aptela Reviews

Aptela is the leader in today's burgeoning VoIP industry. They provide small businesses and medium-sized businesses with cost-effective and high-quality VoIP solutions.

Aptela offers two distinct business VoIP plans: Business VoIP and Mobile Plans. Business VoIP offers a wide array of features and phone service; the goal is to be a complete office solution. Mobile plans offer a cheaper alternative, allowing you to include your most mobile employees within your company’s PBX. Each plan includes a wide variety of features, and Business VoIP plans include inter-office communication and faxing for free.

Business VoIP comes in three flavors: VoIP Unlimited, VoIP Professional, and VoIP Basic. Each plan is scaled to your needs. VoIP Basic offers phone service when you need it at 2.5 cents a minute; VoIP Professional offers 250 minutes a month for a modest monthly increase; and VoIP Unlimited offers just that: unlimited nationwide calling.

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Note: The graphs above only measure the user ratings displayed over the last five years.
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Aptela: Amateur Billing

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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
3
Average: 3 (1 vote)
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Average: 4 (1 vote)
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Average: 1 (1 vote)
3.2
Average: 3.2 (1 vote)

I have been using Aptela for years. I signed the previous company i was working for, to Aptela and I started up my company years ago and sticked with them. They are good at some points. But there are parts can make you frustrated. Usually no problem with connection but some connections is not clear. It happens daily basis. I use Polycom HD voice model phone which has superb sound quality. Another corcern is billing issue. Recently our credit card has been comprimed and we had to cancel the card. They tried to take money on 2nd and today is 23rd they have disconnected the service. No phone calls just email asking for us to fax credit authorization form. not even web based area that you can update your billing information nor add up back up payment option nor you can with credit card information. I wouldn't rely my business service with amature billing setup. 

simple easy solution out of box
interruptions and bad sound quality in a day few times. billing handled very unprofessionally
No

We have no regrets about either the general decision to switch to VoIP or our choice of Aptela

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Our two-attorney law firm was relocating after a quarter-century in one place.  We were not sure we wanted to bring our original PBX box with us for the long term, so we began to assess all our phone choices.  For no particular reason, I started out with extreme reluctance to consider VoIP, probably due to years of passing chatter about such issues as dropped calls, etc. and overall skepticism about relying on the Internet for important client calls.  Upon learning we could not keep our existing main phone number if we stayed with our landline (due to the location of the new office), we began to weight the possibility of VoIP, if only to be able to port our old number.  Well-informed friends also told me to give VoIP a fair chance because technology and faster Internet speeds might have made my apprehension outdated.  My further study made me realize that VoIP might not merely be an acceptable alternative; it might bring some advantages.  Not one to make long-term technology decisions (or spending decisions) lightly, I did my homework.  Reading as many reviews as I could find about all the various VoIP/virtual PBX providers, I found a confusing mix of raves and rants for virtually every company.  (I soon confirmed that moving on trying to find the company with no negative reviews was futile, and that, probably, they did not reflect a consensus; I also noted that many complaints had to do with high-call-volume users, and our small law firm has light to moderate phone traffic.)
To make a long story a little shorter, after a lot of comparing, we tentatively settled on Aptela, and confirmed our choice after sales consultant Omid patiently answered our endless questions and addressed all our concerns (including frank discussion about the handful of negative comments that seem to appear on every provider's review page).  We have been very happy with the training, transition, and our trouble-free first ten weeks using Aptela.  No dropped calls or call quality concerns at all.  When we speak to each other in-house over the phone, but can simultaneously hear the colleague's voice faintly from down the hall, we recognize that the "live" and phone voices can be slightly out of sync at times. However, my concern about whether that might hinder phone conversations has not proven to be an issue at all.  We have noticed no appreciable lag in our phone calls.  
To have the best chance of our switch to Aptela working out well, we verified adequate bandwidth by opting for cable internet over DSL. (Fiber optic was not available at the new location.) We bought preconfigured Polycom phones from Aptela, which seems to have been a great choice.  Combining newly installed network wiring, a new router/hub/firewall and all-new phones with new VoIP, we were braced for the worst even while hoping for the best.  To our pleasant surprise, everything worked well from the start.  
We are very pleased with the call quality (particularly since we paid a bit more for the HD handset option)-- much better than our land lines.  Relearning how to transfer calls within the office took a little focus (can't just put a caller on hold and tell someone else to pick up).  We miss being able to see who else is on the phone by glancing at the phone itself, but get that functionality on the Aptela dashboard.  We love being able to send calls to any phone, and to use follow-me settings to receive calls anywhere-- but we have not actually used those appealing features much so far.  During pre-move initial training, Aptela helped me record our first voice prompts (we did not opt for professional recording)-- remotely, over my cell phone.  I was certain the recording would be poor quality and would have to be redone later, but was amazed at the clarity of that recording.  (We kept it.)
Aptela's assistance with training, porting our old number, and fielding our questions was impeccable.  We have not had to open any trouble tickets, so I cannot comment about the tech support.  Although I am not wild about having to place a support call and then wait for a reply, I believe that will prove more useful in the long run than getting an immediate but less helpful answer from an offshore call center.  (I understand Aptela's support team is in at their main office-- which happens to be right in my backyard.)
We have no regrets about either the general decision to switch to VoIP or our choice of Aptela.

We had easy start-up, patient and helpful advice, training, and transition assistance, and trouble-free phone service ever since. We are very satisfied thus far. Extra benefit: Going with VOIP allowed us to keep a valuable business number (by porting) that we could not port from landline to landline (old location to new).
Simply adapting to the differences between our old physical PBX functions and the Aptela system was a bit of a learning curve, but not a deterrent. Paying by extension makes it a little costly to have a few "extra" phones in rarely used offices, lunchroom or conference room.
Yes

We recommended Aptela to more 4 or 5 Clients

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4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.2
Average: 4.2 (1 vote)

We have been a customer for over 4 years and have recommended Aptela to more 4 or 5 Clients. There support has been great and we really appreciate the feature sets including presence as we have more than one office.

Great features and support
not a single point of failure. Call issues are rare but when they happen they are usually 90% Internet related and 10% or less Aptela.
Yes

aptela review: No phone system to maintain.

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We have been using Aptela for over 2 years and have been very happy with the service. Our greetings are professionally recorded, the system is always up and we have had many compliments on our phones system from our customers. Contract terms are simple and straightforward and I would recommend Aptela to any small-medium business.

No phone system to maintain. Professional recordings. Clear sound quality with no jitters. Simple contract.
None
Yes

aptela customer for 5 years

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5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4.8
Average: 4.8 (1 vote)

Been a customer of aptela for 5 years now.  As for hosted business PBX solutions they where one of the first vendors in this market space.  For the first year there was a hiccup from time to time but but never anything resulting in a total outage that lasted more than the time it took to reboot a server.   In the past 3 years I cannot remember any specific issue that was there fault.  We had some fiber cut that resulted in our office having outage but that was a cogent issue.  We just rerouted the calls to our cells through Aptela's easy to use dashboard which does work on Android.  Also, adding and removing lines takes no time at all.    
Understanding the technology is key.  I recommend anyone that is going to use a hosted PBX solution for your business to analyze there broadband needs prior to implementing any internet based phone solution.  Bandwidth is key and if you have lots of PCs and Phones on the same network you could at any time saturate the network causing packet loss which will result in poor call quality.  This is your responsibility not the vendors.  Honestly we have had more issues with our ISPs than Aptela.  
I would recommend as a MUST to anyone that is on the go and needs to stay connected.   Being able to have multiple phones in two locations that ring at the same time along with the find me options is truly a blessing if you travel.   Knowing immediately if you missed a call or have voicemail because of the email notification features is amazing.    
 
 
 

Ease of Use, 99.999 up time, functionality, great customer service, ect.
None
Yes

Aptela Review: With Aptela, through thick and thin

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5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

Flexibility in that there is more than one way to use the service, VOIP phones are not required so if you are on a budget.....
When we started with Aptela they were going through some growing pains, that was six years ago.  We stuck with them becuase we couldn't find another provider who could give us what Aptela was giving us.  After about 6 months of 95% satisfaction I can honestly say we have been 99.9% satisfied with the service (always room for improvement).  We are a virual firm and when we switched to Aptela it made it that much easier to be virtual.  No more pagers!
They have matured as the industry has matured, they have just been at it longer so are more mature!  

Flexibility. You can actually talk to a person when you have a question or something didn't work as expected. Try that with Verizon!
Same as with any other VOIP provider, sometimes technology outpaces the human ability to respond.
Yes

At first some call drop issues, but things have been really smooth

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

We have been using Aptela for a while now and we're very satisfied. At first it had some call drop issues but after they upgraded their platform, things have been really smooth. Their customer supoort team is excellent.

Great customer service, support calls you back the same day you submit a ticket or the very next day. Very helpful and attentive.
They have minor drop call issues but are willing to correct it in any way. The platform's been upgraded and since then rarely calls get dropped.
Yes

Leave your land lines and go with Aptela -- you will be very happy

user_review
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)

best business decision I'm made in years.  Don't hesitate any longer, leave your land lines and go with Aptela -- you will be very happy.  Sonner the better  Trust me

The control and flexibility is great and is worth the change by itself
some of phone features don't work on the Cisco phones
Yes

aptela review: great customer service

user_review
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.6
Average: 4.6 (1 vote)

We've been with Aptela for about 6 months. Lots of features and flexibility - but customer service has been the strongest advantage. This week I had trouble setting up a soft-phone connection so I could make calls using my PC and an internet connection while traveling abroad. I submitted a trouble ticket and got a call back 5 minutes later with a solution to the problem.

service, features, flexibility
none
Yes

Aptela review: Anyone can sell you a phone but you will also need a company with skilled support professionals to help

user_review
4
Average: 4 (1 vote)
4
Average: 4 (1 vote)
5
Average: 5 (1 vote)
5
Average: 5 (1 vote)
4
Average: 4 (1 vote)
4.4
Average: 4.4 (1 vote)

I recently switched internet providers and needed to setup my phone with the new system.  I called and spoke with Anthony is tech support who not only was great but even helped me with some settings for my router / modem to get me up and running fast.  In sales the phone is my life.  Anyone can sell you a phone but you will also need a company with skilled support professionals to help and Aptela has them!

Great customer service and reliable phone
none
Yes

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aptela

2005Year Founded
95%Recommend
43User Reviews
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