ACN Digital Phone Service vs Jive VoIP

Compare ACN Digital Phone Service vs Jive VoIP. Find out whether ACN Digital Phone Service or Jive VoIP is better for your VoIP business or home needs. The experts at VoipReview have analyzed the strengths and weaknesses of ACN Digital Phone Service and Jive VoIP and detailed analysis of the comparison can be found below.

User Ratings & Reviews

  • 7 Reviews
  • 228 Reviews
2.3
4.7

Overview:

ACN is a digital phone service provider that offers calling solutions, wireless services, utilities, and more for both residential and business use. For businesses, ACN lets customers choose between either a VoIP service or traditional wireline...

Jive Communications offers reliable and enterprise-grade communication technologies (including Hosted VoIP and Unified Communications) to a wide range of businesses and organizations. With a full suite of advanced telephony features and five...

Provider Info

  • Website: jive.com
  • Headquater Country: United States
  • Founder Year: 2006

Plans Available*

  • N/A
  • Jive Small Business Plan Tier 1 - $29.95
  • Jive Small Business Plan Tier 2 - $25.95
  • Jive Small Business Tier 3 - $23.95
  • Jive Small Business Tier 4 - $21.95
  • Jive Small Business Tier 5 - $19.95

Users Average Rating

Recent User Reviews

Customer service acted as though they could care less about the fact that they were taking 3 days pay from me. I spoke to two different reps with the same attitude. Why on earth would anyone want to stay with this company ... Be VERY careful ... vonage does the same thing

nettestheone January 6th, 2015

I have been a customer for a year now. The digital phone adapter I got was defective - having a normal phone conversation impossible. It took tech support awhile to figure out that their digital adapter was the problem. They were very helpful I must say and offer to replace the equipment. I have to use my cell phone to complete my calls because my caller constantly experiencing problems hearing me. It was annoyingly coming in and out. It was very frustrating having to repeat yourself all the times. What could be a 5 minutes conversation ending up being a 30 minutes call because of constantly repeating yourself. This was right from the start. I thought the issue would go away but it did not. All this was mentioned in my notes with tech support that I have been having the issue for the whole year. I barely use the service. The new adapter seems to be okay so far. I asked tech support if there is anything they can do like a courtesy credit for their faulty service. He advised me to speak to customer service. The lady bluntly told me that the fact that I had service - faulty or not they will be no credit. She also said tech support is aware of the issue ( from their note on the system) let them give me a credit. Their definition of service is once the phone make a connection that service. It does not matter if their adapter is faulty and the quality is so bad that you have to you your cell phone instead. Two thumbs down ACN!

mactrump1234 November 19th, 2014

Totally unreliable. Be ready for hours of phone calls getting everything working right. Lots of glitches. Quality is poor. Customer service is awful. The lady that we had in resolutions was petty and argumentatve. So glad we switched to another carrier.

Cat072603 August 18th, 2017

I was with Jive for over 3 years. I went with them because at the time, it seemed like the best option to setup a couple of different messages/settings for my business. Jive doesn't provide an intuitive system, but it worked okay for awhile. However, for the last year, I've been very sorry I went with Jive because of their system (for some reason, my settings were getting constantly knocked off even though we hadn't made changes). I cancelled my service with Jive in January, and have been consistently charged since then. Eventually, after an incredible amount of communication and followup from me & my staff (and after being treated rudely by Jive more than once), they finally confirmed that they made an internal error. They fixed it months after the fact... and then today, I received another charge. I have serious doubts about this company and think their behind-the-scenes payment and customer care must be in incredible disarray. I've never experienced such a perpetual pain with a company.

ErinA June 15th, 2017
*Plan pricing displayed here has been sourced directly from the provider's website or via the provider's sales team. Pricing is subject to change without notice. Check provider's website for most current pricing.Plan pricing may differ based on the country for which you are requesting service.

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