Mobile devices continue to transform the workplace as more companies and employees seek to improve efficiency and achieve greater flexibility at work.
In fact, a 2016 poll of 259 IT professionals by Tech Pro Research reveals that the use of mobile device at work is indeed widespread, with 47% of respondents saying 76-100% of their workforce have access to mobile devices in the workplace. The popularity of mobile technology, which has no doubt streamlined workflow and communication processes, has led GENBAND, the global leader in real-time communication solutions, to offer mobile support for its application extensions available on Hybris Extend Marketplace.
The latest update, which was announced last week, allows users of the SAP Hybris Cloud for Customer (a cloud-based Customer Relationship Management (CRM) software) and SAP Hybris Commerce solutions (an omnichannel B2B and B2C commerce software) to access embedded, advanced real-time communications features from their mobile device. This lets users communicate and collaborate with colleagues and clients via chat, voice, video, and screen sharing remotely.
Real-time Communications that Fit Business Needs
Paul Pluschkell, Executive Vice President at GENBAND and Co-Founder & CEO of Kandy, GENBAND’s award-winning Communications Platform as-a-Service (CPaaS), said their move to take their app extensions mobile is due to the increasing importance of mobile to today’s businesses.
“Mobile is crucial to business today, and the iPad has evolved into a powerful business tool,” says Pluschkell. “With more than 20 new companies activated in the last quarter, we’re confident that customers who leverage our extensions for SAP Hybris solutions for real-time communications capabilities will deliver a surge of innovative business outcomes,” he added.
GENBAND Extensions for SAP Hybris solutions--specifically SAP Hybris Real-Time Communicator-- is highly beneficial for today’s increasingly mobile and connected workforce as it delivers business-ready, contextual communications. From video chat, screen sharing, to collaboration or other functionalities such as Live Support, users can access and activate these features from their iPads while on the go.
Below are the key features of SAP Hybris Real-Time Communicator extension by GENBAND:
- Personalized engagement - this allows Hybris subscribers, partners and employees to improve productivity and business results.
- Improved collaboration and communication capabilities - By using GENBAND’s embedded communications (such as presence, instant messaging, voice/video chat, and screen sharing collaboration) within business applications, sales, service and business professionals can better collaborate with customers and co-workers in real-time.
- Superior communications experience, which drives positive business outcomes and results - With the extension, customers no longer have to leave a website or app to make a call. For example, by adding real-time online assistance to a website, customers can easily get in touch with a business for queries or concerns, helping to improve customer service and reducing online shopping cart abandonment rates.
Users can take advantage of GENBAND Extensions for SAP Hybris solutions through Hybris Extend Marketplace, an online marketplace that gives customers access to best-of-breed and fully certified partner applications, value-added services and other complementary business solutions developed by SAP Hybris partners.
For more details on GENBAND Extensions or to learn more about their wide range of solutions, please visit their website.
GENBAND is an industry-leading provider of real-time communications software solutions for service providers, enterprises, developers, systems integrators, and independent software vendors. Headquartered in Plano, Texas, GENBAND aims to empower its customers to connect more efficiently with robust, real-time communication tools. Their comprehensive range of market-leading solutions include Network Modernization, Unified Communications, Mobility and Embedded Communications, and more. Kandy, the company’s award-winning, cloud-based real-time communications platform, delivers a suite of turn-key cloud UC services, which include Cloud PBX, Cloud Contact Center and Cloud Collaboration. The platform also allows companies to easily embed voice, video, chat, screen-sharing and collaboration capabilities into their existing business, web and mobile applications.