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8x8 vs Verizon
Compare 8x8 vs Verizon. Find out whether 8x8 or Verizon is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Verizon and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 49 Reviews
- 8 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Verizon, America’s largest wireless provider, is moving over to ‘landlines’ and VoIP technology. Verizon offers a variety of plans, for business phone systems and home phone users. There’s usually a discount if you add Verizon home phone service...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 1990
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
This is the worst customer experience possible. This company is continually breaking their own system... they no more than stabilize it and they roll out another update that breaks it all over again. The best part is trying to work through their customer supports distinct language barrier only to sit on hold for hours. If your company needs reliability in it's phone system, do NOT select 8x8.
This company is by FAR the worst company I have ever dealt with. Their customer service is poorly trained, they promise features that don't exist, its impossible to reach them for help, they try to beg you to stay on as a customer so you don't cancel but then make it IMPOSSIBLE to cancel their services. I will never ever recommend this company to anyone. I can't believe I stuck along as long as I did. For a telecommunications company, they are AWFUL at communicating, being transparent, and being an actual human being for how crappy of a customer experience they provide for their "valued clients". TURN AWAY DO NOT CONSIDER THIS COMPANY FOR YOUR BUSINESS NEEDS.
Poor staff training. They have no clue whether Verizon owns a landline service or a VOIP service. I got the runaround for months as we had VOIP for 5 years and needed to disconnect. We moved to a new home and it took us many months to finally find out who to call and cancel our service. Meanwhile the rude customer service and manager refused to give us any refunds even though we never used the phone because we were never given the right group to cancel service. Three customer reps sent us to Frontier! A true farce and I no longer want to do business with Verizon. I encourage you to do the same.
I own a mobile small engine repair service and rely on both service at my office and on my mobile phone. The office VOIP service is supposed to work over WIFI but the phone continuously drops service and will not reconnect to wifi even though it sees the network. I rely on this phone to connect with customers and it continuously has been a burden to deal with, sometimes the phone will not connect for a few minutes to a few days and is completely unreliable. Whenever I call customer service, they are unable to correct the problem. Basically they've told me that I should connect the phone directly to our internet router even though I'd have to move my desk to the room that the router is located in; something they said I wouldn't have to do when I signed up for the service. I went with Verizon because they specifically guaranteed me that the desk phone would work over wifi. Regarding the OneTalk app, it is also highly unreliable. Again as a mobile business I expect to get calls on my mobile phone through the app; again something that Verizon stated was the benefit of their business service. Unfortunately only about 50% of calls ever get through to my mobile phone. I'll get back to my office and have a voicemail on the desk phone but nothing on the OneTalk app. Verizon bills this a the best service out there but has been very disappointing.