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VoIP Innovations Reviews

VoIP Innovations is an industry-leading wholesale VoIP provider that offers DID, origination, termination, and E911 services. The company distributes these quality services to carriers, calling card companies, call centers, and resellers around North America. 

Additional Origination Services from VoIP Innovations:

  • Number Porting
  • Local DID numbers (48 states and Canada)
  • Toll-Free Numbers
  • VoIP Fax

Additional Termination Services from VoIP Innovations:

  • g.711 and g.729 codec support
  • SIP trunking support
  • Auto dialer support
  • Flat Rate termination

Users Average Rating

Providers Comparison

Note: The graphs above only measure the user ratings displayed over the last five years.
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Excellent wholesale provider

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I have been with VI for 10+ years and in that time they have provided me with
excellent service at reasonable rates. Without a doubt the single thing which
separates them from the rest is the people. Their staff is amazing, they do
not outsource their technical support which is a big plus. They are friendly
and always super knowledgeable. If there is a feature you want that does not
exist you can recommend it and they actually give those requests serious
consideration. I have seen several requests implemented over my years of
service with them.

Tech support and staff is by far the best I have ever had to deal with Always creating new features and capabilities in their service
As anyone I dont like it when service is disrupted, however I can say that 99.99% of the time when it happens its not actually their fault but one of the underlying carriers which they have no control over.
Yes

Seriously committed to customer service

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)

We have worked with a number of SIP providers and VoIP Innovations has been
the most knowledgeable and easy to work with group of people that we have
encountered. Recently we had a difficult situation that a client created for
us by requesting a release of numbers, and then many months later wanting
them back. Nick went above and beyond by literally spending hours with
upstream carriers on our behalf in order to win-back those numbers.
Considering their low cost for DID and Termination, I can hardly see it was
worth his time. But what really mattered to Nick was doing the very best job
to help me, regardless of what he would make from the service. This is
seriously rare. Most vendors weigh what they will get from helping you and
then provide you a level of service based upon your business impact to them.
VoIP Innovations has my highest recommendation - truly exceptional.

Outstanding customer support and great value
None
Yes

VoIP Innovations has been a great partner for us

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We have been using VoIP Innovations for 6 years now and have been very happy
with their service and willingness to help us with our needs.
Their tech support has been the best we have ever seen in our industry ( next
to ours ) period. They speak with us on our level, not like they are just
tier 1 support, when you call there you get someone on the phone quickly and
who knows what they are talking about.
They have always been responsive when we ask them for special things with
their API integration and get them done quickly.

VoIP Innovations makes us feel like we matter

VoIP Innovations is simply our best business partner

Their tech support has been the best we have ever seen in our industry ( next to ours ) period. They speak with us on our level, not like they are just tier 1 support, when you call there you get someone on the phone quickly and who knows what they are talking about.
None
Yes

Great Compnay

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

I am a small systems installer/integrator Installing mostly FreePBX. I have
used other companies, VOIP Innovations is hands down the best SIP Trunk
provider that I have ever used. As for the $200 Minimum. If you are not an
end user, you should hit that with no problem.

Great Customer service World class Tech Support Phone Support available (Other companies do not let you talk to the techs. You must submit a ticket and wait 3-48 hours for a response. VOIP Innovatoins let you call directly to L2-3 techs) Fast easy Provisioning Fast response to issues. Many Features like Fax / SMS avalible
Not able to register to dynamic address or host names
Yes

VOIP Innovations

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

We have used VI for 2+ years and overall recommend their service. We have had very few issues. Really hope that management invests in more reliable repair system. The last thing a person with a service issue wants is no answers. The voice quality is excellent and the rates are good. Service is more for call centers and small business.

Able to get numbers instantly, able to provision new trunks quickly, price is very fair.
Repair is very slow to respond, calls to their call center for repairs doesn't answer when they are busy.
Yes

VOIPINNOVATIONS as my SIP Provider.

user_review
4
Average: 4 (1 vote)
1
Average: 1 (1 vote)
4
Average: 4 (1 vote)
2
Average: 2 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)

Aside the cons, they are a good company with good service.
CONS:
Minimum commitment of $200 per month hurts a lot. I utilize about maximum of $40 per month, but I pay $200 per month due the minimum commitment rate.
Number porting is slow, around 4 weeks.
No username and secret authentication for SIP Trunks. Authentication is done based on public IP of your softswitch and you have to have a static public IP in order to accomplish this.

Good services.
Minimum commitment of $200 per month hurts a lot. I utilize about maximum of $40 per month, but I pay $200 per month due the minimum commitment rate. Number porting is slow, around 4 weeks. No username and secret authentication for SIP Trunks. Authentication is done based on public IP of your softswitch and you have to have a static public IP in order to accomplish this.
Yes

VoIP Innovations

Pittsburgh , Pennsylvania
United States
2008Year Founded
100%Recommend
6User Reviews
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Overall Rating

4.6
4.33
96%
90%
86%
93%
86%

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