ClarityTel Reviews

ClarityTel is one of the industry leaders among business VoIP providers since their founding in 2003. With their VoIP solutions, ClarityTel has helped businesses upgrade their phone systems to the most current and most advanced VoIP technology. The company prides itself on delivering the highest quality customer service and crystal clear calling on their nationwide network.

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Editorial Review

ClarityTel provides top-of-the-line voice and fax solutions for business, as well as a comprehensive suite of advanced business communication solutions, such as SIP trunking, live answering service, call recording module, and more. Since 2003, ClarityTel has helped countless companies to take their business phone systems to the next level with VoIP technology. They cater to business of all sizes--from small businesses, medium-sized enterprises, to Fortune 500 companies.

No Contract, Crystal Clear Calling

ClarityTel’s VoIP phone service includes advanced phone features at a fraction of the cost. Features previously only available to large enterprises, such as find me follow, call routing music on hold, unlimited calling, call record, and ClarityTel apps, are now within reach for SMBs. Plus, their service comes on a month-to-month rate--no annual contracts or exorbitant cancellation fees involved.

Quick, Reliable, and Secure

When it comes to voice solutions, ClarityTel means business. They service is deployed in a timely and efficient manner to ensure companies start communicating and collaborating in no time. Speed means nothing without reliability, though. ClarityTel guarantees 99.999% uptime as well as disaster recovery solutions to keep customers protected. In addition, they have trained specialists to provide assistance to customers 24/7.

 
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ClarityTel Rocks!

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
I transferred approximately 20 accounts to ClarityTel. The process took several months, mainly because the telephone company I transferred from was very uncooperative. Throughout the transition, Derrick stayed on the case and remained completely responsive to my needs and the needs of my customers . This included after hours and weekend attention when necessary. In any introduction of a new technology to customers who are used to doing things a certain way, you're going to have questions and perhaps some misunderstandings. I've got to say that with the intense focus on this block of customers, service disruptions were kept to an absolute minimum. Several years have now passed since the cut over to ClarityTel. As proof of the usefulness of the software along with it's ease of use and functionality I am happy to report that practically all of the customers involved have remained on the service. ClarityTel offers a great service at a very fair price. I am very pleased that I chose to place my customers on their platform. Their systems are highly capable and extremely reliable. I couldn't ask for more.
The software has a high degree of functionality and adaptability. If a customer has a particular need, this need can almost always be met through already existing features or ClarityTel's flexible programming ability.
None
Yes

Highly recommend ClarityTel

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
We switched to ClarityTel after our then-provider went out of business. We're a call center in Buffalo, NY, with 50+ users and so far so good. The price is really one of the best we've seen in our years using different VoIP systems, and we have not yet experienced any drawbacks (it's been 4 months). I would recommend ClarityTel thus far.
Price, ease of setup, call quality and reliability
None so far. Hope it stays that way. Fingers crossed.
Yes

ClarityTel

Lawrenceville , GA
United States
2003Year Founded
100%Recommend
2User Reviews
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Overall Rating

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Service Locations

  • United States
  • Canada
VoIP app

The Skinny

Founded in 2003, ClarityTel is a telecommunications provider that offers business-focused solutions like voice, fax, SIP trunking, and other advanced communication solutions.  All of their services are hosted on their clear, reliable nationwide network to provide connectivity to all businesses, and come with exceptional customer service and support. Through their offerings, businesses can save up to 60% monthly on their phone and communication bills.

the rub

The Rub

For businesses, ClarityTel brings voice options that are dependant on a business' size. They service businesses in the following tiers: 1 to 9 users, 10 to 24 users, 25 to 50 users, and 50+ users. All plans come with a host of included features for call management and productivity. With their ClarityTel voice solutions, users can take advantage of benefits like no contrats, disaster recovery, unlimited calling, and 24/7 customer service. Plus, because ClarityTel delivers cloud-based technology, users can enjoy the freedom of no equipment to maintain or phone closet to store servers. Everything is maintained by the provider. ClarityTel also boasts a global network, enabling customers to connect and be assisted with their needs anywhere in the world. =

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Bottom Line

Customers looking for a no contract voice solution will enjoy service from ClarityTel. Nationally recognized, their low priced, feature rich plans are applicable to businesses of all sizes. Their end-to-end cloud communication solutions reduce cost for equipment, phone lines, and a dedicated IT department. Plus, cloud solutions make it easy to scale up and down as necessary. And with ClarityTel's fast provisioning, your communication system will be up and running in no time.

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Our Two Cents

For a no contract, cloud-based hosted VoIP service, ClarityTel has the right communication solutions. With direct pricing, included featuress, no contracts, and crystal clear voice, they provide a VoIP service that is applicable to businesses of all size and in all industries. Plus, their 99.999% uptime promise and disaster recovery options add extra security to ensure that you will always be connected. And with 24/7 customer service staffed by seasoned telephony experts, ClarityTel ensures that businesses have a good VoIP experience.

Plan Info
Plan Name Business VoIP
Plan Summary Unlike competitors that advertise a low price and then add monthly costs for additional features or a short-term discount for contract terms, ClarityTel gives you everything for one low month-to-month rate.
Key Features
  • No contracts
  • No package plans
  • No phone closet
  • Crystal clear voice
Notes 1-9 lines. Fax to email for $14.99/month. Virtual fax for $14.99/month. This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $24.99
    Promo Price $19.99
    Price Disclaimer Price based on multi-user hosted PBX solution
    Setup Fees $0.00
    Activation Fees $0
    Number Porting Fee $0 to $5
    BYOD Yes
    Termination Fee $0.00
    Unlimited Minutes Yes
    Toll Free3 No
    Plan Pricing Tiers2
    Month to Month
    (per user)
    • Business : $19.99 / mo.
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly $14.99/month
    Included Pages 150
    Add'l Pages Cost 0.02
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance Yes
    Simultaneous Ring No
    Softphone No
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    2To determine the number of users for your VoIP phone system, count the number of devices you need, including desk phones, softphones, conference phones, and fax machines.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name ClarityTel Auto Attendant
    Plan Summary -
    Key Features
    • No contracts
    • No package plans
    • No phone closet
    • Crystal clear voice
    Notes Call queuing for $10/mo per queue group. Call recording is $5 user/mo for always on record dashboard. Fax to email for $14.99/month. Virtual fax for $14.99/mo. This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $9.99
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees $0.00
    Activation Fees $0
    Number Porting Fee $0 to $5
    BYOD Yes
    Termination Fee $0.00
    Unlimited Minutes Yes
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly $14.99/month
    Included Pages 150
    Add'l Pages Cost 0.02
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant Yes
    Barge No
    Business SMS Yes
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce Yes
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold No
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park No
    Call Pass No
    Call Queuing Yes
    Call Recording Yes
    Call Return No
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory Yes
    Directory Assistance (411) No
    Do Not Disturb No
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging No
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response Yes
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance Yes
    Simultaneous Ring Yes
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Hosted PBX Seat
    Plan Summary -
    Key Features
    • No contracts
    • No package plans
    • No phone closet
    • Crystal clear voice
    Notes Fax to email for $14.99/mo. Virtual fax for 14.99/mo. This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $19.99
    Promo Price N/A
    Price Disclaimer N/A
    Setup Fees $0.00
    Activation Fees $0
    Number Porting Fee $0 to $5
    BYOD Yes
    Termination Fee $0.00
    Unlimited Minutes Yes
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly $5.00 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly $14.99/month
    Included Pages 150
    Add'l Pages Cost 0.02
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Unlimited
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS Yes
    Busy Lamp Field Yes
    Call Analytics Yes
    Call Announce No
    Call Continuity Yes
    Call Forwarding Yes
    Call Forwarding - Advanced Yes
    Call Hold Yes
    Call Logs/Reports Yes
    Call Me Now No
    Call Monitoring No
    Call Notifications Yes
    Call Park Yes
    Call Pass Yes
    Call Queuing No
    Call Recording Yes
    Call Return Yes
    Call Routing Yes
    Call Screening Yes
    Call Transfer Yes
    Call Waiting Yes
    Caller ID Yes
    Caller ID - Dynamic Yes
    Caller ID Block Yes
    Caller ID Control Yes
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge Yes
    Conference Calling Yes
    Custom Greetings Yes
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) Yes
    Do Not Disturb Yes
    E911 Yes
    Fax to Email Yes
    Find Me/Follow Me Yes
    Group Paging Yes
    HD Video Conferencing No
    HD Voice Yes
    Hunt Groups Yes
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold Yes
    Redial Yes
    Ring Groups Yes
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance Yes
    Simultaneous Ring No
    Softphone No
    Speed Dial Yes
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox Yes
    User Portal Yes
    Video Conferencing No
    Virtual Extensions Yes
    Virtual Fax Yes
    Visual Voicemail Yes
    Voicemail Yes
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Unlimited SIP Trunk
    Plan Summary This is a flat rate SIP trunk plan.
    Key Features
    • Flat Rate
    • Four Trunk Min.
    • Admin Portal
    • DIDs
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $19.99
    Promo Price $19.99
    Price Disclaimer Four trunk min.
    Setup Fees $0.00
    Activation Fees $0
    Number Porting Fee $0 to $5
    BYOD Yes
    Termination Fee $0.00
    Unlimited Minutes Yes
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly $1.50 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly $14.99/month
    Included Pages 150
    Add'l Pages Cost 0.02
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost N/A
    Long Distance Included
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost N/A
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection Yes
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics Yes
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports No
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting No
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 Yes
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability Yes
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) Yes
    Third Party Softphones No
    Unified Inbox No
    User Portal Yes
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail No
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.
    Plan Info
    Plan Name Metered SIP Trunk
    Plan Summary This is a metered SIP trunk plan.
    Key Features
    • Metered SIP Trunk
    • Four Trunk Min.
    • Admin Portal
    • No Fees
    Notes - This Plan is available in the following countries :
  • United States
  • Plan Pricing & Services1
    Regular Price $9.99
    Promo Price $9.99
    Price Disclaimer Four trunk min.
    Setup Fees $0.00
    Activation Fees $0
    Number Porting Fee $0 to $5
    BYOD Yes
    Termination Fee $0.00
    Unlimited Minutes No
    Toll Free3 No
    	
    Toll Free
    Setup N/A
    Monthly $1.50 /mo.
    Included Min. N/A
    Add'l Min. Cost $0.03 /min.
    Faxing
    Setup N/A
    Monthly $14.99/month
    Included Pages 150
    Add'l Pages Cost 0.02
    Number Availability & Details
    Area Code Selection
    Local Number Port
    Number Port
    Toll-Free Number
    Virtual Numbers
    Equipment Options
    SIP/BYOD
    Phone Credit
    IP Phone Included
    IP Phone For Sale
    ATA Included
    ATA For Sale
    Plan Minutes
    Local Min. Included
    Add'l Local Min. Cost $0.020
    Long Distance
    Incl. Long Distance Min. N/A
    Add'l Long Distance Min. Cost $0.020
    Plan Features3
    Admin Dashboard/Portal Yes
    Anonymous Call Rejection No
    Auto Attendant No
    Barge No
    Business SMS No
    Busy Lamp Field No
    Call Analytics No
    Call Announce No
    Call Continuity No
    Call Forwarding No
    Call Forwarding - Advanced No
    Call Hold No
    Call Logs/Reports No
    Call Me Now No
    Call Monitoring No
    Call Notifications No
    Call Park No
    Call Pass No
    Call Queuing No
    Call Recording No
    Call Return No
    Call Routing No
    Call Screening No
    Call Transfer No
    Call Waiting No
    Caller ID No
    Caller ID - Dynamic No
    Caller ID Block No
    Caller ID Control No
    Click-to-call Me No
    Click-to-dial No
    Conference Bridge No
    Conference Calling No
    Custom Greetings No
    Custom Tagging No
    Desktop Integration Client No
    Dial-by-Name Directory No
    Directory Assistance (411) No
    Do Not Disturb No
    E911 No
    Fax to Email No
    Find Me/Follow Me No
    Group Paging No
    HD Video Conferencing No
    HD Voice No
    Hunt Groups No
    Interactive Voice Response No
    Local Number Portability No
    Mobile App No
    Mobile/Desktop Sync No
    Music on Hold No
    Redial No
    Ring Groups No
    Selective Call Acceptance No
    Selective Call Rejection No
    Shared Call Appearance No
    Simultaneous Ring No
    Softphone No
    Speed Dial No
    Switchboard Software No
    Telephone Numbers (DIDs) No
    Third Party Softphones No
    Unified Inbox No
    User Portal No
    Video Conferencing No
    Virtual Extensions No
    Virtual Fax No
    Visual Voicemail No
    Voicemail No
    Voicemail to Email No
    Voicemail Transcription No
    Whisper No
    1Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.
    3The following plan features (offered by the provider) are either included in the plan, available for an additional fee, or unavailable. Check with provider for most current feature listing and any prices that may be incurred.

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