Partnerships
-
Leading supplier of real-time digital engagement solutions CafeX Communications recently announced its acquisition of Canadian-based mobile-first virtual meeting room technology provider, Vayyoo.
Leading supplier of real-time digital engagement solutions CafeX Communications recently announced its acquisition of Canadian-based mobile-first virtual meeting room technology provider, Vayyoo.
Most Recent Blog Posts
In today's digital age, communication between businesses and consumers has become more prevalent and convenient than ever before. However, with this increased communication comes the need for...
Interactive Voice Response (IVR) systems have become an integral part of modern communication strategies for businesses across various industries. While inbound IVR is widely known for its role in...
Other Blog Posts
Twilio is one of the most popular ways for businesses who want to use an API to make their own phone communication systems to work with their websites. If you want to use customized phone apps on...
First Call Resolution (FCR) is a performance metric and a core principle in customer service management. Its aim is to resolve a customer's problem or query in the initial contact without requiring...