Organizations seeking new approaches and solutions to grow their businesses and enhance employee experiences while cutting costs and delivering value to their customers should engage in collaborative...
ACN Digital Phone Service vs Jive VoIP
Compare ACN Digital Phone Service vs Jive VoIP. Find out whether ACN Digital Phone Service or Jive VoIP is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and Jive VoIP and detailed analysis of the comparison can be found below.
User Ratings & Reviews
- 7 Reviews
- 241 Reviews
ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...
Jive Communications offers reliable and enterprise-grade communication technologies (including Hosted VoIP and Unified Communications) to a wide range of businesses and organizations. With a full suite of advanced telephony features and five...
- Jive Small Business Plan Tier 1 - $29.95
- Jive Small Business Plan Tier 2 - $25.95
- Jive Small Business Tier 3 - $23.95
- Jive Small Business Tier 4 - $21.95
- Jive Small Business Tier 5 - $19.95
Users Average Rating
Recent User Reviews
Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing
I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!
I can't believe the good fortune finding Jive for a project that required an outbound call center. Literally - we had less than 7 days before our client was to walk through the door. From beginning to end, Jive was there 24 hours a day! I can't begin to tell you how stressful this whole experience has been with this project, but Jive never skipped a beat. We got 7 phone lines installed in 1 day The phone quality is fantastic (Comcast Business). The options available are vast. They even have a Call Center Portal for those with phone queues. The versatility to switch from phone to cell on the fly is like magic! I can monitor phone calls from anywhere. We have an account with Ring Central and initially called them to get this done through them, but they were too expensive for our budget. When the dust settles, we plan to switch the company's main phone lines to Jive I LOVE JIVE! I have never written such a positive review for a company. They deserve the #1 slot for VOiP SERVICES!!!
Jive is much more cumbersome than my previous VoIP. We have used several VoIP companies in the past and Jive is not easy to work with. I wish we didn't switch to them. Some of their sales promises were misleading. The setup team and support are unable to figure out simple issues for days and weeks at a time.