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Christine Canencia

Christine Canencia's picture

Author's most recent articles:

Call Screening: Everything You Need to Know
Christine Canencia Sep 22, 2023
Call screening has been a boon in the world of telecommunication, significantly impacting how businesses and individuals manage their incoming calls. But what exactly is call... Read More
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Christine Canencia Aug 25, 2023
A Service Level Agreement (SLA) stands as a testament to a provider's commitment to maintain a certain standard of service for its customers. But what exactly does it entail? And... Read More
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Are Landline Phones Still Relevant in 2023?
Christine Canencia Aug 25, 2023
As we tread deeper into the 21st century, surrounded by a multitude of wireless devices and advanced communication tools, one might wonder about the relevance of the old-fashioned... Read More
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Understanding Call Masking: A Comprehensive Guide
Christine Canencia Aug 19, 2023
Call masking is a process that conceals the actual phone number of a caller by displaying an alternative number on the recipient's caller ID. This technique is widely used in... Read More
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8 Benefits of Cloud-based VoIP for Remote Work
Christine Canencia Aug 01, 2023
In recent years, the way we work has undergone a significant transformation, with remote work becoming more prevalent and even the preferred mode of operation for many businesses... Read More
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The Future of VoIP: Emerging Technologies to Watch
Christine Canencia Jul 21, 2023
Voice over Internet Protocol (VoIP) has revolutionized communication by enabling voice and multimedia transmission via the internet. With a host of benefits such as cost savings,... Read More
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Best Practices for Implementing AI in Contact Centers
Christine Canencia Jul 20, 2023
The modern contact center is a dynamic environment that seeks to leverage innovative technologies to improve customer service delivery. Artificial Intelligence (AI) is one such... Read More
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How Does Outbound IVR Work?
Christine Canencia Jul 18, 2023
Interactive Voice Response (IVR) has become an integral part of modern customer service, telemarketing, and mass communication strategies. While many of us are familiar with... Read More
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What Are IVR Payments?
Christine Canencia Jul 18, 2023
Interactive Voice Response (IVR) payments represent the forefront of phone-based, touch-tone technology, and they're changing the way businesses handle transactions. Despite the... Read More
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Best Cold-Calling Software
Christine Canencia Jul 01, 2023
Choosing the right cold-calling software can be a game-changer for businesses, transforming the lead generation process, increasing sales, and enhancing overall productivity. It... Read More
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Recent Reviews

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BryteCall

My Firm, the Spead Tax Group, PLLC, starting using BryteCall as our VOIP Provider during January of 2024, Jon Sharvit is their Accounts Executive...

February 1st, 2024 - speadtax
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5
ViaTalk

I honestly can't understand all these bad reviews. I've had Viatalk for close to a year and I am very satisfied with the quality of the service. No...

January 27th, 2024 - skywarner

Most Recent Blog Posts

Call Screening: Everything You Need to Know
Call Screening: Everything You Need to Know

Call screening has been a boon in the world of telecommunication, significantly impacting how businesses and individuals manage their incoming calls. But what exactly is call screening, and why is it...

Sep 22, 2023
What is a Service Level Agreement (SLA)?

A Service Level Agreement (SLA) stands as a testament to a provider's commitment to maintain a certain standard of service for its customers. But what exactly does it entail? And why are SLAs so...

Aug 25, 2023