% or the price with no BS or quality issues.

Overall Capital January 16th, 2018
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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