VoIP Provider

Companies are always searching for new ways to enhance their business or enterprise communications in order to take their company performance and customer service to the next level. In recent years, Unified Communications (UC) and collaboration tools have rapidly grown and become more popular options because they offer companies a successful means of cutting costs and centralizing communication channels.

There are a number of factors that play into a company's decision to choose a business communication system. From price to flexibility to mobile options, a number of things must be considered. And one of these crucial components that businesses often overlook is failsafe or business continuity options. Although rare, emergency situations are a serious consideration and can be detrimental to your office communications. The fact of the matter is, emergencies and disasters can strike anywhere and anytime.

A leading innovator in cloud communications solutions for businesses, Voxox has enhanced its Cloud Phone virtual business phone service to include free outbound and inbound calls to Mexico, which will now be part of their standard bundled calling plans.

Voxox's Cloud Phone bundled subscription plans (which range from 1,000-5,000 monthly minutes to unlimited calling) previously included calling to the United States and Canada only. But now, outbound and inbound calls to Mexico have been added to the minutes pool of all Cloud Phone bundled plans -- all at no additional cost.

As smartphones and tablets continue to dominate the workplace, businesses can forget pay close attention to the actual phone system and provider they choose, thinking that their mobile devices alone will suffice for business connectivity. However, today’s business phone systems remain crucial in helping businesses stay connected through enterprise-grade features, scalable options, and mobility solutions. That is why it’s vital for companies to focus choose the right phone system.

Contact centers are no longer merely call-taking centers. Due to the rising importance of the customer experience on top of the advent of cloud-based technologies, companies have discovered that a contact center is one of a business’ best brand ambassadors, helping them manage and cultivate customer relationships. But how exactly can contact centers create and strengthen connections with their customers? For Terrel Bird, CEO and co-founder of TCN, a leading cloud-based call center technology provider, it starts with choosing the right platform.