For those who are looking for a small business phone system that is both affordable and doesn't cut corners on available features, Telzio.com just might be the solution. Telzio allows companies to complement their telecommunications with options that are simple to utilize, provides support for communications while traveling, and offers excellent call clarity.
The experience from the customer end will be smooth and consistent, as Telzio incorporates a full list of products, including services such as fax, voice, and SMS. The cost is comparatively low, and yet the caliber of the services offered on their small business phone systems is extremely high.
Forwarding of Calls
Telzio.com has the ability to forward calls to any landline, cell phone, or IP phone in existence across the globe. One can set it to ring multiple phones and/or route any such inbound calls to the correct person. Control options include setting how many times the original phone number rings before it will forward calls. In addition, the order and the numbers to which it will forward calls can be changed at any time.
There is no additional charge on all plans for Telzio's small business phone system to welcome customers and fellow business associates into a conference call, by creating conferencing bridges. There is also no limit to the number of callers one can host. This can be done on one's regular business line or a line specifically designated for only conferencing. These bridges can all be edited, deleted, added, etc., through the website.
Tailored Call Flows
Telzio's unique Call Flow editor allows one to devise and fashion his/her customer's telecommunication experience when calling the company. This online editor gives businesses a straightforward display of the individual steps a call goes through, allowing simple changes to be made with the click of a mouse button. One can create different orders in which to direct calls based on his/her business's needs, giving each flow a unique name, and then interchange them as needed.
Support That Is Passionate
Telzio.com makes it easy to get help, offering support through email, telephone, or even online chat. They are passionate about making themselves available to you.
Music While Your Customers Wait
Telzio.com even offers a variety of hold music so that businesses can choose which style is better to pacify their customers while they are waiting.
Interactive Voice Response (IVR) Menus
Companies can set up their own electronic auto-attendant by recording an individualized IVR message menu to redirect calls to the appropriate departments within the company. This means the caller gets to choose, pressing 1 to be directed to one department, 2 to another, etc., and the auto-attendant will redirect the call based on the caller's selection. Recordings, greetings, and announcements for the IVR menu can be conveniently updated at any time, whether directly recording through the computer's microphone or uploading a previously recorded sound file for the auto-attendant to use.
Filters for Opening Hours
Telzio allows calls to be filtered according to chosen business hours and will automatically forward calls to an after-hours number/voicemail as soon as the time arrives that the small business owner had previously designated to be the end of his/her work day.
Support for Voice Over Internet Protocol (VoIP) and Session Initiation Protocol (SIP
Companies can connect to a softphone or IP phone and call any location across the globe from their Telzio-provided phone number. In addition, companies can receive last-mile pricing to every country and call internally within the company for free.
Businesses can easily keep track of their outgoing as well as incoming phone calls and see their usage data.
Business owners can determine the identity of the correct receiver of a call, hearing an announcement of the call flow designation before choosing whether or not to pick up, reject the call, or direct it to voicemail.
Identifying the Caller
With Telzio.com, individualized caller ID is available for both outbound and inbound calls. Both Toll Free Numbers and Local A company can extend its reach in the world by choosing both toll free numbers as well as local numbers in a total of over 51 different countries. One can still use the foreign numbers regardless of what country he/she is currently located in. Various international, local, and/or toll free numbers can also be designated to the same call flow.
Porting of Numbers
Even if a company already has a business phone number in place that the owner does not wish to lose, this number can be ported over seamlessly with no worry of that line being down for any amount of time.
Only Pay As Needed
Business owners can transfer only the funds they wish to spend to their account so that they can pay as they go. They can also set the automatic recharge feature so there is no bill to watch for and they are only charged more when the full amount in their account has been utilized.
Unlimited Users on the System
Companies can set up as many SIP accounts as needed to allow all their users on the system to receive incoming and make outbound calls.
Convenient Voicemail Options
Managing voicemail has never been easier, as telzio.com allows one to receive his/her messages either via phone, email, or simply to manage their voicemail through Telzio's dashboard.
With so many options and features, the auto-attendant/IVR menus, local and toll free numbers, and Telzio's only-pay-as-needed schematic, there's no doubt that small businesses can now "put their best foot forward" and present themselves as being every bit as professional and well managed as the largest industries out there, and at an affordable price point to boot. In fact, the caller may never know they're not dealing with a major corporation given the level of service, sound quality, and seamless communication interface provided with a telzio.com small business phone system.