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8x8 vs Jive VoIP

Compare 8x8 vs Jive VoIP. Find out whether 8x8 or Jive VoIP is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of 8x8 and Jive VoIP and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 46 Reviews
  • 247 Reviews
3.9
4.7

Overview:

8x8 is a trusted provider of award-winning cloud communications systems for business of all sizes. Having earned over 125 patents and counting, 8x8 is dedicated to developing innovative solutions that help businesses work simply and perform...

Jive Communications offers reliable and enterprise-grade communication technologies (including Hosted VoIP and Unified Communications) to a wide range of businesses and organizations. With a full suite of advanced telephony features and five...

Provider Info

  • Website: 8x8.com
  • Headquater Country: United States
  • Founder Year: 1996
  • Website: jive.com
  • Headquater Country: United States
  • Founder Year: 2006

Plans Available*

  • 8x8 Call Center Software - N/A
  • 8x8 Global Extension - $79.99
  • 8x8 Metered Extensions - $24.99
  • 8x8 SIP Trunking - N/A
  • 8x8 Unlimited Extension - $39.99
  • Virtual Office - $19.99
  • Virtual Office Pro - $49.99
  • Jive Small Business Plan Tier 1 - $29.95
  • Jive Small Business Plan Tier 2 - $25.95
  • Jive Small Business Tier 3 - $23.95
  • Jive Small Business Tier 4 - $21.95
  • Jive Small Business Tier 5 - $19.95

Users Average Rating

Recent User Reviews

"Mid-Market" 8x8 customer since 2012 with 34 lines and 10 toll free numbers. I was hired in 2013. From the moment I was hired I was getting complaints about dropped calls, spotty call quality, and issues with the softphones. After cleaning up the network, I came to realize it wasn't us (or our 500Mbps DIA connection) it was 8x8. Constantly have had problems over the past five years. If you need support, expect long hold times (30 minutes +) and to have to start running the gauntlet at the base level of support. If, you can get the person on the other end to understand that you're in a higher tier of support, expect more hold time. It's incredibly frustrating considering hosted PBX/VOIP services are supposed to save you time and make your life easier. I'm constantly having to call 8x8 support due to not being able to call certain numbers. Their softphone app constantly crashes or interferes with other programs like webex, chrome/firefox, VNC, Lync, Skype, Hipchat, etc. and often causes issues with computer sound (running Dell optiplex and XPS in this office) forcing a reboot to restore sound levels. The "meetings" part of the softphone app is a disaster. It's so bad we just ended up using gotomeeting instead. The conference lines kept having a problem where if you called in with an iPhone people could hear you but you couldn't hear anyone else. Billing is absolute nonsense. My company's accounting team and IT got together with 8x8 trying to determine what we were being billed for and no one at 8x8 could actually tell us. it's been 6 weeks and we're still waiting on an answer. This company has been an absolute nightmare to work with. If you decide to be brave and use them, you'll regret it. Here's an image of their softphone desktop app (and the amount of time I've been on hold with their support team for yet another number that can't be dialed. You'd think calling from Austin to Anaheim would be easy, huh?) http://imagehost.phoenix-nest.com/?di=6154948616415

daisychick February 6th, 2019

8x8 just gets the job done for us. A good phone system is one you don't have to think about much. It has all the features we need, and works well with our remote team on their smartphones. Haven't experienced any down time or customer service issues either.

guybf1 January 19th, 2019

Don't use. 1.They told me that I would not have an auto-payment after our trial. This was addressed in the very beginning and the assured me. Even contacted them days before our trial was up to let them know we wouldn't be signing up.....Drafted anyways. 2. The APP is absolutely terrible. On numerous occasions, I would go to answer the phone and the person on the other line could not hear me. I would have to call them from my personal cell just to do business which defeated the purpose of the software. 3. Customer Service is not reliable. Only got generic responses. I've used Grasshopper in the past and it was MUCH better.

ReneeGfeller July 2nd, 2019

Our phone system improved a lot with Jive. It became more professional. Another thing that we love is that we can connect through our mobile phones. It just logs us out every now then. you need to sign in again and again.

[email protected] March 1st, 2019
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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