Team collaboration tools have never been more important than today. With the growing need to adapt to mobile solutions, it’s necessary to keep up with the times and be able to work across time zones...
Aliwei Communications vs Fonality
Compare Aliwei Communications vs Fonality. Find out whether Aliwei Communications or Fonality is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of Aliwei Communications and Fonality and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 58 Reviews
Fonality is a Texas-based provider of VoIP business phone systems, hosted PBX systems, hybrid deployment, and Unified Communications (UC) solutions. They cater to small to medium-sized businesses, but their offerings extend well beyond basic...
- Headquater Country:
- Founder Year: 2002
- Website: www.fonality.com
- Headquater Country: United States
- Founder Year: 2004
- Essentials - $19.99
- Professional - $24.99
- Ultimate - $34.99
Users Average Rating
Recent User Reviews
I joined a small office that had this phone service. It was fine until NetFortris took over and then everything went downhill. Customer service is incredibly slow. I inquired about issues sending and receiving faxes about a year ago and their response was that we were sending them wrong (we had their instructions and nothing had changed). After weeks, they finally admitted there was a component issue. We couldn't send or receive faxes for over a month. We are currently trying to cancel. Our sub-tenant asked us to cancel their lines and I submitted a request for that - it took NetFortris 12 days to respond to that. We were then able to decide on a new MUCH cheaper phone system with a competitor, and they would not even submit the cancellation until the phones were returned. Well, that's fine, but I've now been waiting 8 days for them to tell me where to send them and issue an RMA. I pointed out to them that since our numbers were ported and phones unplugged, there was no reason to bill us because dragging their feet obviously benefited them - the longer they wait to process the request, process the RMA, and process the cancellation means the longer they can bill us! The system is also complicated as hell. For a small business, we don't have a tech person who can spend time routing and figuring out their system. We moved to Ooma and it was super simple to set up in a fraction of the time. We are also paying less than half what we had been.
Fonality Review Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality – Netfortis. We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016. Over the course of four years, we paid $5,280 for these phones. However, when something happened to the phone or the phone quality was reduced, it was BLF’s problem and Fonality would not pay to them fixed. This is one of the reasons we ultimately chose to cancel our service with this company. After cancelation of the service we are required to return the phones which was not unusual. During the four years that these phones were in use one of the phone’s was damaged, but it was still in working condition. Fonality/Netfortis wanted us to pay $375.00 for that phone. Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan. After some research, the value of the telephone was less than $100.00. I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved. When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them. During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard. After being left on hold for that amount of time they denied my request to have the phone shipped back to me at cost to them. The primary reason I cancelled my service with Fonality/Netfortis was cost. Our firm was their customer for over four (4) years and when I compared costs, I discovered that not only had the cost of this service declined over that period, but their new customers were paying significantly less than we were. When I inquired of my account representative if they could do something to bring my firm in line with what others in the industry were charging or what they charged new customers, I was told that if I were to go out and get a quote for a comparable service and submit it to them and they agreed that it was comparable, they would match that price. If I did not want to do that work, then they would give me a minimal price reduction but lock me into a long-term contract. I found both of these options unsatisfactory. I did the research they suggested, found a different service provider with more features than Fonality/Netfortis and at a significantly lower cost. I then switched my service to this provider and have been happy. Overall, I am not happy with my service with Fonality/Netfortis and I will not recommend them to anyone.