Virtual events are very much like many other kinds of meetings; only they take place over the internet. This technology allows visitors and businesses to collaborate, share information, connect with...
8x8 vs Verizon
Compare 8x8 vs Verizon. Find out whether 8x8 or Verizon is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Verizon and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 46 Reviews
- 5 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Verizon, America’s largest wireless provider, is moving over to ‘landlines’ and VoIP technology. Verizon offers a variety of plans, for business phone systems and home phone users. There’s usually a discount if you add Verizon home phone service...
- Website: 8x8.com
- Headquater Country: United States
- Founder Year: 1996
- Headquater Country:
- Founder Year: 1990
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
Users Average Rating
Recent User Reviews
"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415
8x8 just gets the job done for us. A good phone system is one you don't have to think about much. It has all the features we need, and works well with our remote team on their smartphones. Haven't experienced any down time or customer service issues either.
Converted our office over to a Verizon Business Digital Voice Account. The conversion was handled horribly by Verizon. Much of our clearly listed phone lines were not brought over form the old carrier. Each call to Verizon customer service could only contain one problem. Efforts to solve multiple problems in a single call (ticket) causing failures in the Verizon system requiring multiple call backs by me to clear the failed ticket before a new single issue ticket could be initiated. The resolution of each problem required no less than 8 calls to Verizon customer service, involving a new person with each call having no idea or interest other than reviewing the account in order to sell us additional services. All of the many Verizon customer service people I have spoken with seem interest to help, but are not able to because Verizon has blocked them from doing anything beyond setting up new cell service. I strongly recommend considering all other options before going with Verizon for anything other than a single private cell phone. My cell phone is not with them, but they do seem interested in
We switched 9 facilities from ATT to Verizon about a year ago. We run everything from restaurants to golf courses to fitness centers. We also run a very busy municipal building. We have been very disappointed. Overall, call quality is poor. Two of our facilities have broken calls constantly. We have tried EVERYTHING to solve the issues. The phones lose their 911 addressing info a lot which renders them useless. This necessitates a call to support. The WiFi option is a good feature. The administration portal is abysmal. I mean it is horrible. The *611 help is excellent. Make sure you have a rock solid internet connection. I mean ROCK solid. This system does not like any little Internet hiccup.