Competition in the real estate industry is intense. And in such a high-pressure work environment, real estate agents, property managers and other professionals within the industry need all the help they can get to gain a competitive edge. One of the foundations for business success (and one of the most necessary tools that real estate professionals need) is a reliable business phone. Real estate professionals often communicate with prospects and clients at all times of day and from many different locations, so their business phone system should support their work habits. That's where VoIP can help.
Cost-effective, convenient, and feature-rich, a Voice over Internet Protocol (VoIP) phone solution is an excellent weapon that many real estate agents can use to stand out in the market. Not only does VoIP help agents communicate, it also increases their accessibility - which is a key factor in achieving success in the industry.
Here are some of the reasons why it is beneficial for real estate professionals to invest in a VoIP phone solution:
Work from anywhere
Real estate professionals are always on the move. Their days are usually packed with property tours, meetings, negotiations, updating of property listings, and more. Because of this, it’s vital for agents to have a phone solution that allows them to carry out work from virtually any location. The good news is that VoIP services come with an array of mobility features that let agents stay productive and connected regardless of location. Mobile apps, in particular, allow agents to access their VoIP phone’s functionalities when on the road. They can send or receive calls, share files, and even meet with colleagues or clients via a video conference.
Respond to prospects and clients fast
Aside from showcasing the right properties to clients, one factor that helps agents seal the deal is their level of responsiveness. Home buyers want the comfort of knowing an agent is always just one quick call away as they make one of the most important decisions in their lives. Choosing a VoIP phone ensures real estate professionals can quickly respond to prospects and clients, helping them provide the highest level of customer service. Features such as find me/follow me, voicemail-to-email, and auto attendant are some of the best weapons an agent can use to make sure they don’t miss out on opportunities.
Understand clients better
People are the driving force behind the success of every real estate business. Thus, it’s important for agents to understand their clients in order to cater to their needs. Integrating a VoIP phone solution with a Customer Relationship Management (CRM) is one way for real estate professionals to gain more insight into their customers and respond more efficiently (and effectively) to their needs. Agents can easily store and access client information and even share this across the team with CRM options, which in turn helps streamline operations and personalize customer interactions.
Manage a team of agents
Managing a team of real estate agents can also be difficult, especially since agents are always on the go. Fortunately, managers can tap their VoIP phone’s presence monitoring feature to easily track and monitor their team members. For training and performance evaluation purposes, managers can also use whisper, barge, and listen as well as call recording to check agent performance.
Real estate is a fiercely competitive business. In order for agents to succeed, they need to be equipped with the right tools that help them stay connected, become more accessible, and know more about their prospects and clients. And a business VoIP phone certainly fits the bill.