With the growing number and popularity of alternative communication channels, some companies believe that a phone system is no longer necessary for conducting business. However, a professional...
8x8 vs Jive VoIP
Compare 8x8 vs Jive VoIP. Find out whether 8x8 or Jive VoIP is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Jive VoIP and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 35 Reviews
- 228 Reviews
8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...
Jive Communications offers reliable and enterprise-grade communication technologies (including Hosted VoIP and Unified Communications) to a wide range of businesses and organizations. With a full suite of advanced telephony features and five...
- 8x8 Call Center Software - N/A
- 8x8 Global Extension - $79.99
- 8x8 Metered Extensions - $24.99
- 8x8 SIP Trunking - N/A
- 8x8 Unlimited Extension - $39.99
- Virtual Office - $19.99
- Virtual Office Pro - $49.99
- Jive Small Business Plan Tier 1 - $29.95
- Jive Small Business Plan Tier 2 - $25.95
- Jive Small Business Tier 3 - $23.95
- Jive Small Business Tier 4 - $21.95
- Jive Small Business Tier 5 - $19.95
Users Average Rating
Recent User Reviews
We've been trying to get 8x8 to fix a chronic problem with our recorded calls getting randomly lost or corrupted. We call and email them daily and get little to no response. The typical response is "that department is very busy with other problems, we'll get to yours when we get to it." They say that the problem gets escalated to a higher tier but we still haven't gotten a response and it's been over a week now. I've called our rep Aldrich and he says that he's done all that he can and I've talked to Donovan who is apparently the head of the tech department and he is the one that told me that they'll get to our calls when they get to them. Very unresponsive when it comes to resolving issues.
After 12 months of frustration, we have moved away from 8X8. The issue was never the suite of features. It was customer service for a persistent problem. The basic requirement for a telephone system is that it allows me to make and receive calls. For 12 months, we were unable to receive call from many local people. I was told that it was not the fault of 8X8 and to contact our old provider, Verizon. Verizon said they had ported the number and that was all they could do. We have switched to 3CX. Within 2 days, the local contact was able to trace and resolve the problem. Anyone can now call. My experience shows that 8X8 is not willing to help solve a serious problem. I should also add that they offered no compensation for this issue. I cannot recommend 8x8.
Totally unreliable. Be ready for hours of phone calls getting everything working right. Lots of glitches. Quality is poor. Customer service is awful. The lady that we had in resolutions was petty and argumentatve. So glad we switched to another carrier.
I was with Jive for over 3 years. I went with them because at the time, it seemed like the best option to setup a couple of different messages/settings for my business. Jive doesn't provide an intuitive system, but it worked okay for awhile. However, for the last year, I've been very sorry I went with Jive because of their system (for some reason, my settings were getting constantly knocked off even though we hadn't made changes). I cancelled my service with Jive in January, and have been consistently charged since then. Eventually, after an incredible amount of communication and followup from me & my staff (and after being treated rudely by Jive more than once), they finally confirmed that they made an internal error. They fixed it months after the fact... and then today, I received another charge. I have serious doubts about this company and think their behind-the-scenes payment and customer care must be in incredible disarray. I've never experienced such a perpetual pain with a company.