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ACN Digital Phone Service vs Fonality
Compare ACN Digital Phone Service vs Fonality. Find out whether ACN Digital Phone Service or Fonality is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and Fonality and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 7 Reviews
- 54 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
Fonality is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic...
- Essentials - $19.99
- Professional - $24.99
- Ultimate - $34.99
Users Average Rating
Recent User Reviews
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!
I was with this company for years. Because at the time VOIP phone carriers did not have the best reputation overall, I never bothered to shop until an unethical behavior surfaced. During a phone call with one of their reps, he identified for me that I was being charged for a phone that I never ordered or received for about 2-3 years. Their invoices are not the easiest to read anymore since it has a bunch of model and ID numbers etc.... Once I addresses this concern, which I was convinced that it would be refunded since I never ordered this phone and company errors occur all of the time, they decided to throw at me the 30 day terms and conditions story. That should apply for those who ordered a phone, but not when phones are added to an account without knowing. The monthly amount for that phone was not much, but adding it for the time period it was over 200 dollars. This issue was escalated and still they would not budge to work or retain my business. Everyone agreed with me that I wanted a refund, but they said that a phone was mailed out. Once I inquired of who was the signer, it was not even someone from my office. Who knows if they added this phone to my account but requested by another customer of theirs. Even with all of that proof, nothing was done. Then I reached out to the Facebook chat and a lady by the name of Keisha (Director of Marketing) responded that my concern would be shared with the CEO of the company. How they wanted to help me resolve my issue. After I provided her my e-mail address to begin that process 2 weeks went by and nothing ever happened. I reached out again to her and she apologized for no one to contact me etc..., but again no solution to retain. I have returned all the phones and my account is paid up-to-date, I keep e-mailing the RMA department with a request to update me on the next steps to close my account. No responses!! I just left their manager a message and hopefully she will end this nightmare for me. Clients can leave companies and return in the future, but this client will never return and will make sure that I will never refer any new prospects to this company again. Not sure what the story was with Fonality changing to NetFortris, but Netfortris has been worse. I am thrilled with my new carrier and always address all of my questions. Good luck ever signing up with this company.
This company deserves a 0 star review. Their service and customer service are terrible. Their mobile technology and mobile app are terrible. I was never notified of my renewal in advance and when I tried to cancel the service it was a week long process that ended with threat of a $5600 termination fee (over 10 times the annual cost of service excluding taxes). Now they have auto-renewed my service for another year. I tried to contact their billing department today and was sent to voicemail. They must be using another provider because the voicemail attendant seemed to work. Avoid using this company at all cost. DO NOT USE FONALITY!