This Month in Telecom is a monthly news round-up on VoipReview.org that aims to give our readers a fast and easy way to catch up on the latest news and top stories that are trending in the voice and...
8x8 vs Voip.com Cloud PBX
Compare 8x8 vs Voip.com Cloud PBX. Find out whether 8x8 or Voip.com Cloud PBX is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Voip.com Cloud PBX and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 2 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 2006
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
I am in charge of IT at a mid-sized company that fields and makes a large number of phone calls everyday. Voip.com's Cloud PBX business solution has been a wonderful weight off my shoulders after having to constantly be messing with our last phone system that was always going down. So far, we have not had any issues with the Voip.com solution and would recommend it to anyone who wants a pain-free solution to their phone system troubles. I should also mention that it's pretty affordable considering all the features you get.
We switched to Voip.com Cloud PBX for business about 3 months ago and have been thoroughly impressed with the level of service provided both by the customer support team, as well as the quality of the actual phone service. Set-up was a breeze, and the phone system just works as you would expect a 25 person strong business phone system would work. If you're looking for a solid phone service provider that also provides your phone system with some very useful features like mobile app integration, I don't think you can go wrong with Voip.com's Cloud PBX.