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VoIP Blog

Christine Canencia Jul 20, 2023
3
Best Practices for Implementing AI in Contact Centers
The modern contact center is a dynamic environment that seeks to leverage innovative technologies to improve customer service delivery. Artificial Intelligence (AI) is one such... Read More
Christine Canencia Jul 18, 2023
1
How Does Outbound IVR Work?
Interactive Voice Response (IVR) has become an integral part of modern customer service, telemarketing, and mass communication strategies. While many of us are familiar with... Read More
Christine Canencia Jul 18, 2023
0
What Are IVR Payments?
Interactive Voice Response (IVR) payments represent the forefront of phone-based, touch-tone technology, and they're changing the way businesses handle transactions. Despite the... Read More
Christine Canencia Jul 01, 2023
2
Best Cold-Calling Software
Choosing the right cold-calling software can be a game-changer for businesses, transforming the lead generation process, increasing sales, and enhancing overall productivity. It... Read More
Christine Canencia Jul 01, 2023
1
Best VoIP Features
In recent years, Voice over Internet Protocol (VoIP) technology has revolutionized the way we communicate. This internet-based telephony system has become increasingly popular due... Read More
Christine Canencia Jun 23, 2023
0
What is First Call Resolution (FCR)?
First Call Resolution (FCR) is a performance metric and a core principle in customer service management. Its aim is to resolve a customer's problem or query in the initial contact... Read More
Christine Canencia Jun 23, 2023
0
VoIP (Voice over Internet Protocol) conferencing is a technology that allows individuals to conduct voice and video conferences over the internet. In today’s increasingly digital... Read More
Christine Canencia Jun 02, 2023
12
How AI Impacts Contact Center Operations
In today's digital age, Artificial Intelligence (AI) is playing an increasingly significant role in various industries, including contact centers. With its ability to automate... Read More
Christine Canencia Jun 02, 2023
1
How Contact Centers Protect Data
Contact centers play a vital role in providing customer support and handling sensitive information across various industries. As the volume of customer data continues to grow,... Read More
Christine Canencia May 26, 2023
2
13 Common Challenges in Business VoIP Deployment
Voice over Internet Protocol (VoIP) has revolutionized communication for businesses by offering cost-effective and flexible telephony solutions. With its numerous advantages, such... Read More

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