If you want to build trust with small businesses, it’s important that you have a professional email address that uses your domain name. Scams are becoming increasingly more troublesome, which is why...
8x8 vs Jive VoIP
Compare 8x8 vs Jive VoIP. Find out whether 8x8 or Jive VoIP is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Jive VoIP and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 46 Reviews
- 246 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Jive Communications offers reliable and enterprise-grade communication technologies (including Hosted VoIP and Unified Communications) to a wide range of businesses and organizations. With a full suite of advanced telephony features and five...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- Jive Small Business Plan Tier 1 - $29.95
- Jive Small Business Plan Tier 2 - $25.95
- Jive Small Business Tier 3 - $23.95
- Jive Small Business Tier 4 - $21.95
- Jive Small Business Tier 5 - $19.95
Users Average Rating
Recent User Reviews
"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415
8x8 just gets the job done for us. A good phone system is one you don't have to think about much. It has all the features we need, and works well with our remote team on their smartphones. Haven't experienced any down time or customer service issues either.
Our phone system improved a lot with Jive. It became more professional. Another thing that we love is that we can connect through our mobile phones. It just logs us out every now then. you need to sign in again and again.
We have been with Jive for 1.5 years and have been very happy. Set up was a breeze, the phones they suggested are easy to use and perfect for what we need. Anytime I have a question or need help with anything, I can always get a hold of someone and an answer quickly. Customer service always follows up as well to make sure everything is running smooth. The portal is very simple to use as well and it's easy to set up my messages for holidays, etc.