Missing a call is something businesses cannot afford to do, especially startups and small businesses that are just starting out. When a potential customer isn’t able to get through to your line, he or she may get frustrated and eventually move on to your competitor, who will be more than happy to take their call. If this happens frequently, your business may develop a reputation for being unavailable, which could discourage other potential customers and therefore affect your bottom line in the long run.
So how can you make sure you never miss a call again, as well as the opportunities that come with it? Invest in a Voice over Internet Protocol (VoIP) phone system! Business VoIP solutions carry a range of features that can help you avoid missing any important calls. Select features were previously available to only corporate giants; but now, these advanced calling features help businesses of all sizes stay connected and to ensure no calls go unanswered.
Find Me/Follow Me
Most business managers and their staff usually miss important calls when they step out of the office. One way to avoid this is by activating the Find Me/Follow Me feature offered by many VoIP service providers. This feature routes calls to a list of numbers, ringing in sequence to essentially "find" you. For example, you can set your office phone to ring for 10 seconds, then ring your mobile phone if there’s no answer, and then eventually bring the call to voicemail if there’s still no answer. This is an excellent feature for business professionals who need to stay connected at all times, even when they’re away from their desk or working remotely.
Another great feature offered in most business VoIP phone systems is Simultaneous Ring. When you turn this feature on, all incoming calls will be directed to your phone numbers (such as your office phone, cell phone or home phone) at the same time. Many providers allow users to ring up to five different numbers at the same. This can be particularly useful when you’re on the go or want to monitor your phone while in a meeting.
Companies with a department whose employees share a similar role or function (such as sales, technical support, or customer service teams) will find the Call Group feature highly beneficial. Call Group is a service that directs all incoming calls to a specific list of extensions that could ring either simultaneously or in sequence. With all extensions receiving the same call, you can be confident that an important call will never be missed. Nevertheless, in the event that none of the members within the group are available to receive the call, a voicemail can be assigned to take a message.
When you can’t answer a call yourself or don’t have a receptionist to manage calls, a VoIP Auto-Attendant can prove to be very handy. Also known as a virtual receptionist, it’s a useful and cost-effective feature that automates the incoming call process. The Auto-Attendant guides callers to the appropriate extension or department by giving options (ex: for sales, press 1, for customer service, press 2, etc…). Aside from this, Auto-Attendants can also be customized to play messages or greetings for business hours, after hours, and holidays.
With VoIP technology, there’s no longer an excuse as to why you should miss an important business call. By utilizing the power of these VoIP features, you can be confident that all calls will be answered, thus keeping your customers happy and your business healthy.