Identifying the best service for online tech support is not an easy thing to do. And in many cases, a consumer will waste time and money on a subpar service before finding one that fits their needs.
This matter becomes more and more important with time as technology becomes a bigger part of today's society. There was once a time when downtime represented a minor inconvenience. However, going offline today is a serious threat to profit and production for both individuals and companies.
Which Online Tech Support Service Is Best?
Technical support includes a variety of services and products to benefit businesses and consumers. These benefits include troubleshooting, computer repair, and live chat services. It is common to experience problems with phone service and these problems often require high-level technical support to resolve.
The ten companies below received high scores for both pricing and the quality of the services they provide. These companies have been identified as the best of the best in the field of tech support services.
Geek Squad is one of the most recognizable brands in the field of tech support and is highly-reviewed by users. Geek Squad provides consumers with comprehensive protection for both Mac And PC. The service also provides a support plan for home appliances, entertainment devices, and automotive needs.
Geek Squad features include complimentary security software for internet use, network assistance, and device setup. Consumers also benefit from agent assistance online, via telephone, and in-store.
It is worth noting that both Voip.com and PhonePower offer Geek Squad to address customer support needs.
The company which was formerly known as iTok offers four service plans to fit the needs of customers. The first three plans, silver, gold, and diamond, range from $9.99 a month to $24.99 a month and each requires $49.99 to be spent for setup. The platinum premium plan costs $34.99 monthly and requires a setup fee of $99.99.
Bask customers enjoy efficient services and say Bask agents possess superior knowledge of tech issues. The first three tiers of service offer the clean up of malware, PC optimization, and the addition of new devices. Customers using one of these tiers are required to pay for major issues on a per-fix basis. The exception to this is with the platinum level of service which is all-inclusive. This makes Bask one of the most expensive of the ten services profiled in this article.
My Nerds offers a subscription service for $240 annually but does so pretty much as an afterthought. The company concentrates on single fixes that can be obtained on the company website. All payments and solutions are executed via a web interface.
The cost for what the company calls simple fixes is $40. Single issues are repaired for $80 and multiple issues are addressed for $120. Complex issues cost $160 to fix. My Nerds refunds money to customers when a problem cannot be resolved.
AskPCExperts provides a list of services for a variety of devices like smartphones, cameras, tablets, and digital audio players. The company offers plans for both individuals and small businesses. The price of services decreases dramatically for multiple year contracts.
AskPCExperts will set up routers, configure routers, provide network security, and deliver voice-over-IP services for both home and business owners.
This service provides reasonable value to its customers but the $249.95 annual cost makes it better suited for individuals interested in a long-term commitment with a tech support service provider.
Omitech offers service plans for home computer users and small business owners. However, there is not much difference between the two service plans. The list of features offered by OmniTech includes PC cleanup, virus removal, troubleshooting wi-fi, and other things.
The annual price of a subscription is $299.99, making it likely you can find similar features for a slightly cheaper price elsewhere.
The company 24/7 Techies serves both individual customers and small to medium-sized businesses. The company operates in the United States, the United Kingdom, Hong Kong, Australia, and Canada. The company has demonstrated expertise in providing general tech support for PC and Mac systems. They also provide support for smartphones and online applications.
Unlimited services are provided to single users for as little as $159.95 a year. More advanced solution for small to medium-sized businesses begin at $499.99 on an annual basis.
Tech to Us
Tech to Us prides itself on customer satisfaction. The company maintains a clean an efficient website and its pricing structure is meant to be simple to understand. The cost for individual plans is $29.99 a month with a $99.99 setup. Individual users can also opt to pay $299.99 annually. Businesses pay between $49.99 and $499.99 a month for tech support services for up to 20 devices.
Tech to Us promises one hour turnaround time on weekdays from 9 A.M to 9 P.M. Customers also benefit from a number of a la carte services that include server support, firewalls, recovery of data, and more.
Support.com caters to the needs of consumers who need a one-time fix as well as those desiring subscription services. However, customers have been lukewarm on the $129.99 charge for a one-time diagnose and repair service for PCs. The company offers the option to secure around the clock support for $19.99 a month. A six-month minimum commitment with a $40 setup fee is required for this option.
The company also offers one-time fixes for problems with wireless networks and PC tuneups for $79.99. Support.com will synch smart devices for customers for $49.99.
Consumers who desire support via phone may need to take heed to past dissatisfied customers who report long wait times when calling to request assistance.
iYogi once held a much higher position in the tech support field. The decline may be in part due to other companies offering similar services at a more competitive price. The company's digital home plan starts at $149.99 a year. The plan can be renewed at $119.99.
iYogi is highly praised for providing competent tech support. However, users have complained that the company's agents and software seek to sell additional services to them. Company support functions also require customer presence so customers interested in self-contained solutions should be aware of this fact.
USTechSupport is perfect for the consumer who wants a simple and straightforward tech support experience. The company offers 24/7 services for virus removal, troubleshooting, and optimization. The approach to tech support taken by USTechSupport is perfect for the novice user who needs a little help with issues with software or internet connectivity.
Monthly billing for single users begin at $19.95 a month and a $39 fee is required for setup. Customers can opt to pay a one-time annual fee for $39.
Many companies operating in the tech support field offer similar service packages and pricing structures. While many consumers find one-time fixes save them a great deal of money, subscription service has proven to provide the best value for people who may have regular questions and experience multiple minor issues.